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Franklin Chrysler Dodge Jeep Ram - Service Center
Franklin, TN
111 Reviews
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111 Reviews of Franklin Chrysler Dodge Jeep Ram - Service Center
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August 01, 2018
Appointment Advisers are pointless Looking at their ratings it says a lot when you have nearly as many 1 star reviews as you do 5 ... You guys obviously DON'T CARE but I'm going to rant Looking at their ratings it says a lot when you have nearly as many 1 star reviews as you do 5 ... You guys obviously DON'T CARE but I'm going to rant anyways. READ BELOW. Horrible. Would never refer anyone to this dealership for servicing and based on the service department I would never refer anyone for purchasing either! *******STEER CLEAR, THE ROBBERS ARE HERE (at Franklin Chrysler Dodge Jeep Ram)******** Long story short... I took my car to a local mechanic and spent $250 on the shifter cable (parts and labor) and everything else checked out just fine. Yet this dealerships servicing department would not allow me to fix my car one item at a time because they claimed it wouldn't get my car running. ______________LONG STORY BELOW_______________ I would like to share my experience so others will have an idea of what to expect when working with Tonia Emmitt and her Supervisor Will .... My vehicles' Shifter Cable came loose. I was not able to shift my vehicle into Park. After diagnosing myself, I came to the conclusion that it was a shifter cable, but couldn't get to it myself so I Had my car towed (courtesy of USAA). It was towed to this here dealership in hopes of receiving the same courtesy and assistance I had back home. Big city Big Problems... The next morning after Tonia finally returned my phone call, bc their service department is always too busy to answer, or just busy period, she gave me an estimate of all the items that needed to be fixed to get my car running. $3200 in maintenance (PARTS AND LABOR) and all I needed was a shifter cable. I attempted to request to speak to a mechanic.... Oh their never available either..... So that never happened. So all in all this representative refused to allow me to fix one item at a time claiming my car would not run if I just fixed the shifter cable. Her "advisement" was that I replace the throttle body, get a transmission servicing, replace the battery, replace the automatic transmission shifter, and the shifter cable .... LORD this all made me nervous. Nervous that they were going to attempt to sabotage my car. The xxxx poor customer service made me weary of leaving my car much longer and communication was pointless because she refused to have anything fixed, one item at a time, because it wouldn't get my car running... According to Tonia.... (Who is not a listed mechanic at this dealership, only an appointment adviser) When I needed to get my car towed from this dealership the lack of communication would not allow that to happen when necessary. It felt like they were holding my car hostage. I called to find out why they were delaying my scheduled towing and it was because they charged me for services that were not requested. I called the supervisor and he said I was being charged for the diagnostic that was completed on my car and when Tonia prints off the receipt ... I was charged 0.00 for the multipoint inspection ..... and charged 142.46 for a service I declined. Long story short... I took it to a local mechanic and spent $250 on the shifter cable and everything else checked out just fine. More
by daniran
Employees Worked With
Tonia Emmitt, Will Daly
July 08, 2018
Poor Service I would give no stars if possible. This is by far the worst service experience ever. I am on my second Jeep and it will be my last. The service depa I would give no stars if possible. This is by far the worst service experience ever. I am on my second Jeep and it will be my last. The service department over commits and under delivers. More
by Erc2733613
Employees Worked With
Brandi
April 06, 2018
GREAT SERVICE EXPERIENCE! THEY HAVE ALWAYS GONE OVER AND BEYOND MY EXPECTATIONS EVERY TIME I HAVE HAD MY JEEP GRAND CHEROKEE IN THEIR SHOP! I WOULD RECOMMEND ALL MY FRIENDS TO THEY HAVE ALWAYS GONE OVER AND BEYOND MY EXPECTATIONS EVERY TIME I HAVE HAD MY JEEP GRAND CHEROKEE IN THEIR SHOP! I WOULD RECOMMEND ALL MY FRIENDS TO FRANKLIN CHRYSLER DODGE JEEP RAM! More
by cargirl
Employees Worked With
TONIA EMMITT
March 25, 2018
Great, respectful service! I've received great customer care every time I've been here. The reps have been good to work with and the shuttle service is very helpful. I've received great customer care every time I've been here. The reps have been good to work with and the shuttle service is very helpful. More
by RN123
Employees Worked With
Michael Longson
March 18, 2018
Honest service I received prompt attention upon entering the service department. Mr. Longson kept me informed of the likely cause and time it would take to fix the I received prompt attention upon entering the service department. Mr. Longson kept me informed of the likely cause and time it would take to fix the electrical problem that prompted the visit. In addition, he told me about the technician's service recommendations and the cost of each elective service. I appreciated the honest assessment of the service needs of my vehicle and the quality of the work performed. More
by Chrysler Van Owner
Employees Worked With
Michael Longson
February 03, 2018
Service Dept. Is bad, and they push maintenance way early I will never use them again. I have a 2016 Dodge Ram 1500 with 32k miles. Very light highway miles, and runs great. A oil change turned i to them reco I will never use them again. I have a 2016 Dodge Ram 1500 with 32k miles. Very light highway miles, and runs great. A oil change turned i to them recommending 3 items way ahead of service schedule. The 3 totalled over $1,500. I will not be back. More
by Michael Chester
Employees Worked With
Dale Crook
January 28, 2018
Tonia got us in, repaired & back on the road in short order! Driving south from Chicago on Jan. 24th., we experienced a check-engine light in our 2017 Chrysler Pacifica. After checking with 2 other dealers, we w Driving south from Chicago on Jan. 24th., we experienced a check-engine light in our 2017 Chrysler Pacifica. After checking with 2 other dealers, we were directed to Franklin Chrysler. We met Tonia Emmitt in Service when we arrived at 9:45 at your busy location. She told us to relax, that she'd get us back on the road quickly. And we were, before noon. We were very impressed with Tonia & the dealership — we recommend it to anyone driving a Chrysler product who might have car trouble in that area of Tennessee. Dave & Penny Miller More
by Dave Miller.44
Employees Worked With
Tonia - in Service
December 27, 2017
Great Overall Experience I have had wonderful service from this dealer. Overall, I have been very pleased and would highly recommend them for your service needs. Great work I have had wonderful service from this dealer. Overall, I have been very pleased and would highly recommend them for your service needs. Great work with a smile. Great shuttle service too! More
by JeffCarBuyer
Employees Worked With
Jeff Minors , Will Daly , Michael Pollard, John Barker
November 18, 2017
Fast and efficient service! Showed up at my appointment time was checked right in, taken to a nice and clean waiting area. Service was fast, everything done was explained and I d Showed up at my appointment time was checked right in, taken to a nice and clean waiting area. Service was fast, everything done was explained and I didn’t have to spend half my day off at the dealership. More
by Chris
Employees Worked With
Service person not listed
September 28, 2017
Exceptional Service My service advisor Noi provided excellent service. Check in was smooth, repairs were explained in detail and all my questions were answered and upda My service advisor Noi provided excellent service. Check in was smooth, repairs were explained in detail and all my questions were answered and updates provided until repairs were completed. He was very professional and courteous. More
by Chuck
Employees Worked With
Noi
