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Fred Anderson Toyota of Asheville
Asheville, NC
342 Reviews
We're proud to be a member of the Anderson Automotive Group and offer Toyota of Asheville customers the full Fred Anderson Family Plan – valued at over $1,000 in first few years – It includes: 3 Day Peace of Mind Guarantee, Lifetime loaner vehicles, Lifetime oil changes, 30 Day / 1,000 mile Powertrain Guarantee, and Loyalty discounts – for qualifying vehicles (please see dealer for details).
Anderson Automotive Anderson Automotive Group is a family-owned and operated business in North and South Carolina. The group owns eight (8) dealerships: Nissan stores in Asheville and Raleigh; Toyota stores in Raleigh, Sanford, Asheville - North Carolina, and Charleston SC; Prestige Subaru in Asheville, NC; and a Kia store in Raleigh, NC.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 342 reviews
November 06, 2020
Alex in Finance is a ROCKSTAR! Easy, transparent and works hard. Everyone at the dealership did an amazing job and I will be back. Definitely recommend doing business with Fred Anderson Toyota! works hard. Everyone at the dealership did an amazing job and I will be back. Definitely recommend doing business with Fred Anderson Toyota! More
by DonDouglas1974
Employees Worked With
Alex Davidchuk, Gabe Offermann
November 05, 2020
Fred Anderson Toyota obviously has problems with their service scheduling. I attempted to schedule an oil change and tire rotation using their online system. I went through all the steps but when I got to service scheduling. I attempted to schedule an oil change and tire rotation using their online system. I went through all the steps but when I got to confirm, I got a message saying the appointment could not be processed and to contact the dealer. I called, entered the number for service, and after listening to several promotional recordings was informed I was 6th in line to speak to someone. After 20 minutes, I got a ring tone which took me back to the incoming call center, again had to enter the number for service, listen to several promotional recordings and was told that I was 6th in line to speak to a representative. I hung up and called again, only to have the same process occur and be told I was 6th in line to speak to a representative. This time, when given the option, I entered 0 and left my name and number, the service I was trying to schedule and described the problems I had encountered and requested a return call. Over 4 hours later, I'm still waiting on a return call. More
by Bill
Employees Worked With
Service scheduling system.
November 04, 2020
Had a pleasant experience salesman Nicholas was not pushy he was very helpful and informative explained everything would recommend you see him would work with him again he is awesome!! he was very helpful and informative explained everything would recommend you see him would work with him again he is awesome!! More
by rhondamiller161
Employees Worked With
Nicholas, Robert
October 29, 2020
I live in Columbia SC and contacted Macon at Fred Anderson, did exactly what he said. No high pressure, excellent salesman and purchasing experience. Would not hesitate to purchase from them again. Anderson, did exactly what he said. No high pressure, excellent salesman and purchasing experience. Would not hesitate to purchase from them again. More
by mark
Employees Worked With
Gabe Offermann
October 27, 2020
Brandon was a great sales man, very kind and very thorough. Made sure I had the car that I wanted, and made sure it was clean before I took it home. Everyone had a mask in regards to covid-19 virus. thorough. Made sure I had the car that I wanted, and made sure it was clean before I took it home. Everyone had a mask in regards to covid-19 virus. This is a wonderful company to do business with. I will come here again and have my service done here as well. Judy Tullar More
by jatullar
Employees Worked With
Brandon,sales, Johnathon finance.
August 29, 2020
During these days of Covid, I limit my contacts as much as possible. I have my groceries and shopping delivered, do not frequent restaurants, etc. So when a tail light on my Toyota Camry needed to be repla as possible. I have my groceries and shopping delivered, do not frequent restaurants, etc. So when a tail light on my Toyota Camry needed to be replaced, I called Fred Anderson Toyota of Asheville, told them exactly what needed to be repaired, and made an appointment for it to be fixed. I arrived at the dealership and it turns out they didn't have the part and had failed to order it!! So now I have to go back to the dealership a second time--thus exposing myself and the Toyota associates unnecessarily. Not very good Covid -- or time -- management, Toyota!!! Very poorly handled!! More
by pat
Employees Worked With
Angel
August 19, 2020
Lousy service gave me the run-around on a 2012 Benz I bought from them even before I took it to them so cancelled. Never again will I buy a car fr these people let alone have it serviced there. bought from them even before I took it to them so cancelled. Never again will I buy a car fr these people let alone have it serviced there. More
by atstreppa
Employees Worked With
service dept
August 19, 2020
I had a great experience buying a car today with Jesse. Extremely helpful. He made sure I could handle my daughter’s mountain easily. Outstanding! Extremely helpful. He made sure I could handle my daughter’s mountain easily. Outstanding! More
by Barb H
Employees Worked With
Jesse Turner
July 25, 2020
Tried to up sale service I did not need to the tune of $900 I took my Matrix in for a air bag recall. They did a good job on this. The problem is when they did their multi-point free inspection they came up w I took my Matrix in for a air bag recall. They did a good job on this. The problem is when they did their multi-point free inspection they came up with $900 items that needed to be serviced. Two of them needed done. One was a license plate light was out and the other was the cabin filter was dirty. The technician said in the video inspection that my engine air filter was fine but on the list of repairs needed they had listed that it needed replacing. When I got home I checked it and it was very clean. They also said my spark plugs needed replacing. Thae only have 30,000 miles on them and the Toyota recommended replacement of them is 120,000 miles. The spark plugs are Toyota recommended plugs. When I got home I checked it and it was very clean. The other repairs listed was based on mileage and/or time. They have no way what I have done to the car so there is no way they could know what needs to be done. I would not trust anything they say needs fixed and I would not recommend their service dept. More
by Don't like to be ripped off
Employees Worked With
Don't know names
