Fred Haas Toyota Country

Liars, liars, liars!! Salesman are liars, and did not deliver as promised! Will never purchase a vehicle from them ever again!! Car was sold to me without mats, owners man Salesman are liars, and did not deliver as promised! Will never purchase a vehicle from them ever again!! Car was sold to me without mats, owners manual, and extra key! Was told would receive tint on var, came next day was told I had to pay 200.00. Should've recorded Everything they said from the moment I walked in until I left! NEVER AGAIN WILL I VISIT FRED HAAS Toyota! EVER! More

Service Department Swindle I recently took my truck to this dealer as a result of getting some bad gas. They came back and said first off I needed a new gas tank and fuel pump I recently took my truck to this dealer as a result of getting some bad gas. They came back and said first off I needed a new gas tank and fuel pump @ approx 1600 plus another grand for dropping the tank and cleaning out the system. I told them to just clean the old tank (seems obvious, right???) and not to do the fuel pump, just clean the old one. Whew saved 1600 bucks, right? Nope, they then comeback and say I need all new injectors the the tune of 1700 bucks. I told them no way and took my truck to the local shop in front of my subdivision. That shop simply reset the codes and the truck is now fine. Just to summarize, everything they said I needed was proven to not be true. Gas Tank, Fuel Pump and Injectors NOT NEEDED. They tried to swindle 3K grand out of me. I still paid 1000 bucks to drop the tank and clean the lines, but better than 4000K. They don't call it the Stealership for nothing. My little neighborhood shop (CARS on Schroeder) didn't even charge me for resetting the code. More

Great 1st Service Appt. My car is under warranty so I brought it to Fred Haas Toyota Country for its 1st schedule service. Scheduling an appointment on line was a breeze. The My car is under warranty so I brought it to Fred Haas Toyota Country for its 1st schedule service. Scheduling an appointment on line was a breeze. The large, covered drop off area was really nice. Scott was very pleasant, confirming everything that I had scheduled. The waiting area was nice and spacious and clean. I enjoyed that there was a separate room for kids to play in so I was able to read my book. When my car was ready, Scott did a fantastic job at going over the inspection report and helped me schedule my next scheduled appointment. I will defiantly recommend Scott and Fred Haas Toyota Country. More

TAKE EXPRESS OFF THE LUBE SIGN Somebody needs to tell the lube techs about the windows. There is no direction or supervision when 5 guys are looking at the inside of one car while Somebody needs to tell the lube techs about the windows. There is no direction or supervision when 5 guys are looking at the inside of one car while customers are waiting over two hours for an oil change. Never seen so many people walking around doing as little as possible. Been a customer since 2005 but as of today, no more. It was faster before they added the so called state of the art facility and growing pains are not the problem. I took my car out of line and went elsewhere. I will say that it is not fair to the people working the service drive to take the heat for incompetence & laziness in the shop. The only thing good about the visit today was the coffee. More

internet director knows no customer service After I finished test driving the Highlander, I was told that their mission was to make me happy. Well after we stated talking, Mitch Salusberry tol After I finished test driving the Highlander, I was told that their mission was to make me happy. Well after we stated talking, Mitch Salusberry told my sales person that they could not give me any numbers on a 2015 Highlander Platinum because I had to be committed first! I told him that I had just started looking and would like some numbers to go by so that I could do price comparisons and also if they could tell me what my trade in would be worth. Sales person went back to Mitch and then came back and told me the best price is 44K and they could not give me a trade in value until I was committed…….seriously, am I expected to go to a dealership and say I want that car, how much do I write the check for?? If Toyota Country wants my business, they are going to have to give me the information I request and provide great customer service, I am the client…..does Mitch not know any type of customer service???? I don’t believe I was asking for much, I have been in contact with Auto Nation and what a difference, Catherine there gave me her best price and even told me that she would match any offer I got from anyone!!! Catherine even told me to please bring my car in and she would give me the trade in value of my car and “while you’re here we’ll give your trade a free pit stop which includes properly adjusting your tire pressure and topping off your vehicle’s oil, coolant and other vital fluids fast, all at no charge”!!!……I haven’t even met Catherine in person, this has all been via email! I will be visiting Catherine, she has demonstrated that she wants my business! What a difference Catherine’s story is to Mitch’s! Catherine is willing to go all the way and Mitch, well, he doesn’t even know how to get stated......clueless when it comes to "customer service"! A suggestion for you, you should consider replacing Mitch with Catherine Wagley from AutoNation(Gulf Freeway), your sales business would increase and your clients would be happy! My sales person was great but Mitch, the internet director made my experience terrible!!! More