Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fred Haas Toyota Country
Houston, TX
533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 533 reviews
July 29, 2015
New Sequoia Been looking for new 4Runner/Sequoia. Had 5 Runners last 20+ years and they are Great cars. Service dept is great, and took my 2011 4Runner in for 1 Been looking for new 4Runner/Sequoia. Had 5 Runners last 20+ years and they are Great cars. Service dept is great, and took my 2011 4Runner in for 101,000 mile service and walked out with new 2015 Sequoia and gave my daughter the 2011 4runner. Very impressed with Sequoia and already been on 1 day trip to Arlington and back, very comfortable. Everyone at Fred Haas is great to work with Ashley, Matt and Dave (my team). and look forward to many years of working with them. More
by rayray
Employees Worked With
Matt in service. Ashley in customer relations, Dave Jachimowicz
July 16, 2015
Great 1st Service Appt. My car is under warranty so I brought it to Fred Haas Toyota Country for its 1st schedule service. Scheduling an appointment on line was a breeze. The My car is under warranty so I brought it to Fred Haas Toyota Country for its 1st schedule service. Scheduling an appointment on line was a breeze. The large, covered drop off area was really nice. Scott was very pleasant, confirming everything that I had scheduled. The waiting area was nice and spacious and clean. I enjoyed that there was a separate room for kids to play in so I was able to read my book. When my car was ready, Scott did a fantastic job at going over the inspection report and helped me schedule my next scheduled appointment. I will defiantly recommend Scott and Fred Haas Toyota Country. More
by Mellie
Employees Worked With
Scott
July 11, 2015
TAKE EXPRESS OFF THE LUBE SIGN Somebody needs to tell the lube techs about the windows. There is no direction or supervision when 5 guys are looking at the inside of one car while Somebody needs to tell the lube techs about the windows. There is no direction or supervision when 5 guys are looking at the inside of one car while customers are waiting over two hours for an oil change. Never seen so many people walking around doing as little as possible. Been a customer since 2005 but as of today, no more. It was faster before they added the so called state of the art facility and growing pains are not the problem. I took my car out of line and went elsewhere. I will say that it is not fair to the people working the service drive to take the heat for incompetence & laziness in the shop. The only thing good about the visit today was the coffee. More
by dmoe55tx
Employees Worked With
Don't remember service writers name
June 30, 2015
Great The Salesman (hector) was very friendly & helpful. Everyone at the dealership was more then friendly, informative very helpful. The hold process too The Salesman (hector) was very friendly & helpful. Everyone at the dealership was more then friendly, informative very helpful. The hold process took less time tham I expected. I will be happy to tell my friends More
by Newcar
Employees Worked With
Hector
June 30, 2015
internet director knows no customer service After I finished test driving the Highlander, I was told that their mission was to make me happy. Well after we stated talking, Mitch Salusberry tol After I finished test driving the Highlander, I was told that their mission was to make me happy. Well after we stated talking, Mitch Salusberry told my sales person that they could not give me any numbers on a 2015 Highlander Platinum because I had to be committed first! I told him that I had just started looking and would like some numbers to go by so that I could do price comparisons and also if they could tell me what my trade in would be worth. Sales person went back to Mitch and then came back and told me the best price is 44K and they could not give me a trade in value until I was committed…….seriously, am I expected to go to a dealership and say I want that car, how much do I write the check for?? If Toyota Country wants my business, they are going to have to give me the information I request and provide great customer service, I am the client…..does Mitch not know any type of customer service???? I don’t believe I was asking for much, I have been in contact with Auto Nation and what a difference, Catherine there gave me her best price and even told me that she would match any offer I got from anyone!!! Catherine even told me to please bring my car in and she would give me the trade in value of my car and “while you’re here we’ll give your trade a free pit stop which includes properly adjusting your tire pressure and topping off your vehicle’s oil, coolant and other vital fluids fast, all at no charge”!!!……I haven’t even met Catherine in person, this has all been via email! I will be visiting Catherine, she has demonstrated that she wants my business! What a difference Catherine’s story is to Mitch’s! Catherine is willing to go all the way and Mitch, well, he doesn’t even know how to get stated......clueless when it comes to "customer service"! A suggestion for you, you should consider replacing Mitch with Catherine Wagley from AutoNation(Gulf Freeway), your sales business would increase and your clients would be happy! My sales person was great but Mitch, the internet director made my experience terrible!!! More
by jftx2031
Employees Worked With
Mitch Salusberry.....internet director, William Hallgren
May 15, 2015
Poor service department I have been a customer of Fred Haas TC since 2010. Had pretty good service up until the past two years. Not sure what happen but the Mainteneance serv I have been a customer of Fred Haas TC since 2010. Had pretty good service up until the past two years. Not sure what happen but the Mainteneance service has been terrible. You schedule an appointment and still end up waiting hour(s) past your appointment time. Today I bring my car in for state inspection and after over an hour of waiting I ask about the status and told it needed repair. My car had been sitting outside for over 30 minutes and no one cared to call me. Now I am waiting another 2 hours for repair and test. This is not the first incident where they have not notified me of issues. I also previously had a 5k service done. When I got my car it had a note saying my battery was bad. The battery was under warranty and they didn't take the time to check my records or replace. I had to make a second trip back. All I get are lame excuses. I do not recommend the service department and likely will not be returning. I can get crappy service much closer to home. More
by spyder72
Employees Worked With
Scott Lyche
May 12, 2015
Maintenance Oil change cost too much 49.99$ plus tax .there is no survey after service. I have a Nissan it's cost me 30$ for oil change and the servey come right Oil change cost too much 49.99$ plus tax .there is no survey after service. I have a Nissan it's cost me 30$ for oil change and the servey come right after service with coupon 14.95$ or 19.95$ for the next time More
by Buyer
May 02, 2015
Got the right car at good price They were very helpful and searched nationally for the right car. Ended up with one they had. Pretty easy process. Got good deL as well They were very helpful and searched nationally for the right car. Ended up with one they had. Pretty easy process. Got good deL as well More
by Wadair928
Employees Worked With
Donald Skarzenski, Scott Lyche
April 08, 2015
Friendly and Great Customer Service I requested a quote online and promptly got a call then an email from Scott Lyche with the information. Upon arrival John did a great job of showing u I requested a quote online and promptly got a call then an email from Scott Lyche with the information. Upon arrival John did a great job of showing us different models of the vehicle. He was very patient, friendly and provided quick and great customer service. He was very genuine in his approach. We had a great experience and John really helped us through the process! The day after the purchase Scott make sure to call to offer his help and guidance. Great overall experence. More
by NurRan
Employees Worked With
John, Scott Lyche
March 26, 2015
Customer Service Sealed the Deal With my finance approval already when I arrived, I knew the amount I wanted to spend and MS Patty got me an additional option in Finance. I can say th With my finance approval already when I arrived, I knew the amount I wanted to spend and MS Patty got me an additional option in Finance. I can say that MS Patty Cone did not leave out alone. Our visit to the FHT Country was so beautiful to me. You see it is very large with plenty of vehicles to show and you can find a selection priced low. It made me want to work there after the second visit to the Fred Haas Country. With my research of what was available there, I knew that I could find some type of car would be fair. Inside of the office is so clean and comfortable with pleasant employees all around. So I learned that the team that was around working late of was MS Patty and Preston so very kind to me. In the last three months, I have been to several dealers and seen more upgraded of my selection but the one thing I value is how I am treated because I work in customer service which makes the difference in where your funds are spent. Thank you Fred Haas for having the right people in place. More
by Mattierene2
Employees Worked With
Preston Shelton, Patty Cone
