Franklin Chrysler Dodge Jeep Ram - Service Center

Service dept is terrible unless you deal with a manager The first time that I went in for service I was told that it would be a few hours because they were "squeezing" me in and that was ok for me. However, The first time that I went in for service I was told that it would be a few hours because they were "squeezing" me in and that was ok for me. However, after literally 6 hours of waiting, my truck was still not ready and I was told that they were not able to reach my warranty company to get approval and that they would get back to me on it. I did not want to wait any longer so I left. After hearing nothing from them for a month, I decided to call my warranty company myself and see what the hold up was. To my shock, they told me that no one had called them on my behalf at all. I was lied to and wasted a whole day at the dealer for nothing!! I called the manager who passed me off to the service manager who then had me come back in a few weeks later and finally did take care of the problem. I would NOT recommend the service dept there at all unless you deal with the manager. Being lied to and wasting my time led me to find a new truck at another dealer and I am happy I did. The only reason that I gave a 2 star rating is for the service manager who took care of the issue, if it wasn't for him it would've been a zero or 1 star rating. More

Helpful & Kind I cannot express more how helpful the service men were! I am a young college student and they never tried to take advantage of me for more work that n I cannot express more how helpful the service men were! I am a young college student and they never tried to take advantage of me for more work that needed to be done on my vehicle. Got a free oil change and he gave me several things at a discounted price! More

Friendly Quick Service Equals Peace of Mind I have worked with John on and off for the last six years. First with a Jeep Wrangler and now with my Renegade. I purchased both my vehicles from this I have worked with John on and off for the last six years. First with a Jeep Wrangler and now with my Renegade. I purchased both my vehicles from this dealership. I don't expect hand holding but I do expect professionalism and my dealership/customer experience to be delivered as promised. I can honestly say that I received all of the above. John, keep up the good work. When you do a good job, you not only elevate yourself but the company you work for. We rise when we lift others. More

Incredible staff and service! If you’re looking for true sincere help with your vehicle, without a doubt give Franklin CDJR a try. I want to say thank you x100 to Josh Thomas in se If you’re looking for true sincere help with your vehicle, without a doubt give Franklin CDJR a try. I want to say thank you x100 to Josh Thomas in service, Chad in parts, and the transmission tech who’s name I unfortunately can’t remember. Each and every employee went above and beyond my expectations and I wish there was more I could do to help recognize these men besides leave a review. After having called 7 different Jeep dealerships in the Nashville area and two AWFUL experiences with Rockie Williams staff, I would much rather make the drive out to Franklin to deal with the staff here. Everyone is beyond helpful and welcoming. Each of the men I dealt with are truly an asset to this dealership and I can’t express my gratitude enough. More

The service department is horrible. Franklin Ram had misdiagnosed the issue with my vehicle and made unnecessary repairs that cost thousands of dollars. They did not follow the manufac Franklin Ram had misdiagnosed the issue with my vehicle and made unnecessary repairs that cost thousands of dollars. They did not follow the manufacturer's technical service bulletins for the vehicle and just started replacing parts with no understanding of the manufacturer's repair procedure. This fact was confirmed by Ram customer service. I asked the general manager for a refund of the unnecessary repairs and I was denied. This is the problem with the majority of businesses today. No one wants to take responsibility for their mistake. Lesson learned...take your business elsewhere! More

Repair of Jeep Cherokee I appreciated the service department. The repair was handled well and in a timely fashion. The staff was polite. I will not hesitate to bring my SU I appreciated the service department. The repair was handled well and in a timely fashion. The staff was polite. I will not hesitate to bring my SUV back as service is needed. Stephen is great to work with - a real detail person. Who is so consistent in his following his customers satisfaction. Thanks so much. More

Trustworthy Excellence I hate car deealerships, and don’t we all? This one is a unicorn, though, folks. The customer service is second to none both in sales and in service. I hate car deealerships, and don’t we all? This one is a unicorn, though, folks. The customer service is second to none both in sales and in service. They won’t mislead or pressure you to buy and the service department will keep in close and clear communication even if you’ve never bought from them and they won’t try to stick you with anything your vehicle doesn’t need. You can really trust the people at this dealership to do right by you no matter what you need. I’d never buy a truck or have my truck serviced anywhere else. More

Brandy in service is amazing I purchased my jeep in Jacksonville Florida and recently moved to Noshville. It was time for an oil change, and what a pleasant surprise it was to m I purchased my jeep in Jacksonville Florida and recently moved to Noshville. It was time for an oil change, and what a pleasant surprise it was to meet Brandy and service. She is outstanding! I had several things to check on with my new Jeep and she did not hesitate to make sure it was executed to perfection. In fact, when it comes time to trade in for a new Jeep I will not hesitate to use this dealership. Thank you Brandy for your outstanding service. More