Franklin Chrysler Dodge Jeep Ram

Misrespresentation I purchased what was presented as a 2012 Jeep Grand Cherokee Overland Summit April 2014. About a week after purchasing the vehicle I discovered that t I purchased what was presented as a 2012 Jeep Grand Cherokee Overland Summit April 2014. About a week after purchasing the vehicle I discovered that the vehicle did not include the additional Summit package. Without the Summit package the vehicle is worth thousands less than expected. The dealership offered no resolution so I've contacted Jeep, the BBB and a lawyer. In the process of explaining the situation to Jeep we found that the dealership did not follow through with the certification process to extend the warranty after I paid an additional $375 dollars to have that added. I am still in the process of trying to find resolution in this matter and considering the dealerships quick dismissal and lack of ownership or willingness to resolve these problems I would highly recommend taking your business elsewhere. More

Financing and post sale was terrible. When the deal was done with our salesman Steve (very good guy). We went Into the Finance guys office the guy was an ex wrestler and tried to intimidate me by 1st addin done with our salesman Steve (very good guy). We went Into the Finance guys office the guy was an ex wrestler and tried to intimidate me by 1st adding several items to the sale like a paint protection plan and an extended warranty I kept telling him I did not want it but he kept on and on and even told me that I had no choice. The paint protection had already been put on all. To make a long story I had to threaten to leave before they would move on past the extended warranty. As part of the deal I asked to have the hard tops swapped ( red for black) and remote start added. I went in to get the top changed and I felt like I had the plague Sales did not speak or even acknowledge I was there. I had to go back a few days later to get the remote start installed was told it would only take 2 hours 5.5 hours later I left. It has now been almost 2 weeks and I got a call from my credit union stating that the had not received my payoff so I called left a message 5 hrs later still no call back. Avoid this dealership at all costs. More

Sales guy was great still is a great guy. But i got a call and they came back and hammered me on my payment. The original was 280 (of course this wasn't final until banks approved.) Then after I had the call and they came back and hammered me on my payment. The original was 280 (of course this wasn't final until banks approved.) Then after I had the car for the weekend they call me in to sign some papers. turns out they couldn't get a bank to finance so they were going to finance it through chrysler at 316 or something a month. they came down to 308/month. but still. Now I made a terrible choice which i am realizing a day later. but when i'm 25 miles and almost an hour away from home and deciding well. am i gonna sit here and not have a car or just buy this car and take the raise/month i chose poorly. that was the first and last car i will buy from them. More

We were shopping for a new vehicle for my wife and the We were shopping for a new vehicle for my wife and the Fiat 500C was on our list of cars to test drive. Within a few minutes my wife was test drivi We were shopping for a new vehicle for my wife and the Fiat 500C was on our list of cars to test drive. Within a few minutes my wife was test driving a 500C in the color and with the features she wanted. Brittany did an exceptional job of instructing operation of the car as well as providing a calm and very pleasurable experience. My wife was smiling ear to ear by the end of the test drive and continued to smile all the way home with her new Fiat. Brittany and the rest of the staff at Franklin Chrysler Dodge Jeep Ram Fiat even made the purchasing process enjoyable. I highly recommend this dealership and especially the folks at the Fiat group. More

I ordered a new Jeep Wrangler and Denise Daly and her sales manager Shane Dotson agreed to sell it to me at invoice. When the vehicle came in, they charged me invoice plus $600, and then they tacked on sales manager Shane Dotson agreed to sell it to me at invoice. When the vehicle came in, they charged me invoice plus $600, and then they tacked on a processing fee of $598. Additionally, they advertise a really low price on AutoTrader, but unless you qualify for all the incentives, you don't get that price. I would run from this dealership as I was treated poorly. I did not find out that I had been taken until I went home and looked up the invoice on Kelly Blue Book. Then they did not want to speak to me. More

STAY AWAY! These snakes will change the agreed on price at finance contract! You will not realize it until you are at the DMV & they show you the bill of sale. at finance contract! You will not realize it until you are at the DMV & they show you the bill of sale. More

Good luck getting this dealership to call you back after you sign the paperwork. I've called 5 times over the past week and can't get them to call me back. They were supposed to relocate a car for me that w you sign the paperwork. I've called 5 times over the past week and can't get them to call me back. They were supposed to relocate a car for me that was 40 miles away, I ended up with a completely different car that lacked several features the car I wanted had (tow package, traffic for the navigation). I realized this the following day and can't get them to call me back. They will screw you if you get the chance! Go somewhere else if you can and avoid this frustration. More

We drove 4 hours to go look at a jeep we found on their website. The sticker on the windshield, and all the ads claimed this vehicle included the soft top as well as the hard top that was on it. We were re website. The sticker on the windshield, and all the ads claimed this vehicle included the soft top as well as the hard top that was on it. We were ready to buy and asked where the soft top was. They "claimed" it was a mistake, a "faux pas" there was no top. Ok, soo....we still want the jeep, how much will you come down since you claimed there was a top, but now there isn't.......get this.......NOTHING! Price if full asking price, only without the top they said came with it...jerks. No one ever expects to pay full price asking price for a vehicle, especially when something they claimed came with it did NOT. Can anyone say BAIT AND SWITCH????? More

First off, I can say I have never been treated with such disrespect while shopping for a vehicle before than with your dealership. Jarred, the internet sales manager (I guess that's what he calls himself), disrespect while shopping for a vehicle before than with your dealership. Jarred, the internet sales manager (I guess that's what he calls himself), has gone overboard with comments, text messages, and remarks. And yes...I have the texts to prove it. Seriously I can give you his cell number, take screen shots, and send all of them to you. When I called to show interest in a vehicle and obtain more information, it turned into an outright barrage of snide remarks, personal attacks, and down right absurdity. Some even telling me that...get this...your dealership wasn't interested in selling me a vehicle, I didn't have enough money to buy a vehicle, and that I "was fired!" Yes...a car lot that said they didn't want to sell me a vehicle. What the %#$@?....Who says that?!?! First off, I own a 2013 Harley Davidson Street Glide, a 2014 BMW X1, and a 2012 Nissan Xterra. Pretty sure I'd have to have money (and I do) in order to buy those vehicles. Secondly, I'm in the financial services industry, make PLENTY OF MONEY, and am in sales. He should learn to listen more than he speaks. That's why God gave you two ears and one mouth. In fact, I'm not even sure why a "reputable" company like you claim to be would even want this guy as part of your team. I had originally shown interest in a truck, but he never took time to listen to what I actually needed. I welcome any call from management, ownership, etc. to allow me a chance to show you the text messages I received from him (and I'll give you a copy of my W-2, just to show you...Jarred...my income). He is the epitome of what a "used car salesman" embodies. Pushy, arrogant, and down right disrespectful. I urge anyone looking to do business with these people to pass on, go find a place that will treat you the way you want to be treated, and feel good about buying your car/truck/SUV. The way your people act, it feels like you're doing me a favor by selling me an overpriced vehicle, not the other way around. Last time I checked, you're in the business of sales. You need my business to survive. And at this rate, and with this type of staff on hand, I'd hardly say you're moving in the right direction. More

My history with this dealership has not been pleasant. I got jacked around getting scratches fixed properly that were noted on delivery. I had to return more than once to receive my Mopar 11 owners’ kit. I got jacked around getting scratches fixed properly that were noted on delivery. I had to return more than once to receive my Mopar 11 owners’ kit. I have had my car returned after an oil change with oil spilled on the engine cover. More times than not I experience difficulty getting through on your phone system. And this latest incident with a simple leaky oil filter was the final straw. I will not return nor recommend this dealership to anyone. At some point I plan on upgrading to an SRT vehicle, trust me it will not be with your dealership. More