Fred Anderson Toyota of Charleston - Service Center

“Hey Folks, even the best of us can have a bad day”! I was very much impressed with P.J. and her customer interaction. My Tacoma was inundated with love bugs, and she didn’t believe the normal car-wash I was very much impressed with P.J. and her customer interaction. My Tacoma was inundated with love bugs, and she didn’t believe the normal car-wash procedure would get them off; especially in the grill area. She offered to “detail” the hood area after the 25,000-mile service was completed on my truck. After several hours from my 10:45 appt, P. J. came into the customer waiting room to check on the status of my service. I told her that no one had contacted me about my truck’s service status. After another hour(about 1:30, I became concerned & went to check on it. I saw it out front with the service tag hanging down, & thought maybe it might be ready. I didn’t see my service advisor, so someone else accepted my payment--in the meantime P.J. took it for detail work on the love bug issue, and when it came back it was “super”. I thanked her and left. When I arrived home several hours later, I had a message that my truck was ready and could be picked up at 6pm. That kinda blew my mind. Up until this past Monday(Sept 30); all my service experiences at Fred Anderson have been SUPER SMOOTH. Again, many thanks to P.J. for smoothing out the rough edges on a truly “different” kind of Fred Anderson experience. More

Excellent Services It’s always a top shelf experience coming to Fred Anderson. As the first people you encounter are well versed on product knowledge and the all so impo It’s always a top shelf experience coming to Fred Anderson. As the first people you encounter are well versed on product knowledge and the all so important connection to a customer. Well done Fred Anderson More

Service, recall and additional work Merissa Wisecarver is the best service advisor I have had the pleasure to work with. I highly recommend her! She has been very helpful in all of the Merissa Wisecarver is the best service advisor I have had the pleasure to work with. I highly recommend her! She has been very helpful in all of the work that I have had done at the Charleston location. Her communication, attention to detail and customer service skills are the best I have seen in the business. Merissa has helped me with my 200 series Land Cruiser which I am very particular about and she has helped me with everything from my destroyed windshield, safety recall services as well as routine maintenance and detailing. In my opinion she is the MVP among her peers in the service department and a true asset to the Fred Anderson Family. More

Julian made my experience AWESOME I can't say enough about how great of an experience Julian in service allowed me to have. He was so wonderful to deal with. He was amazing from star I can't say enough about how great of an experience Julian in service allowed me to have. He was so wonderful to deal with. He was amazing from start to finish. He had asked for my patience since he was new, but no patience was needed he was amazing. I also had contact with Tim and he was also amazing. KUDOS to you Toyota. I will be the first to complain when service is not up to par, but I will also be the first to give credit where it is due.... and IT IS DUE!!!!!!!!! Thanks!!! More

Excellent Customer Service The service department at Fred Anderson Toyota provided excellent customer service. They went above and beyond to take care of me and repair my vehic The service department at Fred Anderson Toyota provided excellent customer service. They went above and beyond to take care of me and repair my vehicle. More

Service and recall The personal service we received from Shane at this dealership was the BEST I have ever received since I bought this car. He was very professional an The personal service we received from Shane at this dealership was the BEST I have ever received since I bought this car. He was very professional and knowledgeable about what I had questions about with this service. BEST employee EVER! More

Attentive and kept me posted! Jim was knowledgeable and attentive to my needs. He kept me posted. I will only be contacting Jim for my future service needs. Thank you! Jim was knowledgeable and attentive to my needs. He kept me posted. I will only be contacting Jim for my future service needs. Thank you! More

Great service The staff is always very polite and friendly. My car services is always taken care of in a timely manner. The staff always make sure that you are comf The staff is always very polite and friendly. My car services is always taken care of in a timely manner. The staff always make sure that you are comfortable. More

Great Service Department I have been taking my 4Runner and my husbands Tundra here for the past 7 years. We are very pleased with their attention to detail and efficiency of t I have been taking my 4Runner and my husbands Tundra here for the past 7 years. We are very pleased with their attention to detail and efficiency of their staff. Anytime I have run into issues, they have been quick to try and resolve them. As with any company, they have had their hiccups but are more than happy to do whats right for their customer. I would highly recommend them to my friends and family! More

Excellent! Exceptional customer service. Jamie went above and beyond to give us the service we needed on our van. Estimates were accurate and we did not feel pre Exceptional customer service. Jamie went above and beyond to give us the service we needed on our van. Estimates were accurate and we did not feel pressured to add additional service. Thank you Toyota of Charleston! More