Franklin Chrysler Dodge Jeep Ram

This is the second car I have bought from this dealership in < 3 years. The service department is excellent - early trip in on Saturday morning and you're in + out very timely fashion. Always helpful with qu in < 3 years. The service department is excellent - early trip in on Saturday morning and you're in + out very timely fashion. Always helpful with questions. Would return there for another purchase, and recommend them highly. The internet service with Steve Parker is easy and helpful - try it out for inquiries! More

I was very impressed with Susan Towery. She is a very dedicated and knowledgable sales associate. She is truly as asset to the dealership. She made the experience of purchasing a van a pleasant one. No dedicated and knowledgable sales associate. She is truly as asset to the dealership. She made the experience of purchasing a van a pleasant one. No pressure and made us feel at ease. I would highly recommend her to any of my friends who are looking to purchase a new vehicle at this dealership. Susan takes pride in her work and goes that extra mile to satisfy her customers. I would give Susan 5 stars for her overall job performance. And a round of applause for making the purchase of the Town & Country Van an awesome experience. More

Each time I walked into the dealership, I was greeted by helpful, friendly and knowledgeable personnel. My salesperson worked to get me the exact vehicle I was looking for and even though it was not in the helpful, friendly and knowledgeable personnel. My salesperson worked to get me the exact vehicle I was looking for and even though it was not in the area, had it delivered within 3 days. Working with finance was also an extremely simple process. Although I had already obtained outside financing, I was able to be approved for better rates/terms at the dealership. It has been several years since I had purchased a new vehicle, and I had always dreaded the process. Everyone at the dealership put me at ease and made the experience as simple as it could be. I LOVE my new Wrangler!! More

I drove ten hours to buy my car from Chrysler Dodge Jeep Ram of Franklin! I searched the internet for a used Mini Convertible and found the one I wanted there (a 2010 in horizon blue metallic with brown lea Ram of Franklin! I searched the internet for a used Mini Convertible and found the one I wanted there (a 2010 in horizon blue metallic with brown leather seats, less than 18,000 miles, and in excellent condition.) I contacted them via the internet and received prompt and friendly service. We worked out the general price and the probable trade-in value of my current vehicle over the phone, and then I drove down. When I arrived (near closing time on a rainy night) I found everyone to be welcoming and helpful. Each person, from the trade-in estimator, to the sales agent, to the loan processor, to the manager were professional, sincere and forthright. I felt like a got a great price for a superb vehicle and for my trade-in. It could not have gone better. The entire process went smoothly and all the folks were very pleasant to deal with. I wholeheartedly recommend buying a car from these people, and would drive ten hours in the rain again to do so. (And, I love my new car -- it is perfect!!!!!) More

This is my first trip to this dealership. Overall great experience. They are not pushy and don't try to sell you something you don't want. I had to work harder for more on my trade but in the end it was wo experience. They are not pushy and don't try to sell you something you don't want. I had to work harder for more on my trade but in the end it was worth it. It was a good customer experience overall. More

We have purchased three vehicles from this dealership and have always had a pleasant experience during the purchase and with all service matters needed. Thanks so much!!! have always had a pleasant experience during the purchase and with all service matters needed. Thanks so much!!! More

Overall experience was good. All Personnel were friendly and helpful. Deal was fairly good. Auto has been good so far. Finding the desired vehicle was great since it required a search of other dealers. and helpful. Deal was fairly good. Auto has been good so far. Finding the desired vehicle was great since it required a search of other dealers. More

OVERALL GREAT EXPERIENCE, GREAT PRICING....GREAT NEGOTIATION...GREAT PEOPLE Tried to negotiate with a local dealership with bad results....drove to Franklin..(Thankfully)...got a great Jeep at a g NEGOTIATION...GREAT PEOPLE Tried to negotiate with a local dealership with bad results....drove to Franklin..(Thankfully)...got a great Jeep at a great price. More

The entire staff was very friendly & helpful answering all our questions and concerns. Also very patient with us making our decision with no pressure!! We test drove several cars! answering all our questions and concerns. Also very patient with us making our decision with no pressure!! We test drove several cars! More