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77 Reviews of Fred Anderson Kia - Service Center
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March 22, 2022
Experience an issue with the driver seat, no longer able to move forward or backward. Came in about a year ago and the service team removed the seat/re-lubed the rails. Paid for diagnostic and preventive ma to move forward or backward. Came in about a year ago and the service team removed the seat/re-lubed the rails. Paid for diagnostic and preventive maintenance of the seat($450). Within 60 days, the issue reappears. I brought the car back in a few months later, and paid for another diagnostic and another part, seat switch. They attach the part and it doesn’t resolve the problem. Now I am responsible for paying for the part and labor($450). While they provide another invoice, of supposedly the correct part and additional labor cost($1500) I asked for a refund of the part as it did not resolve the issue. Front desk clerk proceeded to get the service manager. I ask for a refund and he said no. I proceeded to to tell him that customers should not be continuously charged for bad diagnostics on his end. He stated the conversation is over with and I am unable to get a refund. I asked to speak with his manager. He than stated, he’s the only person that I need to talk to and that he’s going to call the cops. Experience an issue with their driver seat no longer able to move forward or backward. Came in about a year ago and the service team removed the seat/re-lubed the rails. Paid for diagnostic and preventive maintenance of the seat($450). Within 60 days, the issue reappears. I bring the car back in a few months later. Paid for another diagnostic and another part, seat switch. They attach the part and it doesn’t work. Now I am responsible for paying for the part and labor($450). While they provide another invoice, of supposedly the correct part and additional labor cost($1500) I asked for a refund of the part as it did not resolve the issue. Front desk clerk proceeded to get the service manager. I ask for a refund and he said no. I proceeded to to tell him that customers should not be continuously charged for bad diagnostics on his end. He stated the conversation is over with and I am unable to get a refund. I asked to speak with his manager. He than stated, he’s the only person that I need to talk to and that he’s going to call the cops. All due to asking to speak to his manager?? This is how Fred Anderson Kia treats black Army veterans!! Unfortunately I forgot the service manager name due to how angry I became. He couldn’t even offer a future discount instead his first option is to call the cops on a customer of 5 years. Feel free to go there if you would like your anxiety or PTSD triggered. More
by James D
Employees Worked With
Service Manager
June 02, 2021
Would just like to suggest that the workers who wash your car wipe it down before returning to customer. Eddie was nice to wipe it down for me. car wipe it down before returning to customer. Eddie was nice to wipe it down for me. More
by delmabowser
Employees Worked With
Eddie in service
April 02, 2021
have had 3 poor experiences with this dealership.1st- have had 3 poor experiences with this dealership. 1st- Initial purchase of my 2020 Kia Telluride was given a Finance % after all paper work was co have had 3 poor experiences with this dealership. 1st- Initial purchase of my 2020 Kia Telluride was given a Finance % after all paper work was completed had a higher rate ended up refinancing thru my bank also had added extra did not ask for which were removed. 2nd- While using the Fred Anderson plan pricing kept change for tire rotation no good answer why. 3rd- After being tired of their Fred Anderson plan changed my own oil and filter for my fourth change 1st 3 was completed by Fred Anderson. Only drained just under 5 quarts of oil car takes 6.85 quarts. Left message for manager 3 weeks no response More
by emurano72
February 03, 2021
I drive a Kia K900 and there is a service recall on the vehicle for light failure. which they are well aware about. What happens is that I am driving (at night) and the lights completely cut off on me. Y vehicle for light failure. which they are well aware about. What happens is that I am driving (at night) and the lights completely cut off on me. You don't have to touch any thing or do anything. This is dangerous for both me and others that are driving. Do Kia want to fix the problem yes but they want to charge me $160.00 just diagnosis something that they already know about and then on top of that charge me God knows what to fix the problem. However you have not heard the best part yet, this same dealership service department apparently already fixed the problem. Well I am saying apparently because if they did then I would not be complaining about the problem and my safety and the safety of others would not be of concern. I would never deal with them ever again and I suggest that you think twice about dealing with them also. I be writing Better Business and Consumer Help line also because wrong is wrong is wrong and Fred Anderson Kia of Raleigh you are DEAD WRONG. Let's just hope that no one ends up dead because of you lack of care and ability to do the right thing. If I could give you one point of a star you wouldn't even get that from me. More
by jescar
Employees Worked With
Mike
June 09, 2020
Excellent Service check-up, Mike Malone I drive a 2020 Sportage, leased, and I bring the car to the Raleigh location for 4 month check-ups. My experience today was excellent - I was greeted I drive a 2020 Sportage, leased, and I bring the car to the Raleigh location for 4 month check-ups. My experience today was excellent - I was greeted immediately by Mike & a service team member. Mike prepared the paperwork for oil change, tire rotation, and annual state inspection. It was a quick, cordial, professional hand-off of the car with literally no waiting. I told Mike what time I would need the car, left the car in his hands, and left with a friend to run some errands. I returned at the agreed-upon time, the job was completed, state inspection done, (Mike even electronically filed it with the state...no worries) and the car was beautifully washed & shining in the sun. Again, there was no wait - I paid the very reasonable bill and Mike walked me out. I am happy to say I'll return to the Fred Anderson KIA SERVICE DEPARTMENT, Raleigh, throughout the term of the lease to ensure the car will get the very best care. Thank you, Mike & Mike's team. You're Awesome! Susan Hayman More
by schayman50
Employees Worked With
Mike Malone, Assist Service Mgr.
October 16, 2019
Not good! When I first started working with this dealership it was good, but now not so good at all. I called October 15,2019 to make an appointment for October When I first started working with this dealership it was good, but now not so good at all. I called October 15,2019 to make an appointment for October 16, 2019 to get an oil change and tire rotation. The receptionist said that she would give it to the service department and they would call me right back. I never got the phone call. Nothing! I want to thank you for not calling me back. That is great customer service! If that's the way you work your customer service. I went to Carolina KIA in High Point to get what I wanted done. They appreciated my business. This is the reason I stopped coming to Fred Anderson KIA in the first place. I drove there from Franklinville NC, for them to say we can't get you today. Usually, I could take my car there and get it serviced anytime, but not now. They did not even show the curtsy send a letter stating you have an appointment now. More
by Jeannie
Employees Worked With
Receptionist, October 15, 2019
April 17, 2019
BEST CUSTOMER SERVICE EVER!!!! Unfortunately my 2013 Kia Optima had 4 recalls on my engine, but Kia was so amazing and put a "BRAND NEW ENGINE" in my car which came with a 13 year w Unfortunately my 2013 Kia Optima had 4 recalls on my engine, but Kia was so amazing and put a "BRAND NEW ENGINE" in my car which came with a 13 year warranty!!!! While my car was in the shop, they furnished me with a beautiful Cadenza to drive (free of charge). WOW, what customer service!! Ben Sampson, the Service Manager and Mike Malone, the Assistant Service Manager really went the extra mile on keeping me updated on the status of my car and doing everything to make sure I was a happy customer!!!! Also, I needed a ride to get to the Dealership to pick up the loaner car. The nicest young man named Steffon arrived to pick me up and he was the perfect gentleman. On the way back to the Dealership I said do you mind stopping at Bojangles drive thru and I will treat you to lunch? The smile on this young man's face was the size of a zip code!!!! He said of coarse, you are the customer, whatever you need. He was sooooooooo nice and enjoyed his lunch as I did to. I made sure to tell Ben Sampson, the Service Manager how blessed he was to have such a amazing young man working for him and how he gave me such a "memorable experience"! All I can say is my experience with Ben, Mike and Steffon was above and beyond and they all went the extra mile for me. I could not have asked for a better experience. This was the BEST CUSTOMER SERVICE I HAVE EVER GOTTEN FROM ANYWHERE!!!!! Thank you all so very much! You all are the best :) Sincerely a happy customer, T. Taylor More
by TTaylor
Employees Worked With
Ben Sampson, Mike Malone and Steffon (Shuttle Driver)
March 18, 2019
Honesty? I stopped into make an appointment last week for 2 recalls. They scheduled me for today. I took my car in and they could only do one of the recalls be I stopped into make an appointment last week for 2 recalls. They scheduled me for today. I took my car in and they could only do one of the recalls because they said they had to order the part for the other one. Now if you scheduled me for the recalls I would assume you would order the parts to complete those recalls on the date you scheduled me. I asked them to check the way my drivers headlight was aimed because it seemed to be too low. They wanted to charge me 70 dollars to turn an allen wrench to aim my light, are you serious? Then instead of completing the work I was scheduled for they tried to up sell me for cooling system flush, brake system flush, replace cabin air filter. The interaction with the service adviser was less than optimal as well. More
by Dino31C
Employees Worked With
Eddie something?
March 12, 2019
Disrespectful service associates Service associates treated me with such little respect. I am a young female, and I can't help but this this played a factor. I brought my boyfriend in Service associates treated me with such little respect. I am a young female, and I can't help but this this played a factor. I brought my boyfriend in with me, in hopes they would communicate more with him. When he asked what a was specifically wrong with the car, they blew him off and gave a half-xxx answer. It is the job of the service associate to communicate the problem, explain possible solutions, and provide a tentative timeline. If I didn't purchase the 10 year warranty, I would have not taken my car there. I am now currently looking to sell my Kia for another brand with less safety recalls and issues. And hopefully better service associates. More
by kyliea
Employees Worked With
Chris, Eddie
