Fred Anderson Kia - Service Center

Service dept. deserves NO Stars I would actually give the service department 0 stars if it was possible but there is no option for that. I bought a 2012 Kia Sorento from this dealers I would actually give the service department 0 stars if it was possible but there is no option for that. I bought a 2012 Kia Sorento from this dealership and had it service here only. Then, things started to go bad from there. Just on 9 August 2016 I had a repair done on my high-pressure fuel pump that was done a year prior, but this second time was a botched job. This botched job, caused fuel to leak all over my engine and almost caused my car to catch fire on the side of the road in the middle of the highway on my vacation less then 2 weeks later. Another Kia dealership came to the rescue, with customer service skills only Fred Anderson Kia could only dream of. They fixed my car and told me it was because a mechanic had left off a vital clamp and put in the wrong hardware thinking no one would notice. Also put back damaged parts onto my car thinking they could get away with it. This service job FA Kia cost me money and time in a long awaited vacation with family. During this time, I could barely get in contact with the service manager at Fred Anderson or anyone else to help with me with the situation they put me in. I was dealt with a whole lot of attitude, no answers, and dodged calls. I will not be recommending this dealership to anyone, however I still love the Kia brand. Will be looking into another to Kia dealership to service and buy cars from, but not this one. I urged anyone to look into buying or servicing Kia to look elsewhere than this dealership. More

Condescending towards women The service department refused to honor a quote provided and then the service director became condescending when I requested that they work with me to The service department refused to honor a quote provided and then the service director became condescending when I requested that they work with me to resolve the matter. They were insincere when speaking towards me and I am highly disappointed with this lack of service. I have used them for all of my past service for both of my Kia cars and have always been OK with them as they have always tried to fix the any issue immediately and ensure that the service visit went well. That is not what happened here. I will not be buying any future cars from Fred Anderson Kia and will no longer refer anyone to them. More

Another annoying result. Everytime I think Fred Anderson Kia may redeem However, I later, I am once again disappointed. I remain just a number, not a person. I took my car in Everytime I think Fred Anderson Kia may redeem However, I later, I am once again disappointed. I remain just a number, not a person. I took my car in for two recalls, and I will say that Jake at the service desk was quite helpful in his efforts to make me feel better about this dealership. They are lucky to have him around... I don't know why he is still there, as he could do much better then work for this company who really doesn't care much about there customers. I later asked about their buyback program, as it was my intention to get this company out of my life... I spent quite a bit of time speaking with a manager and a salesperson, but was unable to reach a satisfactory buyback price. I understood the reason behind that, and that is not my beef today. What annoyed me the most was getting a phone call two days later from Fred Anderson Kia representative who asked me if I was interested in buying a car from them. The woman who called had no idea that I even owned a Kia , much less that was just in to address two recalls. As usual, they hear nothing you say. They only wish to sell you a car, and are usually unable to answer questions regarding their products' details, etc... I repeat... One is simply a number, not a respected consumer. If you just need a car and have a lot of extra money to waste, then you're in good shape here... Otherwise, run away. I am stuck now due to a new car warranty, so I have to continue to deal with this sorry excuse for a dealership. And one last note... The administration was sorry a while back... Sadly, after much turnover they remain the same. That is all. More

Tried their best to take care of issues After working with Kia Roadside Assistance (a little complicated) and explaining issues on the care for about a day, Sales & Services both did their b After working with Kia Roadside Assistance (a little complicated) and explaining issues on the care for about a day, Sales & Services both did their best to resolve all issues. They were very thorough, checking every detail, fixing anything possible, and since it was a brandnew car from their dealership, they took care of everything without causing any more distress. Thanks! More

Sales staff great - service center needs help I have not had many instances of using the service center until recently. My first visit for my current outstanding issue is what I would summarize as I have not had many instances of using the service center until recently. My first visit for my current outstanding issue is what I would summarize as rude. I went with my husband as we planned to drop his car off and I would drive him home. I was explaining to the service center rep the issue we were having and why we had brought the vehicle in. He was making eye contact/looking at my husband the entire time even though I was speaking (my husband wasn't speaking). When we left my husband commented this was very sexist and he could not believe that a person would ever display such blatantly sexist behavior. When we came back to pick up the vehicle (they couldn't reproduce the issue we had seen), the service rep made eye contact with me this time. They said they had done a software update due to a recall that was out and hoped that would fix the issue. About 3 weeks later, the issue was back and occurring much more frequently . We took our car back again to the dealership who had managed to work us in on that Saturday (I was told on the phone they had no appointments until the following Friday but as it was a safety issue I pushed the issue). We dropped the car off and dealt with a service rep that was extremely professional and polite. Since we had dropped it off early Saturday afternoon, we were hoping we would receive some sort of response before they closed. I ended up calling them Monday afternoon on my way home from work (I drive by their location on my way home) to find out if my car was ready or not. It was ready, so I stopped and picked it up. Apparently we need a part replaced. The part would take 2-3 business days to arrive. Based on that information, I expected a call by Friday. By the following Monday (1 week later), I had received no call. I called and found out the last service rep I had worked with was now at the Toyota location. He gave me the number to someone in the Kia location. I left a message that evening (Monday). I called again Tuesday and left a message. I called again today (Thursday) and finally got someone on the phone. I don't know how long it would have gone on if I had not gotten someone on the phone. At this point I am frustrated as it does not appear that my business is important or even matters to them. I could understand this being a lower priority if the item needing to be fixed wasn't related to a potential safety issue. I understand they are busy, however, that does not negate the rude behavior I have experience. Nor the lack of even returning a phone call. What even makes the service center worse is the fact that the sales staff is so wonderful. We have bought 2 Kias there. And each time we have bought a vehicle it has been an excellent experience. However, I will not do business with them again as the service center that has to handle warranty issues is so terrible. I expect to be treated in professional manner. More

Service center is a joke. I bought a used Sportage (not from Fred Anderson) that still has quite a bit of factory warranty left. The first problem I encountered was my break li I bought a used Sportage (not from Fred Anderson) that still has quite a bit of factory warranty left. The first problem I encountered was my break light staying on. They did manage to fix this, but if I were the manager I would be very upset at the process they took. I work in the repair business and I know If I wasted the amount of money these technicians wasted throwing parts at the problem, I would be fired. I had to take the car in 3 times. The first two times they said it was fixed. They replaced the break booster and master cylinder on the first two trips and it still did not function properly. On the last trip they finally called Kia Tech Support (at least that's what the customer support guy called it) and talked to someone who knew something. It turned out to be a simple switch at the pedal. Wow..talk about throwing parts at the problem. - Now I have 2 more issues with the car. The sunroof does not work properly and the rear view camera does not work properly. I have been in twice and they have replaced switches and cameras...you guested it...threw more parts at the problem and wasted more of my time and Fred Anderson's money on parts. The last time I brought my car in to address the issue I managed to speak with Steve, the service manager and communicated to him my frustration. He had an even worse attitude than the customer service people he managed. When I brought up the fact that my car was still not fix I was told by the people at the counter that their regional manager would have to approve a third replacement and would be in the following week. The customer service person said they would call me so I can bring in my car when he is there. No phone call was ever made to me...imagine that. The customer service people also told me it might not be fixable. What? It's under warranty...what the xxxx is wrong with these people? By the way...my wife bought a Mercedes and I brought her car in for service...wow...those people get it. Fred Anderson...take your service center on a field trip to Leith Mercedes and learn a thing or two! More

stay away I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred An I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred Anderson is to have my time wasted, be treated so rudely, be over charged for “services” that were barely performed or not performed at all and then have my vehicle returned to me covered in grease. That is something only Fred Anderson does. I spent an hour of my time picking up a vehicle that was returned to me in worse shape than I dropped it off in. I was treated incredibly rudely and made to feel like my presence as a customer was a burden to the shop instead of a value, and then got charged a truly unbelievable amount of money for basically nothing get done with my car. Being in customer service myself for ten years and having been to car shops that give a xxxx about their customers, I know exactly how how my experience should have went, but it went very differently. To make up for my inconvenience and the fact that the technicians dirtied up the vehicle, some amount of extra effort should have been put forth to make me feel valued. Clean the inside of the car instead of just the seat, comp my oil change, or perhaps maybe just act like wasting your customers time and damaging their vehicles isn’t how you normally do business. I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred Anderson is to have my time wasted, be treated so rudely, be over charged for “services” that were barely performed or not performed at all and then have my vehicle returned to me covered in grease. That is something only Fred Anderson does. More

It seems that once the papers are signed and the car is purchased the lack of communication with the customer goes out the window. I bought my car almost two years ago along with three extended warranties. purchased the lack of communication with the customer goes out the window. I bought my car almost two years ago along with three extended warranties. I went last week for my oil change and to have them look at one of my tries. There was a nail in it and with the warranty I thought I had it would be covered. I just found out that this was not the case the road side hazard was not approve and I would now have to come out of pocket for the tire. When I asked why I was never informed of this the answer was the person that was handling my financing for the car was no longer with the company. How convenient for them. Very poor customer relations if you ask me More