Franklin Chrysler Dodge Jeep Ram - Service Center

Very quick and easy oil change! They got me in before my appointment time and put within the hour! Very helpful, professional, & nice staff at this dealership appointment time and put within the hour! Very helpful, professional, & nice staff at this dealership More

Went in for service (oil change and antifreeze swap). Dalton took great care through the entire process. Seth worked out a package deal for the Antifreeze service and the Oil Change package. Parts Dept h Dalton took great care through the entire process. Seth worked out a package deal for the Antifreeze service and the Oil Change package. Parts Dept had the rear view mirror replacement and it was reasonably priced as well. This is the ONLY place I will take my Jeep Wrangler. Great place and great people. More

I dropped my truck off at 8:00 am for an oil change. I was notified by email, text and a phone call when was ready. I had my truck back before noon. Service team was very friendly and professional. It was was notified by email, text and a phone call when was ready. I had my truck back before noon. Service team was very friendly and professional. It was a flawless experience. Jim More

Dealer service is cordial, efficient, and I will return. I purchased my Chrysler in 2017, a 2016 model and could not be more pleased with the comfortable, large, powerful 36 mpg car. I purchased my Chrysler in 2017, a 2016 model and could not be more pleased with the comfortable, large, powerful 36 mpg car. More

This review is specifically regarding the service department at CDJR Franklin.  Due to poor (or, in some instances, none) communication, incompetence, and overall lack of basic customer care, my Jeep department at CDJR Franklin.  Due to poor (or, in some instances, none) communication, incompetence, and overall lack of basic customer care, my Jeep has been into the service department four different times to fix what one would consider a small issue.  Parts were not ordered at all, parts were ordered incorrectly, and communication was initiated by this dealership only after they had my Jeep for longer than initially stated - including, in one instance, overnight.  After filling out a survey halfway through this ordeal, expressing my displeasure, the dealer said they would install all of the correct parts and even detail my car, as a show of appreciation for all of the inconvenience I went through.  Neither of these things were done.  In fact, incredulously, another part on my Jeep was broken in the process of “fixing” the original issue.  The service manager blamed his staff and said he was “cleaning house” to make things better.  He promised that if I brought my Jeep in a final time, they would fix everything, they would detail it, and they would have a loaner for me, ready to go.  They did not detail my Jeep, and they did not have a loaner for me ready to go at my appointment time.  This time there was no employee to blame and it is clearly a direct reflection of the leadership at CDJR Franklin. More

Great Service Department! This is my first experience with the service department. Brandy is really great at her job. The service took less time than it was supposed to take. T This is my first experience with the service department. Brandy is really great at her job. The service took less time than it was supposed to take. They stayed in communications. More

Staff was very helpful, serviced my car even though I didn’t have an appointment. Service was completed in a timely fashion. This 25 word min is silly tho didn’t have an appointment. Service was completed in a timely fashion. This 25 word min is silly tho More

Speedy service was greatly appreciated. Thank you Angel for expedited first service and making a good first impression. Will be back again. Recommend this dealership to others. Thank you for expedited first service and making a good first impression. Will be back again. Recommend this dealership to others. Thank you More

The employees are friendly and cordial but the policy they are governed by needs improvements. Would like to explain to anyone who cares at dealership. they are governed by needs improvements. Would like to explain to anyone who cares at dealership. More

Tracy Was very nice and very helpful! I will definitely be back just because of the great customer service. She was overall wonderful and great. be back just because of the great customer service. She was overall wonderful and great. More