Franklin Chrysler Dodge Jeep Ram

Great Overall Experience I have had wonderful service from this dealer. Overall, I have been very pleased and would highly recommend them for your service needs. Great work I have had wonderful service from this dealer. Overall, I have been very pleased and would highly recommend them for your service needs. Great work with a smile. Great shuttle service too! More

UNREAL ---- BEWARE I never write reviews, ever. I just figure it won't matter. I hope this one does. I'll be completely honest about my situation. i had a second tear I never write reviews, ever. I just figure it won't matter. I hope this one does. I'll be completely honest about my situation. i had a second tear credit score, had just totaled my 7 month old Rav4. 2 weeks after that i replaced it with a Rav4 adventure. I bought it from cool springs toyota, like i had my 4 previous cars. being in a crash that totals your car leaves you desperate, and vulnerable. I went and bought the same car that saved my life.... not a bad choice, except for the fact that my wife and I have decided we need something bigger to tow a trailer. Now, all of this,.... My fault ! To make a long story short, toyota sent me to their sister store (dodge - Jeep), just down the road that is owned by the same man, George Girjel, who was actually the one who asked the finance manager MICHAEL SLATE, to do his best to take care of us. excited, because I've always secretly wanted a dodge ram 1500, i went. I was met there by Michael, and a salesman. they ran the numbers, came back way to high. i guess my score had changed in a week and i went from below 5%, to over 9% interest rate. Obviously, thats a high payment. One, i was unwilling to pay. they came back again, literally 28 dollars a month from our goal payment. that might not sound like much, but in this situation, it was. so, i walked away. the next day i was texted by Michael asking if we could speak via text, i said yes. what started out as him saying, if you change your mind, let me know. to, just give me the 28.00 and come pick up your dodge ram. I was hurt, and insulted. He apologized, promised to first thing in the morning work on the bank to get our desired payment. after multiple attempts to text, and even call..... no response. now, short of a family emergency, he could at least have someone, anyone call me, text me and give me a heads up. another wasted day feeling belittled, unimportant, and disregarded. i get that my situation was and is a challenge, and if you aren't up for it, just say so... ill move on. but DO NOT lie to me, treat me like a second class citizen and ignore me. BEWARE you guys..... enter at your own risk! More

Amazing customer service! When I first started looking for a car, I told myself I would not go to a dealership. It was my first time buying a car on my own and a dealership int When I first started looking for a car, I told myself I would not go to a dealership. It was my first time buying a car on my own and a dealership intimidated me a little bit. However, after looking for a vehicle for a couple of weeks, Jordan Williams, reached out and said that he could help me find exactly what I needed. So I told him what I was looking for and within a day he had found the perfect vehicle for me. I came down he let me test drive it, discussed all the features, and the available Financial assistant options. Within an hour I felt confident with what I was buying and who I was buying it from. Jordan has a way of making everything make sense and making you feel comfortable with what you are about to do. I have now been recommending people to see Jordan for over a year and will continue to send people to Jordan. Not only did they help me find the perfect car but all my maintenance has been simple and easy and they have been able to answer any question or concern that I have had . Excellent customer service and after a year-and-a-half, I am still 100% pleased with my purchase. Thanks, Jordan! More

"The Dealership that comes through" Jordan Williams was an incredible salesman and a real asset to this Dealership. I asked him to get a specific vehicle with the right options and color Jordan Williams was an incredible salesman and a real asset to this Dealership. I asked him to get a specific vehicle with the right options and color and Boom! The next day he located it for me and the day after it was sitting in the lot waiting for me. This was a great experience and he got me the lowest possible price for my budget with the utmost honesty. This is definitely a Dealership you have to go to if you want to be treated right with no gimmicks. More

Great buying experience. Brooks Hooper was a great seller, the whole car buying experience today was the fastest and most friendly customer service. Thank you so much. We are Brooks Hooper was a great seller, the whole car buying experience today was the fastest and most friendly customer service. Thank you so much. We are very happy with our purchase!!!!! More

Fast and efficient service! Showed up at my appointment time was checked right in, taken to a nice and clean waiting area. Service was fast, everything done was explained and I d Showed up at my appointment time was checked right in, taken to a nice and clean waiting area. Service was fast, everything done was explained and I didn’t have to spend half my day off at the dealership. More

Very helpful and easy to work with We bought a used 2016 Dodge 3500 and both Ryan And Mike were great to work with, very knowledgeable about the vehicle he sold us and willing to answer We bought a used 2016 Dodge 3500 and both Ryan And Mike were great to work with, very knowledgeable about the vehicle he sold us and willing to answer any questions we had. More

New Jeep Renegade I contacted Ethan Borras with an inquiry on an new Jeep Renegade for my husband. We were cash buyers, so I had a specific amount I was willing to spen I contacted Ethan Borras with an inquiry on an new Jeep Renegade for my husband. We were cash buyers, so I had a specific amount I was willing to spend and not a penny over. It took almost a week, but Ethan managed to get it done. My husband has a crazy work schedule,and he even went so far as to drive the vehicle to our house so my husband could test drive it. When we got the numbers worked out, my husband had to work 14 hours that day so I went to the dealer to sign papers and trade our vehicle. Ethan brought the final papers to my husband to sign on Sunday! I know I was a pain to deal with, but in the end Ethan got done what I needed to be done, and they earned a customer for life. I have a jeep as well, and this will be my 1st choice for a dealer when it comes time to get a new one. More

Professional and accommodating Excellent verbal skills. We felt completely comfortable throughout the sales cycle. NO PRESSURE! Very professional and pleasant. Sales process was se Excellent verbal skills. We felt completely comfortable throughout the sales cycle. NO PRESSURE! Very professional and pleasant. Sales process was seamless and easy. We enjoyed our experience with Brian Harris. More