Franklin Ford - Service Center

Bought my first F-150 here at Franklin Ford; returned numerous times over the years for tires, all maintenance, etc. When time to replace with a new truck, I found the one I wanted at another dealer in numerous times over the years for tires, all maintenance, etc. When time to replace with a new truck, I found the one I wanted at another dealer in another town further away. 6 months later I had a problem with right rear window would not roll up so I called Franklin Ford, being closer, to see if they could help me. They said bring it in and we'll look at it and see if we can fix it. Since it was about to rain and I was leaving in 1 day for a trip out west I was in a hurry to at least get the window up; in fact, it the door window motor was running constantly trying to roll down. Got there, they looked at it for about 1 minute and said they weren't going to do anything, didn't have the time. When I said I didn't care about fixing it, just get the window up because of the rain and my trip, they refused and said, in a very rude obnoxious manner, "that you should have taken it where you bought it"; so basically they said "F*xx you, you didn't buy it here". I will NEVER go to Franklin Ford again for any reason NOR will I recommend them to anyone. On another note, I took it to a local small body shop later that day where they stopped what they were working on, took the door panel off, disconnected the window motor and manually got the window up to be fixed at a later date. When they removed the door panel the window motor was too hot to touch; had it been left constantly running, it very likely would have caused further damage, even caught fire. No thanks to Franklin Ford. More

Service department (Lovanda/John) provided outstanding service in getting my 2019 F150 cam phasers replaced in record time. I was kept updated on the status, service tech worked on Saturday to complete t service in getting my 2019 F150 cam phasers replaced in record time. I was kept updated on the status, service tech worked on Saturday to complete the work and recognize my truck needed brake routers turned and gave me a fair price for the work, and I’m planning to return to Franklin Ford for my service work. More

Not happy with how they handled a recall issue. Bought new and had back to dealership twice with no satisfaction then a recall and no parts for months. In repair with no back up for about 6 month Bought new and had back to dealership twice with no satisfaction then a recall and no parts for months. In repair with no back up for about 6 months More

Went to buy/test drive new bronco. Nobody in the dealership knew anything about truck how to remove top move seats nothing .so when I notice the bronco had 8k miles on it and it was fi Nobody in the dealership knew anything about truck how to remove top move seats nothing .so when I notice the bronco had 8k miles on it and it was filthty. So we decided not to buy. 2 weeks earlier I had made a oil change appointment for my 2021 f350 .so I showed up witch I think was a bad move on my side. After so called oil change was done . I drove up the street and checked my oil level .the dipstick was black so that was odd so I went home 3.5 miles from dealership drained oil took video and oil was pitched black my truck has only 17k miles. And I had a check engine light on witch they refused to check because they told me I needed to make a different appointment for that???? Bottom line I would rather drive 100 miles plus then go back to Franklin ford... More

This Service Department is the best! Got immediate attention when we were in need. Friendly staff, smiling staff. Very impressed with them all. Would definitely recommend to anyone. attention when we were in need. Friendly staff, smiling staff. Very impressed with them all. Would definitely recommend to anyone. More

Made a service appointment online, detailing issues with my pre-collision assist and adaptive cruise being unavailable/inoperative, as well as an open recall item, the appointment system notified me of. Whi my pre-collision assist and adaptive cruise being unavailable/inoperative, as well as an open recall item, the appointment system notified me of. While setting it up, it offered me the option to add a "Works" oil change, which, though not quite needed yet, figured was a good price and why not? Printed the appointment info out, outlining all services that was requested. Waited the week or so for the date, got repeated email confirmations during the week, and even sent an email to Sheri (with no reply), per the email confirmation, to try and determine if I would need to rent a car, since my appointment was 3:00pm, and they close at 6pm. Got to dealership at 2:35pm, only to be told that they only had me for an oil change and the computer doesn't make appointments for anything other than oil changes. I explained, I took a day off from work, drove almost an hour to get to them, and even reserved a car, so they could have plenty of time. No use, I left disappointed and upset, because they would have nothing to do with the repairs I needed and had set the appointment up for, other than just the oil change. I will not bother wasting my time getting service at Franklin Ford again. More

We live in our RV, so having our truck running well is of utmost importance. The guys at Franklin Ford rose to the occasion and helped us out in a pinch! Forever grateful! utmost importance. The guys at Franklin Ford rose to the occasion and helped us out in a pinch! Forever grateful! More

Thank you Franklin Ford and Brian Lamb. You guys did an amazing service job on our Edge. We appreciate all of you. Very Satisfied Customer. amazing service job on our Edge. We appreciate all of you. Very Satisfied Customer. More