Fred Anderson Toyota of Charleston - Service Center

Poor website design and Zero availability When you think you booked an appointment in Charleston but your appointment is in Raleigh due to confusing websites for the Fred Anderson brand.....I When you think you booked an appointment in Charleston but your appointment is in Raleigh due to confusing websites for the Fred Anderson brand.....I couldnt even find the Raleigh one without typing the whole city into google...but I was told by my advisor that going 700+ miles past an oil change and other service requirements is "ok and won't hurt anything" due to being on a long road trip. 0 appointment availability for 4 days.......... More

Brent Poling Removes Any Obstacles! Brent Poling is an exceptional salesperson. Any question I had, he found an answer. Any obstacle that arose, he removed it. Any expectations I had, he Brent Poling is an exceptional salesperson. Any question I had, he found an answer. Any obstacle that arose, he removed it. Any expectations I had, he exceeded them. Brent along with Bill Utnick (Finance), Dennis and Melissa Carney (Customer Care) created an offer that I couldn't refuse and an experience that left me better off and much safer on the road! More

No Delay Speedy Recovery I am truly greatful for the sevices provided by Eddie Cooks and his team. Very fast response and turnaround time. I love my Pathfinder and you derserv I am truly greatful for the sevices provided by Eddie Cooks and his team. Very fast response and turnaround time. I love my Pathfinder and you derserve 5stars More

Sales and Service have both been first-rate. Bought my Prius from Fred Anderson Toyota of Charleston, even though I lived some 90 miles away at the time, because I got straight answers from them, Bought my Prius from Fred Anderson Toyota of Charleston, even though I lived some 90 miles away at the time, because I got straight answers from them, and I have come back for all necessary service because things are done promptly and professionally. Most recently, Sean Collins was extremely pleasant, professional, and helpful in getting my car in and done quickly and properly on a busy Saturday afternoon. More

Helpful My service rep was James Bancone. He helped solve a simple problem i was having with my navigation system and walked me to my car at pick-up. Little t My service rep was James Bancone. He helped solve a simple problem i was having with my navigation system and walked me to my car at pick-up. Little things make a difference. More

Service for my Avalon Great courteous prompt service. Made an otherwise mundane ‘necessary ‘ chore a pleasant experience!! The employee used initiative to find sn unused ti Great courteous prompt service. Made an otherwise mundane ‘necessary ‘ chore a pleasant experience!! The employee used initiative to find sn unused tite rotation so the whole service cost me nothing and I got my car washed too! More

Excellent personal service I had made an appointment for a regular maintenance service. Shatara Irons-Dale offered to help me within seconds of my entering the office after leav I had made an appointment for a regular maintenance service. Shatara Irons-Dale offered to help me within seconds of my entering the office after leaving my car in the service area. This was the second time Shatara had handled my service appointment. She was extremely helpful, reviewed the work that was to be done, checked to see that I knew where to wait, and wasted no time getting my car in line. About 15 minutes later, I remembered that I had a doctor's appointment in 2 hours, and I had been told that my wait was estimated to be 90 minutes to 2 hours. I went and told Shakara. She was very nice and said that she would check on the progress of my car. There were a LOT of cars in for service that day, so I knew that getting my car finished in time would be a challenge. I was blessed that I had Shakara to look out for me. She came to where I was waiting and working and updated me three different times. It took only an hour for my car to be finished, including a carwash. I hope that Fred Anderson Toyota Service Dept. realizes what an asset they have in Shakara. I will plan ahead to have her take care of future appointments. I appreciate Shakara's friendliness, efficiency, and responsibility. More

BEST CUSTOMER SERVICE EVER!!! Eric was so patient and understanding with my financial situation. He made sure that I got the car I wanted and made it work with payments I could aff Eric was so patient and understanding with my financial situation. He made sure that I got the car I wanted and made it work with payments I could afford. He was very informative when it came time to show me all the features of the car and when set up things for me that I totally did not know how to do myself... I only came in for an oil change in my Rav 4 but found myself walking around and saw the Camary and fell in love with it.... More

Lack of training / knowledge My wife and I recently relocated to Charleston from Florida. We both have Toyota’s so we were in search of somewhere to get our vehicles serviced. We My wife and I recently relocated to Charleston from Florida. We both have Toyota’s so we were in search of somewhere to get our vehicles serviced. We settled on this dealership due to location and online reviews. The reviews were certainly not a reflection of the service we received, we both have had service issues on separate occasions with two different vehicles now. This was very disappointing considering the awesome service we received from the dealership we purchased our vehicles from in Florida. We will now be looking for another Toyota dealership to take our vehicles to for service and in the future new car purchases. More

Great customer service Andy A made sure I was kept informed in the process of repairing my car and dealing with the insurance company. He made me feel my car was at the bes Andy A made sure I was kept informed in the process of repairing my car and dealing with the insurance company. He made me feel my car was at the best place to get repaired. More