Fred Haas Toyota Country

Good Experience-Value my time Told the salesperson, Rudy, that I would buy a tundra if I was out the door in less than 90 minutes. His manager Brad took the challenge. They seem to Told the salesperson, Rudy, that I would buy a tundra if I was out the door in less than 90 minutes. His manager Brad took the challenge. They seem to know these trucks in and out. Farzin had the paperwork ready for me in less than 30 minutes. I'll be back when it's time for my wife's car More

Very poor customer service This dealer does not train their employees well regarding customer service. Have questions or concern regarding your purchase; good luck. They do no This dealer does not train their employees well regarding customer service. Have questions or concern regarding your purchase; good luck. They do not like questions. More

Horrible experience Sales person Isaac sold us our car and was very difficult to work with. We had to come back not even a month and a half later because the battery was Sales person Isaac sold us our car and was very difficult to work with. We had to come back not even a month and a half later because the battery was dying. We were sold a used car with a bad battery and then had to pay for a new one. On top of that when we spoke with Isaac about the problem he talked over us and said the service center at Toyota is bad and they don’t know what they’re doing. He said they were wrong and that the battery is probably fine and to bring our car back the next day to have someone in the preowned area look at it. We said we couldn’t because the car probably would be completely dead by then and won’t make the drive back and also said the service center wasn’t wrong or bad at their jobs because the battery is actually bad, no one is lying about that. Isaac then raised his voice even more and yelled at us saying it is our problem and he can’t help. He then walked away just leaving us there. Luckily someone in the service center helped us out but we still ended up paying half the original price for a new battery. But I’m more appalled at Isaacs behavior and how he handled Toyota’s customers while also bad mouthing Toyota’s service center and it’s employees. We will never be back and I regret working with him More

Unprofessional business ethics They Make you a deal and then change it within minutes and then they are rude and Unprofessional. They treat us so bad and then acted like nothing hap They Make you a deal and then change it within minutes and then they are rude and Unprofessional. They treat us so bad and then acted like nothing happened. More

Great experience Very helpful and willing to listen to what we were looking for. Great experience buying used. Negotiations were reasonable and didn’t get cheated by a Very helpful and willing to listen to what we were looking for. Great experience buying used. Negotiations were reasonable and didn’t get cheated by any fees. More

Customer disservice I sold my car here and Jack Muha was the only kind and caring individual I encountered. Clint and accounting department were unbothered by the inconve I sold my car here and Jack Muha was the only kind and caring individual I encountered. Clint and accounting department were unbothered by the inconvenience they forced upon my son and I when I received a check that could not be cashed the same day because there was no record of it. I will not be purchasing or selling another vehicle here ever. I would not recommend. More

Just another shady dealer We went to Fred Haas Country Toyota to look at a used Tacoma. We found the truck we wanted but were more than disappointed with the service. After o We went to Fred Haas Country Toyota to look at a used Tacoma. We found the truck we wanted but were more than disappointed with the service. After our salesperson said that there would be no help in lowering the asking price we were shuffled off to the finance department. This was the only comfortable part of the experience. The finance department was respectful and very helpful. If I could rate just the finance department, I would give them a higher rating. The salesperson was the negative experience. Due to the fact that the payments were going to be a bit higher than we expected, we asked to put down a deposit and seek alternate financing through our bank. Our bank informed us that the truck we were looking at had a NADA value of 3,000 less than the selling price. The next morning, we called VInce, our salesman, and informed him of this and asked if they would consider lowering the price to closer to the value of the truck. He was rude and disrespectful. He told us that we didn't know what we were talking about and that we could take it or leave it. He wasn't willing to negotiate even though we were more than willing to buy the car. Additionally, while he was selling us the car, he kept trying to bait us with some product he also sold on the side. It was some sort of protein powder for working out. Very unprofessional. Needless to say, we had to walk away. Flash forward one week. We found a tacoma that was the same year, same trim package and lower miles than the one at Fred Haas. Guess what? It was priced $3,000 cheaper and they came down $1500. This was the same car in every way but the color. So. The moral of the story....VInce's comment that "We treat people like family" wasn't quite the reality. And, the "lowest internet price in the area" isn't quite as true as you would think. More

Fast and surprisingly easy I needed to get a car in hurry and was recommended this dealership. All the staff from the salespeople to the finance staff were extremely helpful and I needed to get a car in hurry and was recommended this dealership. All the staff from the salespeople to the finance staff were extremely helpful and they got me the best possible deal. it was a pleasure More

Satisfied Customer I received excellent service from the time I arrived to the time I left. Staff was friendly and knowledgeable and very helpful. I was very satisfied w I received excellent service from the time I arrived to the time I left. Staff was friendly and knowledgeable and very helpful. I was very satisfied with the cleanliness of the vehicle and satisfied with the price More

Purchase experience My purchase of an SUV at Fred Haas was quick, easy, no pressure by salesman. My salesman, Matteo Richie, was very helpful and knowledgeable of everyt My purchase of an SUV at Fred Haas was quick, easy, no pressure by salesman. My salesman, Matteo Richie, was very helpful and knowledgeable of everything we were inquiring about. I would highly recommend him to anyone who is looking for a vehicle to buy. More