Fred Haas Toyota Country

I had an issue with my cooling fan on my 2016 Toyota Prius. My service advisor, Sarah gave me excellent service and pricing. My mechanic Alex, did a fabulous job on the repair and explained safety issue Prius. My service advisor, Sarah gave me excellent service and pricing. My mechanic Alex, did a fabulous job on the repair and explained safety issues to me about my vehicle. They always treat me very well. That’s why I keep going back. I had another service advisor for a short while in the beginning, Randy who also gave me great customer service. And last I’d like to thank Tony the service manager for running a 5 star service department. David V. More

Trying to rip you off in service department. had oil change done but said the following were critical and needed attention. 1. dirty engine filter needs to be replace, I just installed a new K&N had oil change done but said the following were critical and needed attention. 1. dirty engine filter needs to be replace, I just installed a new K&N filter 3 days before this. 2. Needed a front end alignment, had this done with purchase of 5 tires at Discount Tires less than 2,000 miles. 3. AC unit needs a tune up. It was 75 degrees and had off, never saw them put guages on unit to verify. 4. Brake fluid need to be flushed, they did it about 30,000 miles ago when I needed brakes. I will not go to any Fred Haas dealership anymore, seems they want money for something that does not need work on.....very very disappointed with toyota country. More

We purchased a 2021 Toyota CHR certified used vehicle for our daughter to attend college. The purchase was made in January 2023. We were very fortunate enough to pay off the car January 2024. When we purc our daughter to attend college. The purchase was made in January 2023. We were very fortunate enough to pay off the car January 2024. When we purchased the vehicle we also purchased the extended warranty (100,000 miles or until 01/2030) through Toyota, along with the Gold Tire and Wheel Package. We take the car for maintenance to this location because it is where we purchased the car. We highly regret purchasing or using this location for any service. We brought the vehicle in for a tire problem and unfortunately the service person who we normally associate with wasn't there, so they had someone else to assist us who unfortunately was very rude! Upon my daughter's arrival, she (S) came to the car to address the problem and never took a look at the damaged tire which was in the back of the vehicle. She then told my daughter that they would have to get approval before she could get a replacement under the road hazzard warranty (understandable). We arrived on Friday (08/09) (approximately 3:15pm), and we were told that we would get a text once they get approval and that Monday (08/12) we should here back. A couple of days passed and we never heard from the dealership. I called for two days leaving passages for the service manager and never heard back until today (08/14). It's almost a week later and my daughter gets a text that they need a photo, vin and mileage of the car and that they still don't have approval. We were still waiting on the tire replacement even after speaking with the service manager (A). I also spoke with a gentleman but I don't even think he was interested in helping. I felt like he was only going through the routine of having to contact us because we left a message for someone of upper management to call us. The dealership has horrible customer service and didn't care about helping us. All they care about is making a dollar! Not the customer! We decided to take the car to Joe Meyers Toyota and within a couple of hours we had a new tire! From now on, we will definitely be taking the vehicle to Joe Meyers for our service needs and possible car purchase where the people are much friendlier , helpful and really care about their customers! Thank you Joe Meyers! More

Joe Calderon gave terrific expertise, service with a smile, excellent help, NO pressure, time shared kindly, and made buying a car pleasant. (I greatly disliked buying a car previously!) Joe made it smile, excellent help, NO pressure, time shared kindly, and made buying a car pleasant. (I greatly disliked buying a car previously!) Joe made it the best I've ever experienced! Thank you Joe!!!! You have so-o-o blessed me & my family! Thank you Fred Haas Toyota Country Tomball! More

If you like being treated like you're no one then this is a place for you. I've had bad experiences since I bought the car 2 years ago. Drove off the lot next day. Have an issues called my sales person, they a place for you. I've had bad experiences since I bought the car 2 years ago. Drove off the lot next day. Have an issues called my sales person, they really didn't care broke down 2 months later. They picked up the car to tell me there's nothing wrong with it. Drove away the next day and few days later car broke down ,then back to the dealership again. Jan Martin calls me to tell me it's the fuel pump. If she would have figured that out from day one I would not be in the problem I am in today. Now my car is broke down again. Igo back to the dealership for them to tell me I we can't fix it?that I need to take it to kia, even though I bought it there at fred Haas Toyota on 249. This has been a mess for 2 years since I bought the car.I really believe they sold me a lemon so if you want to get it taken Advantage of by all means , otherwise I wouldn't shop here. Everyone's rude there from finance to service to the service directors. Just rude. They're easy to take your money and you buy a $30000 car. But if it's not their Toyota brand car, they don't care about you. More

It should not take hours to buy a car. A completely unorganized dealership. I don't recommend. A completely unorganized dealership. I don't recommend. More

I arrived at fred hass toyota country expecting to leave with a new car. Internet sales manager alan tran was very kind and patient. As well as sales manager ferol morris very kind and patient with the purc with a new car. Internet sales manager alan tran was very kind and patient. As well as sales manager ferol morris very kind and patient with the purchase I was attempting to buy from them last night. Only reason I processed to talk to the finace representative was due to ferol morris being so kind. I was still sitting in the looby when Finance manager jimmy cordozo comes up too me and started talking too me very rude. And I understand if the purchase could not be negotiated there is no harm in that. However jimmy judge me by its cover. Assumed I didn't have money in my pocket too spend. Then he continues too tell me he knew from the moment he saw me I was not going to make a purchase with them last night even tho I has more than 3,000 too spend. He assumed just by the way I looked I didn't have money. I felt judge, I felt very disrespectful. And discriminated. For someone that has 19 years of experience with fred hass company. You would think he would honor his tittle and show more respect too the delearships customer's so a purchase could of been made last night. More people will be contacted for this matter. This was unexpectedly. More

I receive excellent service and support from Jan Martin each time I bring in my Highlander for service. She is friendly, knowledgeable and explains repairs/maintenance that my car needs. I am so satisf each time I bring in my Highlander for service. She is friendly, knowledgeable and explains repairs/maintenance that my car needs. I am so satisfied with the dealership that I am getting ready to purchase my 6th new Toyota vehicle from this dealership. More

Very good service. Matt provided friendly and informative status of repairs. Work quality is very good, lobby is comfortable, and coffee is a welcome extra. Matt provided friendly and informative status of repairs. Work quality is very good, lobby is comfortable, and coffee is a welcome extra. More

Bought a 2020 Toyota Tundra back in January of this year, and the buying experience was great. Steve Nance is an amazing advocate for Toyota. However, upon bringing it in to be serviced 2 months ago, it has and the buying experience was great. Steve Nance is an amazing advocate for Toyota. However, upon bringing it in to be serviced 2 months ago, it has been an absolute nightmare. I’ve never left a review before, positive or negative, and felt so inclined to post this out of sheer frustration. The only time you hear from service is when they are pushing some kind of deal, or promotion on you. I brought my car in to get new tires, replace a charging port on the rear of my console, and replace the entire radio head in my truck. From the time I bought it, my apple car play won’t work for longer than 30 seconds before switching back to regular Bluetooth. All of these were under warranty, it was confirmed with the service advisor multiple times. When I go to pick up my truck, I was told that they weren’t able to fix the radio problem, and that I should try to “update my phone…” it was as updated as possible, they just didn’t have a solution and didn’t want to replace the radio. The rear charging port was also essentially untouched, it was no different then when I brought it in. The best part? They charged me a $800 on top of the tires for quite literally doing nothing. Remember, this is all under warranty, yet I was still charged as if it wasn’t. Why do I pay good money for a warranty then? I confronted the manager about being overcharged $800 and the only response was “our bad, sometimes the numbers get jumbled and we make mistakes….” I guarantee you if I swiped my card and walked out, they would’ve gladly taken my money and never reached out to me about their mistake. I then spoke with a higher up at the dealership that following Monday, and he was incredibly apologetic. He old me that the radio would be in that Friday. Flash forward a month, still no call. I reach back out and they said “oh yeah it must be on backorder, I’ll check in on it for you.” It magically shows up 5 business days later… it was never ordered…. Typical of this place. I drop it off and before I get out of my car, the service advisor is chewing my ear off about a promotion they are running for 3 services for $210 at the moment. As soon as I get my truck back this dealership will never get another dime from me. For you’re own sanity, take your car to another dealership to get serviced. The service advisors here are absolutely atrocious and can’t get out of their own way, and you’re running a risk of being scammed. More