Franklin Ford

This Service Department is the best! Got immediate attention when we were in need. Friendly staff, smiling staff. Very impressed with them all. Would definitely recommend to anyone. attention when we were in need. Friendly staff, smiling staff. Very impressed with them all. Would definitely recommend to anyone. More

I went into Franklin Ford because I had bought a new car from them in 2017. So I figured that they would at least try to work with me. My first tip-off was they are now known as F-150 Country. Nothing ag from them in 2017. So I figured that they would at least try to work with me. My first tip-off was they are now known as F-150 Country. Nothing against the F-150, it is a great truck. So, I explained to the salesperson that I had a 2013 Ford Focus which started encountering transmission problems and I was interested in trading it in. We talked for about an hour and I finally picked a car and told him to get all the numbers together and I would be back tomorrow to sign the papers. NO, when I called them the next morning, they told me they had sold the car that I was wanting and they didn't even have the courtesy to call me and tell me. So I started calling around and I found a 2018 Ford Focus at Duvall Ford in Clayton, Ga. I bought the car, they gave me almost $4000.00 trade in on my Ford Focus 2013. They told me that one of the mechanics there bought the car and fixed it for under $200.00. It was very obvious that Franklin Ford did NOT want to do business with me. More

Made a service appointment online, detailing issues with my pre-collision assist and adaptive cruise being unavailable/inoperative, as well as an open recall item, the appointment system notified me of. Whi my pre-collision assist and adaptive cruise being unavailable/inoperative, as well as an open recall item, the appointment system notified me of. While setting it up, it offered me the option to add a "Works" oil change, which, though not quite needed yet, figured was a good price and why not? Printed the appointment info out, outlining all services that was requested. Waited the week or so for the date, got repeated email confirmations during the week, and even sent an email to Sheri (with no reply), per the email confirmation, to try and determine if I would need to rent a car, since my appointment was 3:00pm, and they close at 6pm. Got to dealership at 2:35pm, only to be told that they only had me for an oil change and the computer doesn't make appointments for anything other than oil changes. I explained, I took a day off from work, drove almost an hour to get to them, and even reserved a car, so they could have plenty of time. No use, I left disappointed and upset, because they would have nothing to do with the repairs I needed and had set the appointment up for, other than just the oil change. I will not bother wasting my time getting service at Franklin Ford again. More

We live in our RV, so having our truck running well is of utmost importance. The guys at Franklin Ford rose to the occasion and helped us out in a pinch! Forever grateful! utmost importance. The guys at Franklin Ford rose to the occasion and helped us out in a pinch! Forever grateful! More

Caleb is a very good salesman and a sales manager Josh was very helpful finding a way to make it all work out it was a good experience we had was very helpful finding a way to make it all work out it was a good experience we had More

Thank you Franklin Ford and Brian Lamb. You guys did an amazing service job on our Edge. We appreciate all of you. Very Satisfied Customer. amazing service job on our Edge. We appreciate all of you. Very Satisfied Customer. More

Great place to get a vehicle I'm so glad I stopped by and talked to Danny Proscia about a truck.He put me at ease and found the right one for me.He and the rest of the team made i I'm so glad I stopped by and talked to Danny Proscia about a truck.He put me at ease and found the right one for me.He and the rest of the team made it an awesome experience and I went home with the truck I wanted but didn't think I could afford.I would recommend them to anyone looking for a vehicle. More

Beware the fine print at this dealership! What they don’t tell you about their Lifetime Powertrain Warranty Recently we shopped for a late model SUV at this dealership. Franklin Ford displa What they don’t tell you about their Lifetime Powertrain Warranty Recently we shopped for a late model SUV at this dealership. Franklin Ford displays large banners by the road touting a “Lifetime Powertrain Warranty” on all their vehicles. They had a good selection of makes and models to try, and the salesman Danny was friendly and helpful during the process of choosing a vehicle. When asked about the details of the warranty, he assured us that it was included on all cars they sold. He referred to a promotional poster in his office listing the systems covered and said paperwork on all the details would be provided later. The cost of the Lifetime Warranty was never shown to us, only the overall selling price of the vehicle. Since the warranty represented additional value, we negotiated a price $1000 above the Carfax list price for the the vehicle, which we believed was fair, and moved forward to complete the sale. Halfway through the signing process we received an unpleasant surprise. The finance manager presented us with a contract that stated in order for the Lifetime Powertrain Warranty to be honored, all scheduled maintenance had to be performed at Franklin Ford, including oil changes, tire rotation, etc. This was unacceptable to us, since we live in Bryson City and have a good relationship with an ASE certified shop closer to home. Had we agreed to this and used our mechanic for even the smallest service their warranty would be void. Obviously this contract is very favorable to the dealer since it forces buyers to use the dealer's service department regardless of price. There was a clause that permitted the buyer to use any certified repair shop if the buyer was located more that 45 miles from the dealership, but we were told we were 38 miles away as the crow flies and they would not make an exception. Given we had included the value of the warranty in the selling price, and that warranty now proved to be worthless to us, we asked for the sale price to be reduced by $1000. Franklin Ford declined, and proposed to sell us another extended warranty plan at additional cost to us. No further option or consideration was offered. At this point we asked for all paperwork back that we had already signed and voided the purchase. All of the employees that had engaged us so enthusiastically earlier in the day refused to even make eye contact with us as we walked out, including our salesman. A few days later we purchased a nearly identical vehicle from a dealer in Asheville. The agreed sales price included a 10 year, 100K warranty that has no restrictions on where regular service can be done. Some buyers might not care about the requirement to use the dealer service department for all maintenance, but we thought it was deceptive for Franklin Ford not to disclose this limitation of their advertised warranty early in the sales process. We can not recommend purchasing from this dealer. More

very rewarding experience Am very happy with the process, the discussion, and the final outcome, Danny was very great to work with, above and beyond, Very fulfilling experienc Am very happy with the process, the discussion, and the final outcome, Danny was very great to work with, above and beyond, Very fulfilling experience !!! More

Excellent service Went in just to look and Mr.Proscia was so helpful and very quick to recommend what I was explaining that I wanted to see in a vehicle, will definitel Went in just to look and Mr.Proscia was so helpful and very quick to recommend what I was explaining that I wanted to see in a vehicle, will definitely be back soon to purchase from him. He knew every question I threw at him and had such a helpful & positive attitude. More