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79 Reviews of Fred Anderson Kia - Service Center
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March 18, 2019
Honesty? I stopped into make an appointment last week for 2 recalls. They scheduled me for today. I took my car in and they could only do one of the recalls be I stopped into make an appointment last week for 2 recalls. They scheduled me for today. I took my car in and they could only do one of the recalls because they said they had to order the part for the other one. Now if you scheduled me for the recalls I would assume you would order the parts to complete those recalls on the date you scheduled me. I asked them to check the way my drivers headlight was aimed because it seemed to be too low. They wanted to charge me 70 dollars to turn an allen wrench to aim my light, are you serious? Then instead of completing the work I was scheduled for they tried to up sell me for cooling system flush, brake system flush, replace cabin air filter. The interaction with the service adviser was less than optimal as well. More
by Dino31C
Employees Worked With
Eddie something?
March 12, 2019
Disrespectful service associates Service associates treated me with such little respect. I am a young female, and I can't help but this this played a factor. I brought my boyfriend in Service associates treated me with such little respect. I am a young female, and I can't help but this this played a factor. I brought my boyfriend in with me, in hopes they would communicate more with him. When he asked what a was specifically wrong with the car, they blew him off and gave a half-xxx answer. It is the job of the service associate to communicate the problem, explain possible solutions, and provide a tentative timeline. If I didn't purchase the 10 year warranty, I would have not taken my car there. I am now currently looking to sell my Kia for another brand with less safety recalls and issues. And hopefully better service associates. More
by kyliea
Employees Worked With
Chris, Eddie
February 07, 2019
Most awesome salesman ever! .gave me really good advice...my 2004 Kia optima died and I was dead set on a new one..or a nice used one..very patient and made my purchase easy and .gave me really good advice...my 2004 Kia optima died and I was dead set on a new one..or a nice used one..very patient and made my purchase easy and very kind to my mother...the last time a made a new purchase the salesman ran over to my old car and ran in to the ground..none of that..he was very attentive it was not a trade in...btw my 2004 is still running and has a new home I'll probably have this new Kia for 20 years or more! Btw you did fix my 2004 and this is the reason I bougit a new one from here..my mom goes to toyota for service ..thank you..! More
by Vagilley
Employees Worked With
I forgot the guy about the warranty but he was awesome too, Torrence Wyns
January 31, 2019
Great Experience !! Went in recently for some regular maintenance and was helped by Eddie. He insured that I got what I needed, made certain I was comfortable during my Went in recently for some regular maintenance and was helped by Eddie. He insured that I got what I needed, made certain I was comfortable during my short wait for the vehicle, and even found some extra discounts for me that he applied to my final bill. If you need maintenance on your vehicle, Fred Anderson Kia is the place to go. Thanks Eddie !!! More
by HappySorentoGuy
Employees Worked With
Eddie
January 31, 2019
Great Job!!! Norma & John Collins Ratings are five stars(translation: off the chart) for unparalleled quality of service. Their personal level of professional and Norma & John Collins Ratings are five stars(translation: off the chart) for unparalleled quality of service. Their personal level of professional and friendly manner in conducting business over detailed sensitive issues provide a welcomed human touch in a cascading world of recorded voices and automation. Thank you so much for your seamless deliverance covering the whole package of what it means to be a representative of FRED ANDERSON KIA. Best wishes, Norma JEAN & John Collins More
by Norma JEAN & John
Employees Worked With
Eddie
November 17, 2018
Excellent I ran in to schedule an appointment and was pleasantly surprised when Mike said if I had time to wait I could get my car taken care of in about 2 hour I ran in to schedule an appointment and was pleasantly surprised when Mike said if I had time to wait I could get my car taken care of in about 2 hours. Needless to say, I was delighted. I waited only an hour or less. The service was excellent and the service staff as well. More
by Sarah019
Employees Worked With
Michael, Service
November 05, 2018
Why have appointment times I rarely get frustrated enough to say anything negative, but I don’t understand when you have an appointment why it should take over two hours for a s I rarely get frustrated enough to say anything negative, but I don’t understand when you have an appointment why it should take over two hours for a simple oil change and tire rotation. This has happened more often than not when having my car serviced. However, I would like to say the person to check my car in and out was very kind. More
by Resa62
Employees Worked With
Micheal Malone
November 03, 2018
Pristine work and excellent customer service I’m always happy with the ppl over at Fred Anderson Kia. This particular visit was outstanding with the work and customer service. Friendly and comfor I’m always happy with the ppl over at Fred Anderson Kia. This particular visit was outstanding with the work and customer service. Friendly and comfortable waiting area and I like how they kept me updated on the work and waiting time. More
by Ejenmac
Employees Worked With
Eddie was the employee that gave excellent customer service
October 31, 2018
Excellent display of professionalism We had our service completed on our Optima here. Extremely friendly environment but also kept it professional as well. Welcoming! The young lady in p We had our service completed on our Optima here. Extremely friendly environment but also kept it professional as well. Welcoming! The young lady in parts even came to greet our 2 year old son while we were in the waiting area. There were snacks in the customer lounge and HGTV playing on the tv! Our advisor kept us updated throughout the entire time in which our Optima was getting serviced. Extremely knowledgeable on their end. We highly recommend taking your vehicle to Kia of Raleigh to get serviced! More
by Paul D
Employees Worked With
Mike was our advisor, but we forget his last name.
October 24, 2018
The service guys are awesome. I can’t say enough good things about this dealership! They were awesome and do excellent work, excellent customer service, and answer all my question I can’t say enough good things about this dealership! They were awesome and do excellent work, excellent customer service, and answer all my questions. They always make me feel very important and take the best care of me and my y car! More
by Goodgirl714
Employees Worked With
New guy! He’s been there two weeks he said!
