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Fred Anderson Toyota of Charleston - Service Center

Charleston, SC

4.4
313 Reviews
Call Service Center (843) 308-1318

313 Reviews of Fred Anderson Toyota of Charleston - Service Center

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November 02, 2022

The staff and service were both awesome! !! Chivas was so kind, helpful and patient! We will definitely be returning customers! More

by mimistrong13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chivas Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver was awesome too!
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Nov 02, 2022 -

Fred Anderson Toyota of Charleston responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

August 31, 2022

How does it take an entire 4 hours of diagnostic at $175/hour to determine a hybrid battery is bad? More

by Stephforest
Recommend Dealer
No
Employees Worked With
Jackie
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Sep 02, 2022 -

Fred Anderson Toyota of Charleston responded

I apologize that you think the diagnostic time was excessive but there is a long list of components that Toyota has us check to make 100% sure we are diagnosing the vehicle correctly. With it being a very unusual fault code that was found in the vehicle, we wanted to make sure we did not miss anything. With that being said it was not just the hybrid battery that was the issue, The smart ECU and the auxiliary battery also failed which we would not have known unless we did the diagnostic correctly. The diagnostic fee should have actually been more due to the extent of the work it takes to cross everything off that the manufacturer requires to be checked. Sincerely, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

August 23, 2022

Chivas is amazing, always greeting me by name, and the other Service staff are friendly and helpful. I have been a long time customer and trust Fred Anderson Toyota with all the service needs for my Toyot More

by C Futch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chivas Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Jones Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2022 -

Fred Anderson Toyota of Charleston responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

August 16, 2022

Friendly, knowledgeable staff, on-time, provides video of service, excellent communication, comfortable waiting area; clean car More

by ericeitaly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn
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Aug 16, 2022 -

Fred Anderson Toyota of Charleston responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Please let us know if there is anything else that we can assist you with. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

July 15, 2022

Very professional work environment I’ve had an pleasant experience with all there staff are very helpful. More

by Jaden burrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Utnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Jones Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antwoine Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Nunnally
5.0
This rating includes all reviews, with more weight given to recent reviews.
MJ Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2022 -

Fred Anderson Toyota of Charleston responded

Thank you for leaving us this great review, Jaden! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

July 12, 2022

Very professional, everything was explained before any work was done ,pleasant waiting area , vehicle was washed prior to being returned to me. More

by Seabee121
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Metz
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Jul 13, 2022 -

Fred Anderson Toyota of Charleston responded

We are glad to hear you enjoyed your recent visit to our service department. At Fred Anderson Toyota of Charleston, we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

July 05, 2022

Professional employees, great customer service, and excellent work done to vehicle. I liked the video of my car that was sent to me. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Goodrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chivas Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Jones Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Fred Anderson Toyota of Charleston responded

Lisa, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

June 23, 2022

Awesome dude! Mr. Gladwell made the experience of buying my first truck a very smooth one. More

by michaelhuerta432
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gladwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2022 -

Fred Anderson Toyota of Charleston responded

Michael, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

June 10, 2022

Fred Anderson Toyota of Charleston does take the act of servicing their clients seriously and follows through with such a commitment for their customers. I am confident in my personal experience with each More

by jackielee.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Goodrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chivas Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Jones Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2022 -

Fred Anderson Toyota of Charleston responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

May 23, 2022

After having a very bad experience we encountered Bill Utnick. Not only did he meet our needs, he beyond exceeded our expectations. Dealing with car sales, repairs, and warranties at a dealership are ver More

by tabitharobbins75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Utnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2022 -

Fred Anderson Toyota of Charleston responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that Bill went above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

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