Fred Frederick Chrysler Jeep Dodge

VERY UNPROFESSIONAL!! I would never recommend this dealership. The owners son is a complete stuck up loser with a take it or leave it attitude. Salesman agreed to a deal I would never recommend this dealership. The owners son is a complete stuck up loser with a take it or leave it attitude. Salesman agreed to a deal over the phone and theb when i called him out on in infront of the frederick jerk it became it was clear it was a bait and switch. The frederick then did the whole throw down the papers and get all upset. He even said very rudely "who are you, im not talking to you" when my wife came over to see what the problem was. I have NEVER seen a grown man throw a fit like he did. Highly unprofessional and apparently riding the coat tails of his father. I would stay as far away as possible from this horrible family and their "business". More

Serice Work I had some service work done and they treated me very fairly and I though the price of the service was very reasonable. Really nice - I would recommen I had some service work done and they treated me very fairly and I though the price of the service was very reasonable. Really nice - I would recommend. More

Owner is a criminal Owner is a criminal. We agreed on a final price including trade-in, taxes, title, everything. Out the door, delivered price. Each line was written Owner is a criminal. We agreed on a final price including trade-in, taxes, title, everything. Out the door, delivered price. Each line was written on the contract. My financing was pre-arranged and I wrote him a check for the full amount. I drove away thinking everything was great. Owner emails two days later demanding $280 more or he won't register the car. When I complained I was told "that's too bad". Bottom line is he refused to register the car despite the fact that I paid for it. Craig Frederick is a thief plain and simple. If honesty and integrity mean anything to you, stay away from this business. More

Typical Slimey Used Car Salesman, Craig Frederick Gives his own dealership a bad name, he took over from Matt, working on buying a used Dodge Charger SRT-8, asked if they needed a deposit to hold it w Gives his own dealership a bad name, he took over from Matt, working on buying a used Dodge Charger SRT-8, asked if they needed a deposit to hold it while we talked, said no but the real answer is, he only takes deposit on deals, therefore he sold it out from under me. You should try some customer service dude, if you look up the phase, Slimey used car salesman in the dictionary, Craig's picture would be. To sum it up, stay away, if the son of the owner has this attitude, it is the attitude of the dealership. Hope you get back exactly what you put out, crap!!! Buyer beware!!! No return policy at all!!! In Virginia, we have three days. More

I was mins away from purchasing/settling on a used 2011 Town and Country Min-van else where, that had some of the feautures I desired but lacking the main two. My co-worker and good friend contacted Mr Town and Country Min-van else where, that had some of the feautures I desired but lacking the main two. My co-worker and good friend contacted Mr. Frederick, whom she had purchased all her vehicles from and found me a great deal! Not only did Mr. Frederick put me in a brand new vehicle, it has all the features I have ever wanted and now I do not have to add them in seperately, which is what I was going to have to do with the used car (like my remote starter and Navigation) but he was able to get me a lower interest rate as well. Last but not least, this has got to be the smoothest riding Mini-van I have ever ridden it, My entire family loves it, I love it, love it, LOVE IT!!!!! Mr. Frederick doesnt know this yet, but my husband was so impressed, he is thinking about calling him about the new SRT8 (think I have that correct). More

Purchased a new Wrangler Sahara in January, 2011, and easiest auto transaction that I ever had. I just ordered another new car last week as a result of my earlier experience. I put together the acceptabl easiest auto transaction that I ever had. I just ordered another new car last week as a result of my earlier experience. I put together the acceptable deal within five minutes, just like my last purchase. More

"craigs Fredrick" frederick dodge and chrysler in laurel ,was extremely knowledgeable, very friendly ,returned every phone call promptly,worked very hard to please me ,beat everyone else's prices in laurel ,was extremely knowledgeable, very friendly ,returned every phone call promptly,worked very hard to please me ,beat everyone else's prices by a landslide !!!! I will return there for my next new car or truck ,hopefully I get to work with Craig again next time ! Matt C More

Craig Frederick (son of owner) is a real jerk. I felt so bad for the Salesperson...All I ever heard was Craig yelling at the Salesman. I wouldnt buy anything from this dealer, and I wouldnt send my worst e bad for the Salesperson...All I ever heard was Craig yelling at the Salesman. I wouldnt buy anything from this dealer, and I wouldnt send my worst enemy to see Craig. I warn all looking for cars NOT to go to this dealership...:( More

They held my car for five days and only performed a diagnostic (which they visually inspected) and charged me $175 for. When asked for the paper work to show my warranty service they refused saying the diagnostic (which they visually inspected) and charged me $175 for. When asked for the paper work to show my warranty service they refused saying they did not have one. After going back and forth about contacting the warranty center with the correct documentation and not getting a response from Tom or Fred, I decided to tow my car else where. Now, I live in another state (PA) which Tom knew, so when the tow came and we haggled over the cost of the diagnostic, he refused to release my car! I tried to pay over the phone but then he said I had to pay by certified check or cash. He knew I lived almost two hours away! When he talked to the manager, he confirmed the outrageous request. I asked to speak to him, Craig Frederick then yelled to me that there was nothing that I could do and that he in fact had over 50 years of service. All I could think of was that he has had that long to screw people over...poor people. Stay away from these crooks!!! More

Typical slimey used car salesmen. We bought a van for our family from them which soon broke down. When we brought it back they gave us $2,000 less than we paid for it. It seemed to be a typical "bait and swi family from them which soon broke down. When we brought it back they gave us $2,000 less than we paid for it. It seemed to be a typical "bait and switch" scheme. More