Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Franklin Toyota
Statesboro, GA
157 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 157 reviews
November 05, 2024
I would like to give a shout-out to Franklin Toyota and specifically, Kirsten Smith in Service. My son's 2017 Tacoma was experiencing an issue with something draining his battery and after reviewing, the specifically, Kirsten Smith in Service. My son's 2017 Tacoma was experiencing an issue with something draining his battery and after reviewing, the technician was able to find the issue and fix it. Kirsten kept me in the loop on a regular basis with updates. In addition, there was a recall on the back break light above the back window. Kirsten took the time to order the part and schedule a follow up to have that recall fixed as well. Great service! More
by ddwhitlaw
Employees Worked With
Kirsten Smith
September 18, 2024
I purchased a certified pre owned vehicle in 2022 from Toyota Franklin. This year 2024, I had transmission issues and needed a new transmission. Thank goodness the extended warranty covered the fees. I wa Toyota Franklin. This year 2024, I had transmission issues and needed a new transmission. Thank goodness the extended warranty covered the fees. I want to give a special thank you to Kirsten Smith in the service department. She stayed on top of the process, keeping me informed every day. I have never had to have a vehicle fixed under a warranty and was very apprehensive of the whole process. Kirsten helped me maintain my composer through the process. Randy Fields helped me so much the first day I arrived to drop my vehicle off. He sat with me, answered my questions and talked to certain departments on my behalf to make this experience so much better. Thank you. More
by Christy
Employees Worked With
Kirsten Smith, Randy Fields
June 29, 2024
AJ and Logan and Andrew was the best in assisting me. I got a brand new new 2024 Corolla LE. I am very content and this dealership has impeccable customer service. I appreciate all of ya!!! I got a brand new new 2024 Corolla LE. I am very content and this dealership has impeccable customer service. I appreciate all of ya!!! More
by Pretty Elaine
Employees Worked With
AJ, Logan, Andrew
January 15, 2024
I just purchased my third Toyota from Franklin Toyota and Randy Fields. As always, I was pleased with the purchase and process. Randy isn't pushy and willing to answer all your questions. Go see Randy and Randy Fields. As always, I was pleased with the purchase and process. Randy isn't pushy and willing to answer all your questions. Go see Randy and Franklin Toyota. You won't be disappointed. More
by j_greene72
Employees Worked With
Randy Fields
December 28, 2023
I highly recommend Dirk at Franklin Toyota. He was so nice and went above and beyond to make sure I was happy with my purchase! Even took the time to show me and my daughter how to connect my He was so nice and went above and beyond to make sure I was happy with my purchase! Even took the time to show me and my daughter how to connect my phone to the car and explain other options that my new car has! He made buying a car easy and took the time to explain everything! More
by gilesbrandy82
Employees Worked With
Dirk Graham
February 17, 2022
Me and my fiancé bought a truck from there and a week later the truck started to run hot they replaced the thermostat and it was still running hot they said that it’s normal and I told them that I wanted later the truck started to run hot they replaced the thermostat and it was still running hot they said that it’s normal and I told them that I wanted them to buy the truck back they said they have a no buy back policy will never buy another vehicle from here. The manager was rude and unreasonable. More
by katelynn detwiler
Employees Worked With
Nat
February 06, 2022
Thi dealership is amazing! Nate was very helpful and knowledgeable. Nate made sure I was pre-approved under terms that were acceptable and affordable for me. He was very helpful even after purchasing my knowledgeable. Nate made sure I was pre-approved under terms that were acceptable and affordable for me. He was very helpful even after purchasing my car! At 20 years old he educated me about my credit and helped me leave Franklin with a new 2020 Corolla! I really appreciate Nate and the staff at Franklin! More
by LeeAnna Gaye
Employees Worked With
Nathan
January 18, 2022
This dealership has awesome service after the sale. They are friendly and efficient. I never have to wait long and the shuttle service takes you anywhere while you wait. are friendly and efficient. I never have to wait long and the shuttle service takes you anywhere while you wait. More
by RH94
Employees Worked With
Not sure
January 06, 2022
Courteous salesman, knowledge of available products, provided guidance from start to end, helpful financing experience and overall great experience. provided guidance from start to end, helpful financing experience and overall great experience. More
by paltman
Employees Worked With
Randy Fields and unsure if finance representatives name
