Fred Anderson Toyota of Charleston - Service Center

Bill Depriest and Chivas Porter always go the extra mile! I have several kids and cars and whenever I have an issue they are as concerned as if their daughters were driving the cars. Great job team! I have several kids and cars and whenever I have an issue they are as concerned as if their daughters were driving the cars. Great job team! More

Matt Gladwell was an easy person to talk about trading my very-loved 10 yr old FJ Cruiser for the gorgeous’24 4Runner … which I did. Matt couldn’t have been nicer or more genuine in helping after I decided t very-loved 10 yr old FJ Cruiser for the gorgeous’24 4Runner … which I did. Matt couldn’t have been nicer or more genuine in helping after I decided to do it. More

Everything! I chose to call to schedule an appointment & am grateful I did. Elizabeth checked my car in & bless her, asked if I wanted my car washed. How did she I chose to call to schedule an appointment & am grateful I did. Elizabeth checked my car in & bless her, asked if I wanted my car washed. How did she know that was on my list to do?! I asked for a recommendation of where to eat lunch {I drove almost 2 hours to get to your service center} and she recommended a delicious Irish place a 3 minute walk away. Thus I barely noticed the wait time as I was enjoying lunch. The mechanic sent me an easy to hear video review of his thorough check, with the stats {though I don't know what the numbers mean lol}. All in all, a positive experience supporting my choice to purchse my car from Anderson Toyota & drive 2 hours each way for service. Thank You! More

Great communication and service. A great dealership to work with in having my vehicle serviced. A great dealership to work with in having my vehicle serviced. More

Night owl service appointment worked out fantastic as truck was ready by mid morning the next day. Prompt service. truck was ready by mid morning the next day. Prompt service. More

Everyone was friendly, helpful & professional & my service appointment was completed in a timely manner. I was extremely pleased with the TOTAL experience! service appointment was completed in a timely manner. I was extremely pleased with the TOTAL experience! More

Great dealership! The employees were very nice and knowledgeable. The waiting area is clean and every time an employee passed they were smiling and ready to answer any The employees were very nice and knowledgeable. The waiting area is clean and every time an employee passed they were smiling and ready to answer anyone’s questions. I also really liked that I received a video of the car inspection afterwards, I’ve never had that before and thought it was a nice touch! More

Chivas is the first employee I have dealt with in years who actually took the time to explain things to me and treated me as a human and not a purse. The rest of the employees in the service department co who actually took the time to explain things to me and treated me as a human and not a purse. The rest of the employees in the service department could all benefit from following Chavis’s lead as he is Fred Anderson’s gem and a true asset. The service shop and Fred Anderson on the other hand is disappointing at best. You nickel and dime for everything. You do unnecessary work without prior approval. I have had numerous issues with Fred Anderson over my 10 years of being their customer and will not be using them anymore for anything other than my free oil changes which really are not free. I’ve been a loyal customer and only ever had a service or any work done on my vehicle at this location and you would think I was a beggar off of the streets asking for change. I requested my locks be looked at as my key fob was not locking nor unlocking my doors as well as not working from my door panel unless the car was cranked. I suspected it was a blown fuse or an issue with my ECU and not an actuator issue as none of the doors were working to include my rear door. They immediately told me it was a key fob issue and recommended a new key be cut and chip be made which is BIG money. Luckily I knew it was not a fob issue and asked chevis to ask the foreman to investigate further. They wanted to then charge me an additional $350 to investigate further which would only be to diagnose not to fix. I’m so disappointed in them and unfortunately this was the final straw for me. Thankfully Chavis voided the initial $105 diagnosis as I was never given an official diagnosis. More

Everyone is always, very friendly and helpful. They listen and follow up. I have used other dealerships in the past but none have taken as good of care in getting my vehicles serviced and back on They listen and follow up. I have used other dealerships in the past but none have taken as good of care in getting my vehicles serviced and back on the road. Maverick has assisted me each time and has always been honest and straight forward. Also, their service videos are awesome! It’s nice to be virtually walked through and shown any issues your vehicle may have. They describe why things aren’t an issue too. Thanks for providing such excellent service. More

My "representative" made certain the air cabin filter door was correctly closed before I left the parking lot...it had been a real chronic problem in the past...on more, thanks to Mr Bardsley! door was correctly closed before I left the parking lot...it had been a real chronic problem in the past...on more, thanks to Mr Bardsley! More