Fred Haas Toyota Country

Matt, my service advisor was very responsive and communicated with me on an on going basis. When I had service issues he was pro-active in finding solutions. communicated with me on an on going basis. When I had service issues he was pro-active in finding solutions. More

Service Advisor Marq Cobb doesn't demonstrate a good communicate to his customer. (Poor quality in service communication) June 5, 2023 at 9:15 AM, online appointment. WORST EXPERIENCE EVER... communicate to his customer. (Poor quality in service communication) June 5, 2023 at 9:15 AM, online appointment. WORST EXPERIENCE EVER... More

April 10, at 9:30 am, having an appointment at dealer's request, I took my new vehicle in for an early oil & Filter change. Upon arrival, I was advised by Ms Sara Diaz that wouldn't take long at all, so de request, I took my new vehicle in for an early oil & Filter change. Upon arrival, I was advised by Ms Sara Diaz that wouldn't take long at all, so declined the courtesy shuttle to return home. I never received any updates on my car, but heard lots of complaints from other customers, and how long their service was taking. Waiting patiently until about 1:00 pm, (3 1/2 hrs) I went to Ms Diaz' desk wanting my car back. Upon her return, as she handed me my keys, I was curtly advised that the car was around the corner, and could pick it up there. Great PR! Inquiring about a receipt for any initial work, Ms Diaz looked over her shoulder, and said, "There isn't one; you cancelled the order!" After 3 1/2 hrs, w/an appointment, NOTHING had been done to it! I received No explanation or apology for what is a poor maintenance program! Save your money & sanity; take your business elsewhere! More

WORST EXPERIENCE EVER! !! Drove 3+ hours with 2 toddlers to purchase a minivan. We were very much interested to buy. There were like 3 people texting/emailing me about the !! Drove 3+ hours with 2 toddlers to purchase a minivan. We were very much interested to buy. There were like 3 people texting/emailing me about the vehicle I inquired about. Assured me the vehicle is ready for selling. Sent me pictures of the vehicles being inspected and so on. Arrived to the dealership excited to check out the minivan. To my surprise, the vehicle has a VISIBLE BIG SCRATCH ON THE BUMPER. The vacuum parts are MISSING! During the negotiation, the sales person’s boss would not budge on the price due to the MISSING VACUUM PARTS and BIG SCRATCH. We were fine to accept it as is BUT the vehicle is NOT READY UNTIL THE NEXT DAY. It wasn’t an option to stay the night with 2 toddlers and my husband has work on the following day. WORST DEALERSHIP EVER!!! I DON’T RECOMMEND!!! More

They don't care if you are a previous customer all they care about is profit. They will turn down and away business to make sure they get their cut of profit. Bought a vehicle from them previously and can' care about is profit. They will turn down and away business to make sure they get their cut of profit. Bought a vehicle from them previously and can't give even get a extra cent back on the trade in. No wiggle room in the deal. More

This Dealership is great! I just bought a Toyota RAV4 XLE from Syed Ahmed. It was a very good experience. Syed is a fantastic guy. He was very nice and helpful ! I just bought a Toyota RAV4 XLE from Syed Ahmed. It was a very good experience. Syed is a fantastic guy. He was very nice and helpful ! I plan to do more business with him in the future. More

My service appointment from check in to check out couldn’t have gone any better. My service advisor, Francisco was courteous, professional and friendly. As promised in a very timely fashion he infor couldn’t have gone any better. My service advisor, Francisco was courteous, professional and friendly. As promised in a very timely fashion he informed me of the problem with my car, what it would take to correct the problem and approximately how long it would be. When the work was completed he personally came to tell me. Check out was fast and painless. Thank you Francisco and Fred Haas Toyota Country! More

Jan Martin and all the staff at the Toyota Service Center provided top notch service! Thank you! MW provided top notch service! Thank you! MW More

MARQ COBB IS TRULY A GIFTED MAN AND OFFERS EXCELLENCE IN SERVICE. Takes time to do a great job. Listens to any questions and goes the extra mile to help every time I go. So thankful for Marq. IN SERVICE. Takes time to do a great job. Listens to any questions and goes the extra mile to help every time I go. So thankful for Marq. More

I had my car serviced yesterday. They were courteous and let me know the progress and told me of a couple of things I should do with the price up front so I could make the decision. They were courteous and let me know the progress and told me of a couple of things I should do with the price up front so I could make the decision. They were done in less time than originally thought. Thank you Randy! More