Franklin Chrysler Dodge Jeep Ram

My wife and I stopped by and looked at a vehicle late on a Saturday evening. Despite it being close to closing time Hallie Edward (our sales person) took her time and went over everything with us without ru a Saturday evening. Despite it being close to closing time Hallie Edward (our sales person) took her time and went over everything with us without rushing and made us feel very comfortable with our purchase. We had looked at several other dealers and private sellers and the vehicle we bought at this dealership was by far the best deal out there. We bought a used Acura MDX and it looked and ran like it was brand new. We were completely comfortable with our purchase and enjoyed the whole overall experience thanks to Halli. John Lennon (yes that's his real name) in financing was a pleasure to work with as well. We never felt pressured and they were very honest about suggesting what they thought we did or did not need. We would definitely return in the future for another purchase. More

This dealership was great to work with & Halli was simply amazing! After knowing what car I wanted, she contacted me when the perfect car came in. I even received a more-than-fair price (higher than e simply amazing! After knowing what car I wanted, she contacted me when the perfect car came in. I even received a more-than-fair price (higher than expected) for my trade-in to make the deal even better. Halli is precious & was wonderful to work with, very informed & eager to help meet my needs. I couldn't have asked for more. I grew up in "MoTown" distrusting used car salesman. I have purchased both new & used cars here in town from other dealerships who never earned my trust & didn't serve me well. (Mr. "Don't You Leave 'Til You See Me's" TV commercials still make me cringe!) This experience could not have been more positive. There are people still doing an honest days work in this industry & this time I found them! Halli--thank you for all your hard work in finding my dream car!! I love it. More

First things first, if you read no further than this sentence then know that you are dealing with a top notch, straight-forward dealership. Everyone (including myself) has preconceived notions about wh sentence then know that you are dealing with a top notch, straight-forward dealership. Everyone (including myself) has preconceived notions about what buying a car off a lot - new or used - is actually like. We imagine high pressure sales people, gimmicks, add-ons and duplicity. I encountered none of this at Jeep of Franklin. I originally visited their lot because I was interested in a lease promotion that was being offered by Jeep. I test drove one of their vehicles out of an impressive inventory of Jeeps and immediately found the vehicle I was interested in. As with all lease promotions, the advertised price was for the absolute base-model and the model that I test drove was a step above. Naturally, this increased the price but when I explained the importance of meeting my pre-determined price point I was able to walk with the better equipped vehicle for the price point I had originally set. Naturally, this involved some back and forth but I was impressed that Ted Jones, the sales consultant, was patient rather than dismissive and that the sales manager, Jeff, even called me during off hours to discuss. In the end, I walked out of the dealership - buying, not leasing - a new Jeep that still met my budget. I honestly can't say enough good things about these folks and my experience. I will not only recommend Jeep of Franklin to my friends but I will also likely buy my next vehicle from them now. When/if you read this review keep in mind that I am a 100% authentic buyer. If you doubt the sincerity of this review I will notify Ted that he can use me as a reference. When you get to the dealership feel free to ask Ted for my name and phone number and I will be happy to verify everything that I have posted. I sincerely hope that everyone's experience at Jeep of Franklin is as positive as mine was and now that I have written this review (especially if someone contacts me as a reference) I expect Ted and the rest of the staff to treat everyone as well as they have treated me. Best of luck to everyone. More

Steve was very friendly and gave used car sales men a good name. He found me several cars at my budget and fought hard to get me that price with his upper management. If I were to buy another used car, I good name. He found me several cars at my budget and fought hard to get me that price with his upper management. If I were to buy another used car, I'd ask for him first. More

Didn't plan to buy but it was too easy. Ted walked thru the lot with us and my wife found exactly what we needed. Never had a luxury truck before, my friends really like my Laramie and thought the price w the lot with us and my wife found exactly what we needed. Never had a luxury truck before, my friends really like my Laramie and thought the price was very reasonable. Look forward to trading in my Caravan for one with them. More

I would return to this dealership solely based on our salesperson, David Hardy. He was kind, funny and friendly. He took his time with me and let me test drive several vehicles and never pressured me i salesperson, David Hardy. He was kind, funny and friendly. He took his time with me and let me test drive several vehicles and never pressured me into buying any of them. I'd been to several dealerships looking for a vehicle and was not at all satisfied with the salespeople. David made my car shopping experience very nice and pleasant. It was hands-down the best car shopping experience I've ever had! I would definitely return to Chrysler Dodge Jeep Ram of Franklin in the future! I love my jeep! More

The most pleasant experience I have ever had in purchasing a vehicle. Through their website we knew that they had a LARGE inventory of the vehicle we were interested in,Dodge Grand Caravan 2012. Ou purchasing a vehicle. Through their website we knew that they had a LARGE inventory of the vehicle we were interested in,Dodge Grand Caravan 2012. Our sales rep,Ted Jones,was attentive and friendly(not pushy).They had the vehicle we wanted and a GREAT price.Ted was very thorough in pointing out the features of the van.Thanks Ted!! Chris Jenson was our finance guy and was very friendly and walked us through our options on financing and warranties(again not pushy)We were very satisfied with our outcome.Thanks Chris! More

David Vandiver was ready with answers to my questions, showed me the car I was interested in, did the paper work and detail . He even sent another saleman home with me to bring in a second car for trade. showed me the car I was interested in, did the paper work and detail . He even sent another saleman home with me to bring in a second car for trade. He was very friendly and ready to help me. I give him top rateing. More