Franklin Toyota

Devon was the best service rep we have ever done business with and I am 62 yrs old (dealt with service rep a for 40+ yrs). The technician that worked on our 2019 Toyota Tacoma truck did an great job too. with and I am 62 yrs old (dealt with service rep a for 40+ yrs). The technician that worked on our 2019 Toyota Tacoma truck did an great job too. More

After walking out on your Franklin Cevrolet salesman (heavyset black gentleman) who obviously didn't want to make a sale that day, we purchased from Shane at Franklin Toyota. He went above and beyond to (heavyset black gentleman) who obviously didn't want to make a sale that day, we purchased from Shane at Franklin Toyota. He went above and beyond to make the sale. Thanks so much for appreciating customers, Shane. It made us appreciate Franklin where my husband works even more. More

Andre really went out his way to help me and my son. I will recommend other customers to Franklin Toyota Dealership. Very please with this dealership. will recommend other customers to Franklin Toyota Dealership. Very please with this dealership. More

Jeremy was amazing. It didn’t take him long at all to come out and help me. Never had more fun talking to a stranger nor been more comfortable. I appreciate how well he took care of me. We might have wen come out and help me. Never had more fun talking to a stranger nor been more comfortable. I appreciate how well he took care of me. We might have went through three cars but he was patient and welling to go any length to find what I could afford and loved. Thank you for all the help. More

The service dept. is always friendly, accommodating, and timely with any service needs that we’ve had. Have been very satisfied with our Avalon and Highlander. timely with any service needs that we’ve had. Have been very satisfied with our Avalon and Highlander. More

I took my Tundra in, because I thought it needed new brake pads. Turns out there was something else going on, which they addressed. They could’ve easily just sold me new brakes to make some money, but brake pads. Turns out there was something else going on, which they addressed. They could’ve easily just sold me new brakes to make some money, but they were honest about what the problem was. You don’t see that kind of honesty in service departments Very often these days. Thank you, Franklin Toyota! More

Jessica was great! Even though service took longer than originally expected due to a delayed part, she was very communicative And apologetic the whole time. our daughter is a student at GS with an older ca originally expected due to a delayed part, she was very communicative And apologetic the whole time. our daughter is a student at GS with an older car so it’s good to know we found a trusted place to fix it. More

Not happy .after 2 days of driving truck dealer still hasnt gotten financing done I was told finance was done before I traveled almost 2 hrs to pick up truck. I have had truck for 2 days and dealership s hasnt gotten financing done I was told finance was done before I traveled almost 2 hrs to pick up truck. I have had truck for 2 days and dealership still hasn't gotten finance done . 9 inquiries on my credit. Really. Guys. Not good business. Love the truck though. Bottom line it's rather to be honest and tell the truth upfront ..future customers make sure deal is done before driving away. More

Service was good but I was very disappointed to note how few of y’all were wearing masks during a pandemic . This is disrespectful to the customers few of y’all were wearing masks during a pandemic . This is disrespectful to the customers More

Nothing but good things to say about Franklin Toyota. Andre Weathers is by far the best salesman I’ve ever dealt with. Very professional. This is my second vehicle from him and I will continue to do busi Andre Weathers is by far the best salesman I’ve ever dealt with. Very professional. This is my second vehicle from him and I will continue to do business with him. Thanks Andre always a pleasure doing business from you. More