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Fred Anderson Toyota of Charleston - Service Center

Charleston, SC

4.4
311 Reviews

311 Reviews of Fred Anderson Toyota of Charleston - Service Center

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October 18, 2018

Window replacement Very quick response to initial scheduling. Everyone I dealt with was very polite and professional. Quicker time to do my window replacement and terrif More

by Rese B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
Oct 18, 2018 -

Fred Anderson Toyota of Charleston responded

Rese, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing us for your vehicle needs. Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

October 13, 2018

Outstanding customer service Sheila my representative was outstanding and really did a tremendous job in taking care of my needs in a timely manner! I would recommend any and all More

by didley3434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Cooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Jones Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shiela , Leroy Jones, john Arent
Oct 14, 2018 -

Fred Anderson Toyota of Charleston responded

Thank you for the feedback! We are happy to hear about your positive experience at our dealership, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

October 09, 2018

Leroy is Da Bomb Leroy takes pride in what he does. He knows his job very well. He's respectful and has taken care of me everytime I bring my car in for service. I won More

by Finley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leroy Jones Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2018 -

Fred Anderson Toyota of Charleston responded

We are truly grateful for this awesome review! We are thrilled that Leroy was able to take care of you. He is a great asset to our team and we appreciate him for consistently providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

Jul 20, 2021 -

Finley responded

Steve, It wasn't truly a good experience with Brent., however, I have been with Toyota for over 30 years. I obviously like Toyota's but as far as your salespeople I haven't always had a good experience, unfortunately.

October 09, 2018

Came in for tires...left with a new care. I bought a 2014 Camry from Fred Anderson, and received great service from the sales department and the service department. I came in to buy tires for More

by tresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Utnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Dodson, john Arent
Oct 10, 2018 -

Fred Anderson Toyota of Charleston responded

Tresa, thanks for this marvelous review and congratulations on your new car! We are so pleased that Amy, John, and Bill were able to provide you with such exceptional service. We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Enjoy your new 2018 Camry! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

October 08, 2018

Upside surprise While vacationing in Kiawah Island, my airbag warning light came on my dashboard. I set an appointment online. I was greeted at the service drive-thu More

by hovelandj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse, Sean
Oct 09, 2018 -

Fred Anderson Toyota of Charleston responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

October 07, 2018

Excellent service experience I recently bought my new Prius from Fred Anderson Toyota of Charleston. Last week, I took the Prius in for its first service. The service experience More

by Drdave77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 09, 2018 -

Fred Anderson Toyota of Charleston responded

We appreciate your kind words about our service team. Thank you for choosing our dealership for your vehicle needs. Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

September 30, 2018

Excellent Friendly and very clean atmosphere they always greet you with a smile on their faces. They always make sure they go above and beyond for the customer More

by Alecia3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Miller
Sep 30, 2018 -

Fred Anderson Toyota of Charleston responded

Alecia, thank you for the feedback! We are happy to hear about your positive experience with us, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

September 26, 2018

We Were Very Please With Our First Service Experience! Sean Collins was polite, courteous, efficient and effective as our sales manager. He had the rear taillight bulbs and windshield wiper blades replace More

by mccop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Collins
Sep 27, 2018 -

Fred Anderson Toyota of Charleston responded

We are pleased to hear that you had an excellent experience with Sean and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise! Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

September 13, 2018

"It must have happened on your way home" They cracked my windshield on my Tacoma when i brought it in for a blower motor recall and an oil change.This was my first time dealing with this deal More

by Brianb12310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Yager,Jay McGarry,Andre Williams
Sep 13, 2018 -

Fred Anderson Toyota of Charleston responded

Brian, we looked on camera and had your truck in full view the entire time. In the 3 hours it was here it never left our property once. When we offered to show you the video you declined to look at and said "I've been here to long now and if you don't fix it I'll leave you a bad review". I apologize you're upset and didn't want to look at the proof, but it clearly showed it wasn't done here. We would love to work on a special price for you and help but we really didn't appreciate being threatened by leaving a bad review that was not to our fault. Sincerely, Ed Yager Parts and Service Director 864-208-6571

September 11, 2018

Great customer service!! Ed and Andy go above and beyond with customer service and customer satisfaction!! I greatly appreciate all they continue to do to improve customer s More

by Trileb1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alesia Durr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed , Andy Miller, Shane Underwood
Sep 11, 2018 -

Fred Anderson Toyota of Charleston responded

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

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