Fred Anderson Toyota of Charleston - Service Center

We typically have a wonderful experience at this dealership, we have purchased 2 cars and gotten all of our service done there. My experience today, however, was disappointing and confusing. I was t dealership, we have purchased 2 cars and gotten all of our service done there. My experience today, however, was disappointing and confusing. I was told that even though I live 13 miles out that it should be fine if the shuttle takes me, I had someone watching my child based on the assumption I was coming home. They weren’t able to accommodate and I adapted the plan and stayed to fix my car. The person that initially greets me informed me of that and said the technician RJ would come by and get me started. RJ never connected and I needed to inform them that my tire kept going flat and that I was concerned about the fluids due to an unusual sound the day before. An hour and a half later I got a brief, unhelpful video telling me my tires were fine and my brakes were good. No one had ever connected with me. I went to go to the technician to see what work needed to be done. He immediately became defensive as I was introducing myself and explaining the situation, saying “I have complete faith in our service department” when I calmly explained that the video didn’t mention the tire being low and the fluids getting checked. He was honestly one of the rudest people I have ever encountered. I left having to make an appointment to get my tires patched at Gerald’s and I will ask them to check my fluids because I couldn’t trust this man. His name is RJ and I suggest you ask for someone else if he is assigned to you, especially if you’re a woman. He became incredibly polite and apologetic when my husband arrived. I never leave reviews but I hope I can save someone trouble by avoiding RJ. More

Ruth Guzzone, in the Service Department, was very helpful with my last service. She is very knowledgeable and made sure that I knew how long it would take and what needed to be done to fix the problem I was with my last service. She is very knowledgeable and made sure that I knew how long it would take and what needed to be done to fix the problem I was having with my car. I will definitely be requesting Ruth for any and all service needs at Feed Anderson Toyota. She was great! More

Joey made it very easy for me to purchase this car and made it very non stressful. made it very non stressful. More

Great experience getting my car serviced for maintenance with Peter. I got in and out at a timely manner. And I like that they send the review videos on what work was done and the results. with Peter. I got in and out at a timely manner. And I like that they send the review videos on what work was done and the results. More

Experience was great. As a 20 year old, it is easy for experienced workers to take advantage of my ignorance, and none of which occurred. Marlon and Andre were phenomenal As a 20 year old, it is easy for experienced workers to take advantage of my ignorance, and none of which occurred. Marlon and Andre were phenomenal in helping me with vehicle details, from the shop to the test drive. All around quality staff members. More

Maverick with Fred Anderson's service department of Charleston is above and beyond courteous and professional, making the entire service experience seamless. Maverick and team kept me dated throughout Charleston is above and beyond courteous and professional, making the entire service experience seamless. Maverick and team kept me dated throughout the process, ensuring transparency and peace of mind. I highly recommend Fred Anderson's service department to anyone in need of reliable and efficient auto care. More

For anyone concerned, considering or questioning the Family Plan, read this in entirety: I took my 2022 Camry in for my 30,000 mile service on 4/2/24. I have the Family Plan, which is advertised as "li Family Plan, read this in entirety: I took my 2022 Camry in for my 30,000 mile service on 4/2/24. I have the Family Plan, which is advertised as "lifetime oil changes" and tire rotations. So far I have not been charged anything at all. Today I was quoted $178 for my 30,000 mile service. Only difference? Adding a RECOMMENDED engine air filter and cabin air filter to the car. My advisor was Elizabeth and I spoke to her about my concern with the price and how it didn't make any sense at all. I was told that the family plan does cover the oil changes and tire rotations, but it doesn't cover additional services. I would have to pay out of pocket for additional services. Asking to do it without additional services I was then told in order to keep the family plan, which I paid over $700 for, I HAVE to purchase the additional services they recommend or else my ENTIRE FAMILY PLAN IS VOID. So she said that since I am not doing the RECOMMENDED air cabin filter change, then I have to pay out of pocket for the oil change.Voided for not taking filters? Are you serious? I asked why specifically the filters are required and I was told it was part of Toyota's service interval. I get that then, fully fine to recommend changing it if that's the interval Toyota recommends it. But what I don't get is why is purchasing services at RECOMMENDED intervals REQUIRED to keep my Family Plan? I pressed about my concern and frustration but Elizabeth wasn't helpful at all in escalating or dissuading my concern and not presenting great service. So if I am not paying for oil changes and tire rotations that means I am solely paying for the filters and labor. The labor rate for a 30,000 mile service is 0.9 hours. I also know that a 10,000 mile service; an oil change and tire rotation is 0.6 hours. That means I am paying for 0.3 hours of labor and 2 filters for a 30,000 mile service. From similar dealerships I know the hourly labor rate is around $150/hour. Let's say Toyota of Charleston's is $175/hour to play it safe. So I'm paying roughly $50 in labor alone for the 30,000 mile service, and I'm also paying for 2 filters that go $17.99 for an engine air filter, and $23.99 for a cabin air filter at AutoZone. I know OEM filters are more but you would think their prices are competitive. So circling it back, for my 30,000 mile service we have: $50 in labor, less than $50 in parts + let's say 9% in taxes so about $110 total. That means in service fees, and markups I an paying an additional $40-$65 now. Let me make it clear: I am getting charged $40-$65 in service markups and fees, on top of a $110 service for 2 filters totaling a $178 quote, that I am REQUIRED to purchase; all because I paid $700 for a plan that advertises coverage of oil changes and tire rotations for life. I get that additional services, which are more expensive, are needed on the vehicle and that I will need them performed at some point; all at their respective intervals and they are not free. But why massively advertise your whole company with this amazing "Family Plan" that doesn't even give you the option to take additional RECOMMENDED services at your own convenience or discretion. I get now AFTER my frustrating service experience that it is in my contract for the Family Plan to take these additional recommended services, but The Family Plan's advertising is massively MISLEADING to say the least. The sales people will shove the Family Plan down your throat until you sign off on a car at their above MSRP price. Steer clear of the Family Plan at all costs and just go to places like Take 5 or Geralds for basic services. If you can't purchase a car at Fred Anderson Toyota of Charleston without taking the Family Plan, then take your business elsewhere as you are now signing yourself up to pay more in the long run. The advertisement on a helpful plan is a joke from sales; and the help, reasoning and assistance from service Dept. is pitiful. More

Their salespeople are professional and easy to talk to. The service department is ready to answer any questions you might have. I went in today for maintenance service and walked out with a 2024 Rav4 hybri The service department is ready to answer any questions you might have. I went in today for maintenance service and walked out with a 2024 Rav4 hybrid. My salesperson, Joey was spot on! He wailed me through the purchasing and setting my phone up with the car! More

Bill Depriest and Chivas Porter always go the extra mile! I have several kids and cars and whenever I have an issue they are as concerned as if their daughters were driving the cars. Great job team! I have several kids and cars and whenever I have an issue they are as concerned as if their daughters were driving the cars. Great job team! More