Fred Haas Toyota Country

I work for Enterprise Rent a Car and had over 25 Toyota Sienna vans with a recall to be completed. We needed this done quickly to be able to get our customers back into their vans and back on the road vanp Sienna vans with a recall to be completed. We needed this done quickly to be able to get our customers back into their vans and back on the road vanpooling again. Not only was this dealer very quick in their turn around time, but also very courteous, responsive and had great communication with me at all times. Highly recommend this dealer and their outstanding service department! More

I have been using Fred Haas Toyota Country to purchase multiple cars. Great customer service! Georgi Zdravkov was very knowledgeable and helpful. If you want to make a great deal he is your guy. multiple cars. Great customer service! Georgi Zdravkov was very knowledgeable and helpful. If you want to make a great deal he is your guy. More

Friendly people, brad Hubbard, Isaih p and Dave. Great car sales thanks for doing everything y’all said y’all would. Great place to buy a car car sales thanks for doing everything y’all said y’all would. Great place to buy a car More

Always excellent!!! I try to do all my work done at the dealership especially when I’m around. I always have my vehicle taking care off in anything that’s needed. dealership especially when I’m around. I always have my vehicle taking care off in anything that’s needed. More

Isaiah and Bradley were both excellent at their job. We really appreciate Isaiah really going through everything and explaining how the car works. Bradley was awesome with setting the price really appreciate Isaiah really going through everything and explaining how the car works. Bradley was awesome with setting the price More

They were amazing took the time to go over the RAV4 with me. They did there best to get us in and out of the dealership as quick as they could. Thanks. me. They did there best to get us in and out of the dealership as quick as they could. Thanks. More

Answered all my questions and worked towards common ground. I bought several vehicles from this dealership and have always met with good results. Definitely service oriented. ground. I bought several vehicles from this dealership and have always met with good results. Definitely service oriented. More

Been with them for 26 years Fred Hass always have taken care of me. I am a Toyota girl for life and God willing the next😊 care of me. I am a Toyota girl for life and God willing the next😊 More

Great experiences in the past, but today I got Vince I called about a used Tacoma on my way to work today. Jodi answered my call and she was great. Told me the truck was sold, then redirected me to a sim I called about a used Tacoma on my way to work today. Jodi answered my call and she was great. Told me the truck was sold, then redirected me to a similar truck that I was interested in. A tan crew cab V6. She asked where I was--I was only a few blocks away--and she got me to swing by the dealership to look at the truck. My experience started great. Fresh coffee. Clean dealership. Jodi met me at the front. Explained that she was more of a phone liaison, then handed me off to her salesperson Vince Minuta. I was prepared to take a quick look at the outside, test drive it around the parking lot, then let them work on my credit so I could pick the truck up after work. My credit score is low-600's, but I have a great relationship with my credit union. I've paid off a few cars with them, so they like me. They approved me and gave me a great rate. I wanted to get out and take a quick look at the Tacoma, then possibly get it buttoned up before I had to leave. I was leading us outside because I was excited. Vince stopped me before we got to the door, then wanted to find out some more. I told him what I was looking at, told him my financial goals, and told him about my credit. He immediately asked if "I had $2000 down, because you're not getting financed without money down." First off, that's absolutely not true. Even in today's tightening world (today is Saturday, May 9, 2020), a mid-500's can get approved if they have the right vehicle and a good car history. Even if you don't have a good relationship with a credit union, Capital One has zero down offers to subprime borrowers. Second, and most important, Vince started assuming. Vince didn't know which vehicle I was looking at, my car credit history, my income (six figures), my monthly bills (only about $1900 per month), or my total debt (which is only about $80k including student loans, mortgage, one car note and two credit cards). He was judging it off one number. "619." And what he didn't know was that my preapproval was given a couple of weeks ago--when my score was in the 640's before the car I bought my wife showed up on my credit report. After he stopped me and I told him my credit score, he took me back to his office. The conversation went something like this. Me "I'm looking at trucks. Tacomas, Tundras, something reliable and affordable. My FICO score is a 619 and..." Vince (cutting me off) "Do you have $2k down payment?" Me "No money down." Vince "Nobody's going to approve you." Me "My credit union already approved me." Vince "I've never heard of that." (At this point, I'm feeling insulted.) Vince "We don't need to go out to the lot yet. Let's head to my office first." Me "OK." (I'm pretty irritated at this point.) Vince "You can't just go out on our lot. I've got to know what you want to do." (This is where he starts cutting me off more.) Me "I'm looking at a Tacoma that..." Vince "Which Tacoma?" Me "There was a red 4x4 that..." Vince "Well that one sold and you didn't want that one anyway. What else?" Me "Jodi told me you have another Tacoma..." Vince "OK! A Tacoma! We have this Tacoma and this Tacoma..." (pointing at his computer) Me "I talked with Jodi about a Tacoma that was on the lot." Vince "Well I don't know anything about that. But I've never sold a car in 15 minutes, and if you only have 15 minutes then we need to reschedule." Me "I can't. I work a lot. My time is valuable..." Vince "I work a lot too. I have two jobs, I work as much as anyone." This is the gist of the conversation. Cutting me off and trying to one-up how much he works instead of letting me give him my money. We even veered off to a used Chevy pickup at one point. I ended the conversation by asking him why he was so confrontational from the beginning. He offers to put me with another salesperson. I decline. I've had enough. I've only had one day off during the pandemic. I need a car. My wife and I have been sharing one car since November (though I have a company car). As valuable as my time is, I can't afford to spend hours at a dealership. Vince shot himself in the foot today. Mistake after mistake. He didn't listen. He didn't to try to understand. And it was important to understand. He didn't hear that Jodi found something I really wanted. In my dream world, I was going to buy a tan V6 4x4 Tacoma crew cab. Jodi got me tan, V6, Tacoma, and crew cab. It was 2WD, but it was in my price range. And I'll take that. Great job, Jodi. I was going to look at the truck, take it for a 2-minute drive, then leave. I could fill out a credit app on my lunch break, then pick up the truck on my way home. Instead, I called Tegeler Toyota in Brenham. Spoke with JoAnne, asked her if I could buy a truck. It wasn't tan. It wasn't 4x4. It wasn't a V6. It was a silver 4 cylinder crew cab base model. I gave her all my info on the phone then I picked it up this evening. At the end of the day, convenience, necessity and professionalism won out. Fred Haas had the truck I wanted, but was confrontational and "broomed" me out. They could've had the sale. I still rated Fred Haas 5 stars. They're not a bad place. One bad experience doesn't change my opinion and my past experiences with their sales and service departments have been fantastic. That said, today was a bad day. More

A straw purchasing attempt was just tried on us by Nick Rogers and one of his guys. Super illegal. Will report. This is not ok Rogers and one of his guys. Super illegal. Will report. This is not ok More