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Fred Anderson Nissan of Asheville - Service Center
Asheville, NC
99 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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99 Reviews of Fred Anderson Nissan of Asheville - Service Center
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April 13, 2025
My experience: On March 14th 2025 I drove a 2017 Nissan Armada from Sylva, NC 45mins to Fred Anderson Nissan of Asheville to have a fan clutch and wiring harness replaced. Once the vehicle was in their ser Armada from Sylva, NC 45mins to Fred Anderson Nissan of Asheville to have a fan clutch and wiring harness replaced. Once the vehicle was in their service department I was sent a video explaining that a bracket which helped hold the fan clutch in place was broken. According to the master tech, this was allowing the part to move around and why the fan clutch needed replaced. The parts were ordered, put on the vehicle and I received a call on the morning of Tuesday March 18th to come pay and pick the vehicle up. I arrived around 4:30, paid the $1100 + charge and they brought the vehicle around to me. Once in the driver's seat I could tell the car did not drive the same. About 5mins into the drive we heard a loud noise, the car lost power steering and started to over heat. I had to pull off the side of the highway right before exit 44 on my return trip. The car made it about 15 miles away from the dealership. Per their mechanics, (who were the last to touch the vehicle) the mount that holds the fan clutch & pulley had cracked. According to the master technician, after their inspection of the latest damage, THIS was what was causing the fan clutch failure all along. (Not the supposed bracket they originally blamed and replaced.) The cracked mount didn't occur until the attempted drive home, after Fred Anderson did the first repair. This issue caused major damage to my radiator, along with my throttle body and several other parts. This time the car could not be driven the 15 miles back to their service center I had to pay a $125 to have it towed. The service center accepted no fault for the new damages and gave me an estimate for $4200+. Even after the car left their shop, supposedly fixed and their mechanics were the last people to have their hands on it. I went to speak with the General Manager of the dealership, was told he was in a meeting and as soon as he was finished I could talk to him. I was taken back to speak with a gentleman who told me they still accepted no fault but they would look at the estimate and then I was given a business card. The person I had been sent to was not the GM it was their director of service Joshua James who later sent me an adjusted estimate of $2800+. I had to look up the actual General Manager - Nick Tasios. I emailed him and called him 3 different times and never once received any communication back from him. So on April 9th, after the vehicle had been in their possession for almost a month (driven there/towed back), I had to pay a second tow truck to pick the vehicle up and take it to a mechanic who actually seems to have a duty of care for his clients. My horror story is not over with Fred Anderson. I still have legal issues to attend to with this business. But I hope this review will help others. This company says their service center delivers "Top-Notch workmanship and customer service" but in actuality the workmanship was shotty and the customer service is only if it benefits their pockets. Save yourself the time and money and find that friendly small shop mechanic down the road who actually treats you and your vehicle with care and responsibility because the big corporation dealerships/service centers are only out to make as much money as they possibly can, in any way they can! More
by mesue1279
March 13, 2025
Employees are fantastic, cordial and informative. Service was timely. Waiting area was very clean too. Service was timely. Waiting area was very clean too. More
by Catboyajian
December 13, 2024
I just went in today Friday Dec. 13th. for my 62,000 mile service. I made my appointment online and didn't include having my tire rotation, due to I purchased my tires from another pl 13th. for my 62,000 mile service. I made my appointment online and didn't include having my tire rotation, due to I purchased my tires from another place w/ free rotations and road side assistance for the tires that I bought. I told the service advisor who greeted me this info. The first words that come out of his mouth were this is going to be a fun conversation. So he continues to check me in, during that time he informs me that I will either pay for an oil change or rotation even though I didn't need one, due to my Fred and Family program that I received when I purchased the my car from them. Oil changes are no longer free if I don't pay for something , because he is not in business to give out free services. So I explained to him again and that I have had my car serviced with them from the beginning. I finally just told him it wasn't up to him what I paid for. I will nolonger be doing business with Fred Anderson Nissian of Asheville. I surely hope this isn't how they or he treats and disrespects their true family members. More
by Marshall Ramey
Employees Worked With
Service Advisor
June 11, 2024
Our family has purchased five vehicles from this dealership and Glenn is a big part of why we keep coming back. Excellent service. Courteous and keeps you informed through the entire process whether dealership and Glenn is a big part of why we keep coming back. Excellent service. Courteous and keeps you informed through the entire process whether you are in for routine maintenance or major repairs. More
by nystul76
Employees Worked With
April 10, 2024
This dealership is very helpful and knowledgeable. They treat customers respectfully and compassionately. Would recommend to friends and family.. They treat customers respectfully and compassionately. Would recommend to friends and family.. More
by Charlesbennett1980
July 02, 2023
Brian was a pleasure to work with! I got the vehicle I wanted with a great deal! Just came in for service but left with a new vehicle. I got the vehicle I wanted with a great deal! Just came in for service but left with a new vehicle. More
by terria.rickman
May 17, 2023
Great service department. Awesome sales team. Customer needs are a priority. Friendly and personable staff. Awesome sales team. Customer needs are a priority. Friendly and personable staff. More
by Hart1951
Employees Worked With
November 08, 2022
I’ve dealt with Mr. Fox for my last two vehicles. Very much pleased with his customer service and professionalism. The people at Fred Anderson Nissan are kind and friend Fox for my last two vehicles. Very much pleased with his customer service and professionalism. The people at Fred Anderson Nissan are kind and friendly and courteous. I highly recommend this dealership. More
by Purplekvn
