Franklin Chrysler Dodge Jeep Ram

I set up an appointment to have a recall inspection performed on my truck 1.5 weeks ago for Saturday morning. My truck was not looked at until 2:30 in the afternoon after making two calls and eventuall performed on my truck 1.5 weeks ago for Saturday morning. My truck was not looked at until 2:30 in the afternoon after making two calls and eventually making the half hour drive to the dealer. The service department was very unorganized and I'm not sure if the work they said they did was actually performed. I was very disappointed with our visit and unfortunately for the dealer, we will not be returning with our business as we look for a new vehicle. More

These guys are crooks... From the bottom to the top if their organization... Bought a 2013 jeep... Against my gut instinct... Have regretted it at every turn... You will regret placing your trust in this their organization... Bought a 2013 jeep... Against my gut instinct... Have regretted it at every turn... You will regret placing your trust in this dealership... Just one example: they promised if I'd purchase the jeep that they would put step bars on it at no charge... I live an hour and 1/2 away from the dealership... I work two jobs... It was 32 days after purchase before I was able to make the time to go sit hours in the dealership to have them installed... Made the call to set up the appointment and they called back and told me they would not honor the agreement because in the small print on the contract it stated that I needed to have the step bars installed within 30 days or they would not have to honor the agreement... Of course they did not tell me this at the time of purchase... If they would have obviously I would have bent over backwards to get there in time... That's just one aspect of how horrible my experience with this dealership has been... I could literally go on and on... I've never been treated more rudely and disrespectfully at a dealership... The sales mgr was shockingly rude to both me and my father... the owner began cursing at me over the phone... And even those who seemed nice in finance in the end where crooks... Do not trust this dealership... You will regret it... They give jeep a bad name.. Sincerely... More

Steve Parker the best salesman I've ever got a car from Steve didn't give on our deal he and the team at cdjr work hard to be sure you leave happy.just call ask for Steve and I can almost promise you from Steve didn't give on our deal he and the team at cdjr work hard to be sure you leave happy.just call ask for Steve and I can almost promise you he going get you riding More

I had a good experience in the purchase of a new car. Tuan is very professional and we e-mailed back and forth until I could come out to the dealership. He seemed to know a lot about the vehicle and was Tuan is very professional and we e-mailed back and forth until I could come out to the dealership. He seemed to know a lot about the vehicle and was most helpful in showing all the features. Overall it was a good experience. I also worked with Jack. Only negative part is that I expected a little more for my trade-in. More

This dealership is scammers. They sold me a SUV that I have been having problems with ever since I drove off the lot. They refuse to help me because I bought the car when a previous owner owned it. Since have been having problems with ever since I drove off the lot. They refuse to help me because I bought the car when a previous owner owned it. Since then there have been 3 more owners. PLEASE........Read all reviews and DON'T DEAL WITH THIS DEALERSHIP or any of the chain dealerships that are associated with them. I don't want you to go through the xxxx I have been going through More

My wife and I were sitting in one of the hallways at this dealership. We made the mistake of sitting in front of the Service Managers office. We overheard him scolding an employee for something. This manager dealership. We made the mistake of sitting in front of the Service Managers office. We overheard him scolding an employee for something. This manager was loud and using all of the 4 letter words he knew in his small vocabulary. The employee told him basically to take the job and shove it since he was not able to do anything correctly. I own 3 Chrysler vehicles and let me tell you never again will one of these go here to be serviced. If I was that employee I would have punched that foul mouthed manager in his face. This guy is a disgrace to Chrysler. More

First off let me say we have never ever met a better salesman than Andy Biddle!!! He is the absolute BEST! Don't try working with anyone but him! The dealership is under new management, and the new owne salesman than Andy Biddle!!! He is the absolute BEST! Don't try working with anyone but him! The dealership is under new management, and the new owner and GM is very kind, nice, and fair. We had an issue with the we Sales Manager that runs all the numbers, and both Andy and the owner did an excellent job of correcting his mistake and making it right. We got a great trade in value and a great new truck! I'll stress AGAIN... ONLY work with Andy Biddle he's the nicest guy and not just your typical car salesman! More

I have bought many cars in my life and it is easy to say this has been the easiest, most pleasent buying experience. From my sales consultant, Tuan Nguyen's knowledgeable and honest personality to selectio this has been the easiest, most pleasent buying experience. From my sales consultant, Tuan Nguyen's knowledgeable and honest personality to selection and quality of the dealership, evrything was first class. Matt, the general manager, was straight forward with the price and did everything in his power to make the deal work. Thanks guys for my Jeep Wrangeler Unlimited, I will buy from you again! More

Just purchased a vehicle from them this week & although the process was a few of hours [most deals are that or longer if you’re willing to do it] we got a deal that we were happy with & I know the although the process was a few of hours [most deals are that or longer if you’re willing to do it] we got a deal that we were happy with & I know the dealership still made money on. We worked with Steve Parker regarding the vehicle we wanted & purchased. His laid back, informative, non aggressive approach to sales is a welcomed trait that some salesman do not have, and was a factor in deciding to work with him & the dealership. He was very responsive via phone & email. The finance team was helpful, worked with us to get the deal we wanted & not just the deal they wanted to give us. I understand that everyone has different experiences with sale people, finance people, & auto dealerships, but for us we can’t complain. I will add updates on the future service I receive regarding car detailing, oil changes, etc…as I suspect it will be like the good service we received during the sales process. I would recommend my friends & others to go see Steve Parker @ Chrysler Dodge Jeep Ram of Franklin. M 615.794.500 x3035 | C 615.879.9384 | sparker@cdjrfranklin.com Thanks. More