Franklin Chrysler Dodge Jeep Ram - Service Center

Wish there was a score below 1 star! f you live in the Nashville area, save yourself a lot of problems and DO NOT buy or service a vehicle at Franklin Chrysler Dodge Jeep Ram! The absolute worst service I Nashville area, save yourself a lot of problems and DO NOT buy or service a vehicle at Franklin Chrysler Dodge Jeep Ram! The absolute worst service I have ever experienced in over 20 years! I normally do not post things like this, but I feel so compelled to help others not end up dealing with the issues we are. The extreme lack of professionalism, mismanagement, and DAMAGES we have had to deal with because of this dealership is truly mind-blowing. Can you imagine going to pick up your vehicle (after the 5th time they were suppose to fix it and over 2 collective months of it being at the dealership) and there are now *new* major interior and exterior damages that occurred while it was being serviced? Almost every time we have brought in our Jeep, it has incurred damages by this dealership. It also "mysteriously" is missing 3/4 of a tank of gas when we pick it up. It is totally unacceptable. Please heed this warning! I am seriously considering standing on the street outside this dealership with a sign warning others. It's just THAT BAD. I wish someone would have done this for us before we purchased our new Jeep here last year. We love the Jeep, but 150% regret buying from this dealer. More

Don’t be fooled into purchasing warranty’s. I bought my 2020 Dodge Charger in September. The sales team was very nice and professional. I wanted to protect my investment so I purchased warranty’s that woul 2020 Dodge Charger in September. The sales team was very nice and professional. I wanted to protect my investment so I purchased warranty’s that would cover my vehicle from bumper to bumper. It has been mission impossible to get any kind of service to my vehicle other than an oil change. I’m a service member, been in the army 15 years. No one deserves to be treated this way. Back in May I took my vehicle in to have the rims repaired for curb damage. I spoke with Brian Kloosterman who took photos of the damage and assured me it would be repaired in a timely manner. I haven’t heard from him or anyone from the dealership. I’ve called twice and both times I was told a manager would call me back. I’ve sent emails and left the management a voicemail. All to no avail. I give up with this dealership. It’s clear that they only want my business when I’m the one paying. More

Excellent service and workmanship. I’ll be using them for future needs. I particularly appreciate Josh my service manager. Done Done Done Done Done Done future needs. I particularly appreciate Josh my service manager. Done Done Done Done Done Done More

I’m being kind with 3 stars that’s because the advisors are always awesome and understand the frustration. I’m simply not the one to complain but when I feel something is broken and needs to be fixed I hav are always awesome and understand the frustration. I’m simply not the one to complain but when I feel something is broken and needs to be fixed I have to say something. The most aggravating thing about this dealership and maybe it’s other dealers as well. Is that when you make an appointment online for basic maintenance. The wait times are completely ridiculous and you mind as well expect a several hour wait. What is the point of making an appointment it just does not make any sense at all. After doing some research I found out that the advisers are as aggravated as the customers. When you make an appointment online you’re actually make an appointment to see an advisor not what you actually are going there for. I would love to continue to use this dealer if they would get their act together and fix this crap if I make an appointment I expect my appointment to be what I made it for not to speak to the advisor about what I need done. The advisers have been awesome and when I say awesome I mean above and beyond. They understand the frustration and they go above and beyond to make sure that when I’m there for is repaired but that comes with a very lengthy wait time! My last appointment that I made online was for a basic maintenance oil change and air filter and I also had a problem with my windshield wiper fluid not working. I stated this in the appointment details. When I get there they tell me it could be several hours to fix.Again what the xxxx is the point of making an appointment if I have to wait several hours. I’m not rebuilding an engine. Please guys I’ve always been a dedicated dodge fan I want to support you but you got to get your stuff together here. They ended up taking the time to fix the windshield wiper fluid sprayer. But it broke again the same day. But that’s not the point. Now I have to debate on making another appointment to be told that I’m gonna have to wait several hours to get a basic fix completed. And to make it clear the advisor I had on this last appointment and the ones I’ve had in the past are awesome and they understand the frustration so dodge fix this for your people they know it’s broken! More

Recently my wife had issues with her 2019 Jeep Cherokee; The Callaway and the service team were up front that it would be hard to produce the issue. They gave us a loaner and kept ours for 2.5 weeks. They e The Callaway and the service team were up front that it would be hard to produce the issue. They gave us a loaner and kept ours for 2.5 weeks. They ended up replacing the ignition switch. They didn't blow us off and showed care for getting the issue resolved. More

Service department is the best around. Always have a great experience when I come in for routine service. Thanks Seth and Callaway for your help! great experience when I come in for routine service. Thanks Seth and Callaway for your help! More

Had a great experience at Chrysler dodge and Jeep in Franklin Tennessee. Everybody that works there is professional, friendly and respectful when it comes to sales and service. I highly recommend this d Franklin Tennessee. Everybody that works there is professional, friendly and respectful when it comes to sales and service. I highly recommend this dealership to anyone looking to buy or have maintenance done on their vehicle. May The Lord Continue to bless this dealership and everybody that works there. Pastor Brian “Mr.Unbreakable” Warren More

Erin and Gregg did a very good job with oil service as it is not so easy to get to oil filter plus keeping oil off everything else when it is draing is not so easy to get to oil filter plus keeping oil off everything else when it is draing More

Service writer Nicole Wilson was very pleasant, friendly personality, and extremely professional in correcting a rather large discrepancy on my bill for transfer case servicing. personality, and extremely professional in correcting a rather large discrepancy on my bill for transfer case servicing. More