Fred Haas Nissan

My experience with Starr Norris was Fanominal! When it comes too Starrs she's Worthy of Five of'M! Thank y'all! When it comes too Starrs she's Worthy of Five of'M! Thank y'all! More

TL;DR: 1st finance manager (David) didn't know what was going on prior to our meeting; payments were almost 50% more. 2nd finance manager (Jonathan), added a $5200 extended warranty and GAP insurance witho going on prior to our meeting; payments were almost 50% more. 2nd finance manager (Jonathan), added a $5200 extended warranty and GAP insurance without our knowledge or consent. Dealer add-ons are non-negotiable $4995. My wife and I went in to look at a Lincoln Navigator L Reserve. The salesperson that greeted us at the door, Kaylum, was an absolute pleasure to deal with. I cannot say enough good things about this gentleman. He truly went above and beyond to make us feel valued and understood. After going through our financial requirements and credit application with Kaylum Tuesday evening, we waited for the finance department to run our credit Wednesday morning. As such, we returned the next morning and sat in David's (finance manager) office to go over options. We didn't know the sale price, add-ons, etc he was working with, he simply presented the finance charge, monthly payment, and term. His numbers weren't close to our budget, likewise he started asking about our ideal monthly payment. Keep in mind, the previous evening, we went back and forth about what we'd like to pay each month. I was put off (having to repeat myself) after spending 1+ hour with sales the night before. He opened our folder and I was able to point out the document we were working on the previous night. It might be argued David couldn't possibly know what was discussed prior to his involvement but suffice to say, as a finance manager, it's his duty to be informed. I had to excuse myself due to work obligations. Later that evening, my wife and I returned and had an opportunity to speak with another finance manager, Jonathan. He presented a more attractive monthly payment and better term. It was still higher than what we discussed the previous day but it was manageable. I wasn't clear exactly what numbers he was running (base price, add-ons) so I asked for clarification. That's when he disclosed the price of the vehicle, extended 3rd party warranty, GAP insurance, TTL, etc. I was shocked, disappointed and insulted that a finance manager would automatically add an extended warranty without our approval or consent. I asked him to recalculate the numbers by taking off the warranty and he informed me the lender approved our deal based on the vehicle being covered under warranty. He also sweetened the warranty deal by adding free oil changes. After quite a bit of back-and-forth, discussing our modest trade-in, he offered an additional $500 to our trade if we would accept the warranty. As you can surmise, Jonathan went on about the benefits of a warranty, how I couldn't possibly fix things that go wrong with the vehicle, and so on. He also repeated something about one of his managers was a previous general sales manager (or something of the sort) and no matter what we add or remove, he's going to get the money (loosely paraphrased). Apart from the sale price of the vehicle, the extended warranty was $5200. Additionally, there's a non-negotiable $4995 dealer add-on that includes (to the best of my recollection) environmental protection, window tint repair, nitrogen-filled tires, LoJack installed (unclear if tracking is included). That's almost $10,200 not including GAP insurance cost (the price escapes me now). In David's office there's signage in both English and Spanish, advising the activities in his office are being recorded by video and audio. Jonathan's office didn't have the signage but there is a camera on a cabinet. Just in case a manager may choose to question my integrity, I highly encourage him/her to review the footage. The way the finance department treated us, insulting at best, is more than enough to never do business with Fred Haas Nissan. Furthermore, even if they were to try to make things right, it's only because I publicized their unscrupulous business practices on a public platform. UPDATE 11/11/2022 11:15 AM Finance manager Carlos called to see if there was anything they could do to salvage the sale. I had to keep repeating myself: I don't want to do business with them. I even said, "you didn't even offer an apology". He replied, "if you want me to apologize I will but that's not going to resolve anything." That put me over the top; manipulators will always turn things around and make it about you. I told him that. Then, 45 seconds after I made that statement, Carlos accused me of opposing his help. More

Lately been having used with my car everytime I take it in for service. Since after having the serpentine belt replaced my car sounds like a truck on start up. Took it into the dealership and they cannot f in for service. Since after having the serpentine belt replaced my car sounds like a truck on start up. Took it into the dealership and they cannot find an issue and I had to pay at $95 service fee. I'm still having issues when I celebrate and a card jerked me and I've taken it in multiple times on that and still cannot find the issue. I now have to find myself another place to get my car serviced. This place was good when I first purchased my car in 2016 to this year it's going down hill. More

Dealership is great and fun to work with. I am very pleased with my new car. I am very pleased with my new car. More

Linden Collins THANK YOU THANK YOU Great salesman, no pressure, very knowledgeable and fantastic sales technique. I love the 370Z. pressure, very knowledgeable and fantastic sales technique. I love the 370Z. More

The team (Casey, Frank, Johnny and the Finance representative) was extremely professional and courteous from the moment I arrived. Frank was very knowledgeable and addressed all my questions immed representative) was extremely professional and courteous from the moment I arrived. Frank was very knowledgeable and addressed all my questions immediately so that I could get a great car. More

Very clean and organized, very friendly staff. I am very pleased with my experience today. I am very pleased with my experience today. More

This is my 3rd car from this dealership. Frank and Johnny were fantastic in facilitating the sale of my 2023 Nissan rouge I highly recommend if looking for a new Nissan. Frank and Johnny were fantastic in facilitating the sale of my 2023 Nissan rouge I highly recommend if looking for a new Nissan. More

Nicely, Friendly and Excellent service and attetion to client. Always ready to help me with my vehicles isdues client. Always ready to help me with my vehicles isdues More