Franklin Ford

I was looking for a rental decided to look on used inventory and found my dream car it was a 2021 Jeep Compass Trailhawk 4x4. It is loaded. With David help I was able to bring it home. I have bought inventory and found my dream car it was a 2021 Jeep Compass Trailhawk 4x4. It is loaded. With David help I was able to bring it home. I have bought from Franklin Ford but it had been years. Ed was also helpful working out the details. More

The salespeople do not LISTEN to what the customer wants. They do not know their products. They show you a car and they have no idea what year it is, is it a four wheel drive, what kind of navigation it has, They do not know their products. They show you a car and they have no idea what year it is, is it a four wheel drive, what kind of navigation it has, how many miles, if it has been in an accident. Plus they must not believe their product is worth selling. They cannot tell you what is good about a car or why it is worth spending more money like great ratings, smooth drive, good gas mileage. The only thing they care about selling you is their warranty plan. I cannot recommend buying from them. They did not do me right and wish i had read these reviews because they ring true from my experience. More

Went to trade my 2021 with another dealership. Found out they sold me a warranty that cost me $4,000! Instead of making payments on my car I was making payments on a xxxx warranty! So I was under Found out they sold me a warranty that cost me $4,000! Instead of making payments on my car I was making payments on a xxxx warranty! So I was under water on my car because that was paid off first. This is a racket and will cost you dearly when you go to trade. Do not deal with this place they will scam you. They tried to tell me I needed $5,000 worth of work and said my car has been in an accident. Also that my warranty had been voided. Took it to another dealer and they said it was just fine. So I ordered a brand new van from them and it came in today. Hence why I found out about the warranty ordeal. Watch out and do not deal with this particular Ford dealer they are shady! More

We were going to buy a vehicle from here, completed all the paper work and on the day we were to purchase it Billy Beil sold it to another party. I advise anyone to go elsewhere. If this is how they treat the paper work and on the day we were to purchase it Billy Beil sold it to another party. I advise anyone to go elsewhere. If this is how they treat potential customers I would hate to see how they treat an actual customer. More

Not happy with how they handled a recall issue. Bought new and had back to dealership twice with no satisfaction then a recall and no parts for months. In repair with no back up for about 6 month Bought new and had back to dealership twice with no satisfaction then a recall and no parts for months. In repair with no back up for about 6 months More

BUYER BEWARE! They will run your credit without giving the pricing on the vehicle you would like to purchase and tell you what your trade in value is. This bad bus They will run your credit without giving the pricing on the vehicle you would like to purchase and tell you what your trade in value is. This bad business practice when dealing with your credit score More

Went to buy/test drive new bronco. Nobody in the dealership knew anything about truck how to remove top move seats nothing .so when I notice the bronco had 8k miles on it and it was fi Nobody in the dealership knew anything about truck how to remove top move seats nothing .so when I notice the bronco had 8k miles on it and it was filthty. So we decided not to buy. 2 weeks earlier I had made a oil change appointment for my 2021 f350 .so I showed up witch I think was a bad move on my side. After so called oil change was done . I drove up the street and checked my oil level .the dipstick was black so that was odd so I went home 3.5 miles from dealership drained oil took video and oil was pitched black my truck has only 17k miles. And I had a check engine light on witch they refused to check because they told me I needed to make a different appointment for that???? Bottom line I would rather drive 100 miles plus then go back to Franklin ford... More

Inquired about putting a deposit down for a vehicle. "Bob the manager" immediately called me chastising me that I was not going to buy the car fast enough. Because who puts down a nonrefundable deposit witho the manager" immediately called me chastising me that I was not going to buy the car fast enough. Because who puts down a nonrefundable deposit without buying a vehicle? More

I was refused the loan so I didn't go to the dealer. I am kind of over being lied to about guaranteed approval for loans just to be let down kind of over being lied to about guaranteed approval for loans just to be let down More