Franklin Chrysler Dodge Jeep Ram - Service Center

I had a tremendous experience with Franklin Jeep , especially my service contact , Jay Watters. I was very pleased from start to finish. especially my service contact , Jay Watters. I was very pleased from start to finish. More

Jay was fantastic in the Service Department and took excellent care of me. He is genuine, sincere, attentive, and customer-focused! excellent care of me. He is genuine, sincere, attentive, and customer-focused! More

Very professional.I was greeted immediately upon my arrival at the service department by Brandon and addressed by my name.Went over the work to be done with a full explanation.The needed required that arrival at the service department by Brandon and addressed by my name.Went over the work to be done with a full explanation.The needed required that I leave the car overnight.Was contacted first thing the next morning that the work was completed and provided a time I wanted to pick it up.Arrived at the agreed upon time ,met by Brandon,went over the invoice of work preformed.Car was washed and filled with gas and off I went totally happy😃😃😃😂! More

Great people, especially Jay in service, but very expensive. Labor and parts much higher than Columbia. expensive. Labor and parts much higher than Columbia. More

Customer service was great! The technician took his time and explained everything and made sure I understood. He was very pleasant and cared about me and explained everything and made sure I understood. He was very pleasant and cared about me More

I recently brought my 2017 Ram Pro Master in for engine analytics. The staff at this location were very attentive, responsive and professional. While all of the staff were great, one service professional analytics. The staff at this location were very attentive, responsive and professional. While all of the staff were great, one service professional stood out. During the process Mike Pollard took the time to communicate with me through each step of the process. His straight forward honest approach truly showed through. This experience with this dealership has won my continued patronage. More

Friendly and efficient staff. Each person from the check in personnel to service advisor was helpful. Dalton took the extra time to explain the work being performed. Vehicle was done within estimated time. in personnel to service advisor was helpful. Dalton took the extra time to explain the work being performed. Vehicle was done within estimated time. More

Ok, So this time was a great experience. We had Mike as our advisor and he was great.He took care of our needs and made sure things were done right, Thanks Mike our advisor and he was great.He took care of our needs and made sure things were done right, Thanks Mike More

Excellent service and communication. Definitely will be back for the following service intervals. All in all took about an hour or less to get the service completed and be on my way. back for the following service intervals. All in all took about an hour or less to get the service completed and be on my way. More