Fred Beans Volkswagen of Doylestown

Uneven experience. Sale went smoothly, but then discovered a patched hole in passenger seat on a brand new car that the salesman covered as he was sitting on it. To give some credit, that finally g discovered a patched hole in passenger seat on a brand new car that the salesman covered as he was sitting on it. To give some credit, that finally got resolved. Then, it turned out the sunshade was ripped and wouldn’t close. Warranty covered that, but it wasn’t demoed during the sale. Were they hiding that, too? Then, we asked for a delivery invoice so we could arrange (on our own) for a warranty repair on a failed promo item that was part of the sale. We couldn’t get it repaired without a proof of purchase, and they would not respond to numerous calls and emails. Beware of declining customer service and unresponsive staff. Very disappointing. More

Excellent Experience When Purchasing a New Vehicle I am taking the time to write an excellent review of Fred Beans Volkswagen of Doylestown--notably Marty Sholly (Manager) and Nick Cordenner (Sales Con I am taking the time to write an excellent review of Fred Beans Volkswagen of Doylestown--notably Marty Sholly (Manager) and Nick Cordenner (Sales Consultant). We participated in the end of the year quest to sell 3000 vehicles, and expected to get a great deal--but we got a deal far better than expected, with the most professional and patient service possible. The entire staff were friendly, helpful and knowledgeable. The show room was neat and showed off three gorgeous vehicles (one of which, we bought). Although it does take time to select, test drive and buy a new car, Mr. Sholly and Mr. Cordenner made the experience fun and even delightful. I would not hesitate to go back. Thank you very much! More

Yikes This dealership sucks plain and simple. Just my opinion but this is the worst one I have ever been to. Unknowledgeable salesmen, questionable service This dealership sucks plain and simple. Just my opinion but this is the worst one I have ever been to. Unknowledgeable salesmen, questionable service in the shop and miserable managers. More

Live up to their reputation I recently purchased a new car there for my daughter, I found the car on their showroom floor, and it was exactly what I wanted. The whole transaction I recently purchased a new car there for my daughter, I found the car on their showroom floor, and it was exactly what I wanted. The whole transaction was simple, and I got a great deal. I know this company has a good reputation, and I couldn't agree more. Bravo! More

Excellent customer service Would recommend anyone to buy a car from Doylestown Volkswagen Fred Beans customer service was excellent, the mechanical service was excellent had no Would recommend anyone to buy a car from Doylestown Volkswagen Fred Beans customer service was excellent, the mechanical service was excellent had no problem with the overall service. More

Pleasantly surprised Usually dealing with any service department is a nightmare. I was pleasantly surprised to find this service department being run by such nice people Usually dealing with any service department is a nightmare. I was pleasantly surprised to find this service department being run by such nice people who seem to actually care. More

Trust the negative reviews Imagine every stereotype about a shady and manipulative car sales process, and you'll have what I experienced at Fred Beans VW. - Once price by emai Imagine every stereotype about a shady and manipulative car sales process, and you'll have what I experienced at Fred Beans VW. - Once price by email, a higher price when I came in. - Lowball offer on my trade-in (I got $1,000 more at a different dealership the next day) - Several rounds of that awful "let me talk to my manager" back and forth. - Didn't return my key from the trade-in appraisal until I talked to the manager. They had no response when I said I liked the car, but expressed concern about VW's ethical challenges. I left this dealership feeling like I needed a long, hot shower. More