Fred Anderson Toyota of Charleston - Service Center

Scheduled maintainence As always the service department was fast, effecient and courteous. They explained what would be checked, what was checked and if there were an issues As always the service department was fast, effecient and courteous. They explained what would be checked, what was checked and if there were an issues. More

Best service ever at a Toyota Dealership As I travel an Hour and 10 mins to get my car service the customer service is warm and friendly.. I always say good service will bring a customer back As I travel an Hour and 10 mins to get my car service the customer service is warm and friendly.. I always say good service will bring a customer back doesn't matter about travel time. More

Exceptional Service Department I purchased a 2012 Camry from this dealership a year ago. We purchased the family plan in addition to the automobile so that we could take advantage o I purchased a 2012 Camry from this dealership a year ago. We purchased the family plan in addition to the automobile so that we could take advantage of regular service and lifetime free oil changes. This has been a great deal since I drive 35,000 miles a year. I have worked with several of the service team members. The person who takes the appointment to the inside service team of Leroy, Tony, and others. I have never had such a great experience in customer service as I have had with this team. I have owned cars for the past 30 years. When looking at our next purchase Fred Anderson is at the forefront because of the overall experience we have had with both the service and sales team. Thank you very much for putting customer service at the front of all you do. Bob Hyland More

Waste of time Bought a car from here that was pretty new. Drove it off the lot and the window broke. Also the car started to smell like cat pee which you couldn't t Bought a car from here that was pretty new. Drove it off the lot and the window broke. Also the car started to smell like cat pee which you couldn't tell when test driving due to the amount of cleaner they used to cover it up. Dropped the car off to have everything fixed and was told we could pick it up the next day. Turns out they are closed on Sundays so you can imagine how annoying it is when you live 45 minutes away and planned your whole day to picking up the vehicle. And don't waste your time making an appointment for an oil change. It's going to take minimum 2 hours regardless of your appointment time even though they lie to you and say an hour. More

My First Car Service - 5,000 Miles My appointment was at 7:00 AM, and the doors opened promptly at 7. Tony Anderson greeted me heartily and was very helpful in getting my car serviced. My appointment was at 7:00 AM, and the doors opened promptly at 7. Tony Anderson greeted me heartily and was very helpful in getting my car serviced. Tony was great! The customer service waiting area was very clean and had a good design to the place. More

Overall Satisfaction Everything has been excellent since we purchased our Highlander 18 months ago. Great service and enjoy talking with Eddie Cooks when I visit the deal Everything has been excellent since we purchased our Highlander 18 months ago. Great service and enjoy talking with Eddie Cooks when I visit the dealership. More

Excellent system Everytime I've come, I recieve great service from staff like Joey. He was accommodating to meeting my price range and the qaulity looking for. He woul Everytime I've come, I recieve great service from staff like Joey. He was accommodating to meeting my price range and the qaulity looking for. He would even update while I waited throughout the day. I have not had any problems with my business with the Toyota service department and I believe it is the facility, its faculty, and their mission to ensure the best experience for customeres, that make it such a great place to go. More

Service Visit This was my first service visit and I was amazed by the great level of customer service. Joey is the best! I will not go anywhere else! This was my first service visit and I was amazed by the great level of customer service. Joey is the best! I will not go anywhere else! More

Disappointment The customer service in the service department was lamentable. It seems that every time I go there, the people working in service are unfriendly, unh The customer service in the service department was lamentable. It seems that every time I go there, the people working in service are unfriendly, unhappy, distant, and slow to render assistance. In my most recent visit, I was waiting in line to drop off my car for an oil change service and once I approached the counter, I waited for an additional 10 minutes before the lady behind the counter decided to acknowledge me. (This seems to be a repetitive act at the service department - the people behind the counter pretend not to notice the customers). When the lady finally decided to notice me, the first set of words she uttered were "are you waiting on me or ...?" Naturally, one does not have to be an expert in customer service to know that that is an unacceptable way to greet a customer. Of course I'm waiting on you, lady. I've only been standing at your counter for at least 10-15 minutes, with nobody waiting in front of me. I did not wish to stare you down or perform any bodily movement to betray my impatience or capture your attention in an annoying fashion. I'm sorry you're working on a Saturday, or that you may be having a bad morning, or that you have other things you would like to be doing. But you do not have to channel your frustration into your work. Consequently, I decided to report this behavior to the service manager. It was not so much that I took her behavior personally as I wanted to hopefully preclude the possibility of any more customers experiencing what I experienced. After talking to the service manager, he attempted to rationalize her behavior by claiming his employees are new and have been very busy lately. While I understand a workplace is prone to be busy, it should not be an excuse to extend unfriendly greetings to customers. I sincerely hope this concern is taken into consideration, because it would be unfortunate for more customers to have to experience this. I can honestly say that Fred Anderson Toyota has lost a loyal customer; not because of the poor customer service, but because of the subsequent problem I experienced when I tried to pick up my car. Although I will not go into the details of that situation, I will say that it was the final straw for me - and I have no intention to return. Thank you for ruining what I thought could be a long-standing, positive, and mutually beneficial relationship. I hope your future customers walk away with more satisfaction. More