Fred Anderson Nissan of Asheville - Service Center

Service and Maintenance / Family Plan I will never buy a car from this dealer again. They stated when my wife and I bought our Nissan Quest that the Family Plan was the way to go. Since pu I will never buy a car from this dealer again. They stated when my wife and I bought our Nissan Quest that the Family Plan was the way to go. Since purchasing our van we have had to have the brakes replaced on the rear at a cost of almost $300. I tried to have them replaced else ware but was told by Fred Anderson if I do so the warranty will be voided. We needed tires so when checking prices Fred Anderson told me they would not recommend a certain tire however that is the exact same tire they put on the car at Nissan. We bought tires at Discount Tire and received free rotation for life of tire. When we went in for a "FREE" oil change the Nissan service department said I still have to pay Fred Anderson to rotate the tires. They charged me $25 for tire rotation but, DID NOT rotate the tires I marked them before going in for service and they are in the same place as before I got there. This tells me the oil change is not free I pay for it every time with tire rotation that probably never get's done! I am disgusted with the attitude the service tech. gave my wife when she questioned the tire rotation fee on her receipt. The service department at Brevard Rd. in Asheville is very unprofessional and rude! I will never purchase another Nissan at Fred Anderson again and I will make sure everyone I know understands what they are in for when purchasing one there as well. More

Friendly, courteous and very much eager to help in anyway po The 2015 Nissan Altima I just purchased was the second Altima that I have purchased from Fred Anderson Dealership. Mr. Sam Hartman took my interests t The 2015 Nissan Altima I just purchased was the second Altima that I have purchased from Fred Anderson Dealership. Mr. Sam Hartman took my interests to heart and was patient with my constant questions and wanting to see car after car. I really had no intention of trading up, but I can tell you in all honesty, I am glad I did. Thank you Sam, I will keep you in mind when others I know are looking for a car. I've always had quick service and honest service on my cars when I take it to be serviced. The dealership is clean, attractive and the people are very friendly. More

Still sitting Brought my pathfinder in for airbag recall. I was told when I made appt it would take 1.5 to 2 hours. Still sitting 3.5 hours later. Guess my time is Brought my pathfinder in for airbag recall. I was told when I made appt it would take 1.5 to 2 hours. Still sitting 3.5 hours later. Guess my time is not important. Had to call a friend to pick up my child from school. This is why dealerships are terrible!!! Will never buy anything that I have to use this service dept again. More

We were 800 miles from home and experienced a transmission problem. We drove to Anderson Nissan very gingerly and stopped, unannounced, for help. Adam suggested it was likely a computer glitch (w transmission problem. We drove to Anderson Nissan very gingerly and stopped, unannounced, for help. Adam suggested it was likely a computer glitch (which it was) and had it repaired in about an hour at a very reasonable price. Our drive back to New York was uneventful. Thank You! More

My wife and I were traveling to Black Mountain when our car started messing up. We were about 4 hours from our home so you can imagine how bad it was being that far from home and your car messing up. Searc car started messing up. We were about 4 hours from our home so you can imagine how bad it was being that far from home and your car messing up. Searched google and it was the first on the list so I called. I was worried that it was going to ruin our vacation. You think oh lord it is going to be so expensive. From the first second on the phone Adam was very helpful he explained every thing down to the last detail and even set us up with a rental car so our vacation never missed a beat. The service was super fast. I could have almost waited instead of renting a car. The price was very reasonable so we had them do some other stuff that needed to be done. Two thumbs up. Everyone is always so quick to complain but very few take time to tell about good experiences. More

Came in for my 1000 mile check up and all the service people were very helpful and nice. I would certainly buy from this dealership again and have very much enjoyed my purchase. people were very helpful and nice. I would certainly buy from this dealership again and have very much enjoyed my purchase. More

My husband and I were in Asheville and started having transmission trouble with your 2011 Nissan Murano. We called our sales agent Rob Smith and he told us to pull over in a safe place and he would come transmission trouble with your 2011 Nissan Murano. We called our sales agent Rob Smith and he told us to pull over in a safe place and he would come get us. About 20 min. later Rob came to our rescue and also ordered a tow truck to tow our Murano to Anderson Nissan. What wonderful customer service. He saved the day!! Thanks so much to Rob and Anderson Nissan!! More

Mr. Clawson was very professional and helpful during my visit to Anderson Nissan. He kept me informed of the progress of work on my Nissan Frontier while it was being serviced. visit to Anderson Nissan. He kept me informed of the progress of work on my Nissan Frontier while it was being serviced. More