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Franklin Toyota

Statesboro, GA

4.9
157 Reviews

500 Commerce Dr

Statesboro, GA

30461

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Showing 157 reviews

February 18, 2020

Great Service Franklin Toyota was very helpful in helping me find my new car. From the pre-buying process to the final sale everyone I dealt with was very professi More

by edy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Sumner
Feb 18, 2020 -

Franklin Toyota responded

We really appreciate the great review and 5 star- rating, Edy!

February 13, 2020

Ali has been a great addition to your service rep team. She is thorough, responsive, and communicates very well. She represents your dealership very well! More

by Tom
Recommend Dealer
Yes
Employees Worked With
Ali
Feb 13, 2020 -

Franklin Toyota responded

We really appreciate the great review and 5 star- rating, Tom!

February 11, 2020

I had a scheduled manufacturers recommended service appointment and only needed to have an oil change. The service department was fine but now my truck has a rattling noise that wasn’t there before. More

by cprobbins2
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Feb 13, 2020 -

Franklin Toyota responded

Hi, we are concerned to hear about your service experience and would appreciate the opportunity to speak more about this with you over the phone. Please give our Vice President, Lehman Franklin, a call at 912-764-8090. Thank you.

Feb 16, 2020 -

cprobbins2 responded

Update: I received an email from Alli shortly after my original review saying that I could return any time and that they would correct the issue. Luckily I had time the next day and they fixed the problem in a matter of minutes. Thank you Alli for your concern and commitment to customer service and satisfaction.

January 20, 2020

Franklin Toyota has gone above and beyond to help me get my car repaired. Devin has been amazing and has called me back over and over to follow up with information for me. I highly recommend Franklin Toyota More

by cissymsw
Recommend Dealer
Yes
Employees Worked With
Devin
Jan 20, 2020 -

Franklin Toyota responded

We really appreciate the great review and 5 star- rating!

January 10, 2020

The staff is always pleasant to work with. They are always friendly and helpful and answer all of the questions I have concerning my car. More

by Brittany
Recommend Dealer
Yes
Employees Worked With
Andre Weathers
Jan 10, 2020 -

Franklin Toyota responded

We appreciate this great feedback about our staff and 5 star- rating, Brittany!

December 25, 2019

Buying experience Awesome experience. Dean Tayloy my salesperson was great. I was greeted by him just as I stepped out of my car. In less than a hour my done with my p More

by thunt135
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Taylor
Dec 27, 2019 -

Franklin Toyota responded

We really appreciate the great review and 5 star- rating!

December 01, 2019

I received exceptional service from the salesperson, Andrew Watkins, to the financial department. I never felt pressured or coerced. It was a perfect buying experience. More

by clariscy
Recommend Dealer
Yes
Employees Worked With
Andrew Watkins, J. Moore
Dec 02, 2019 -

Franklin Toyota responded

We really appreciate the great review and 5 star- rating, Clariscy!

November 26, 2019

Excellent car buying experience. Andre was my salesman- professional, knowledgeable, great guy. Rusty Thomas handled finance in a honest, straightforward manner. Thank you Franklin Toyota! More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Weathers, Rusty Thomas
Nov 27, 2019 -

Franklin Toyota responded

Thank you for the great review and 5 stars, John!

November 21, 2019

Representative Devin works very hard getting me scheduled and the work done is top notch . He also works to get my vehicles in at the last and is honest about it when he can’t More

by Avenger10
Recommend Dealer
Yes
Employees Worked With
Devin
Nov 21, 2019 -

Franklin Toyota responded

We truly appreciate the 5 star- rating and awesome feedback!

November 21, 2019

Jessica Waters, Theresa, and Lynn in the service department do an excellent job. They are so kind and helpful whenever I am there. I love working with each of them. More

by areich
Recommend Dealer
Yes
Employees Worked With
Jessica Waters, Lynn, and Theresa
Nov 21, 2019 -

Franklin Toyota responded

We really appreciate you sharing this great feedback! Thanks for the 5-star rating!

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