Franklin Chevrolet Cadillac Buick GMC

My truck buying experience I had searched online and looked at dozens of trucks and found what I was looking for on the Franklin website. Upon visiting the dealership I was gree I had searched online and looked at dozens of trucks and found what I was looking for on the Franklin website. Upon visiting the dealership I was greeted by Kelly. He was courteous, professional and very respectful of my time. I told him I wanted the best price the first time as I did not want to haggle. At other dealers I had bad experiences with high pressure salespeople but this time it was great. I got the truck I was looking for at a great price and had a very positive experience. More

My trax I wanted a trax Shane Harkins was so very nice and helpful. He went above and beyond to get me in my car with good payments.. I love my Trax and Frank I wanted a trax Shane Harkins was so very nice and helpful. He went above and beyond to get me in my car with good payments.. I love my Trax and Franklin Chev.... More

EXCELLENT SALEMAN! HASSLE-FREE PURCHASE Shayne made my vehicle purchase a pleasure. I've always been skeptical when it comes to buying a car, but I know who I will be seeing for any of my fu Shayne made my vehicle purchase a pleasure. I've always been skeptical when it comes to buying a car, but I know who I will be seeing for any of my future purchases. Shayne gave me piece of mind doing business here and changed my perspective of buying a car. I highly recommend him to my friends and family. I wanted to thank him and Franklin Chevrolet for their excellence customer service. More

A great salesman and great dealership Came to Franklins and from the minute I walked in I was taken care of. Shane Harkin made me feel welcome and told me what he could do for me and made Came to Franklins and from the minute I walked in I was taken care of. Shane Harkin made me feel welcome and told me what he could do for me and made it happen. There was no ans, ifs,or buts. He made sure I was aware of everything from beginning to end. He gave me a detailed description of the vehicle I wanted and when the sale was through he was not. He continued showing me how things worked in my new vehicle. He was very patient. Also, while waiting for the paperwork another salesman stopped by and talked to us and he advised that they are a team at this dealership and if we needed anything in the future and could not get in touch with Shane they would assist in trying to make contact with him and if we could not talk to him anyone else there would be glad to asist us. Over all amazing car buying experience and an awesome sales guy. Thanks Shane for everything!! More

Excellent I came in looking to trade my two door Kia for a manual SUV. Shayne was very helpful with great customer service. You could tell he was experienced an I came in looking to trade my two door Kia for a manual SUV. Shayne was very helpful with great customer service. You could tell he was experienced and took his job seriously. He had me in my Jeep and on the road in no time! I will continue to go to Shayne with all of my vehicle needs! Thanks for your help! More

excellent service from beginning to end. .. From start Mrs. Minnie listens to what I need and wants in a vehicle and tries to make it sure it happens. She is very kind and does her best From start Mrs. Minnie listens to what I need and wants in a vehicle and tries to make it sure it happens. She is very kind and does her best to get the payment I need and I am able now to get insurance at franklin cheverolet now....I have gotten my last two vehicles with mrs. Minnie assistance and referred 3 family members... More

Wouldn't honor advertised price. Called twice to confirm the auto trader price was correct. Drove an hour and a half to trade in my truck for the advertised truck. They insisted on kn Called twice to confirm the auto trader price was correct. Drove an hour and a half to trade in my truck for the advertised truck. They insisted on knowing how much equity I had on my truck before appraisal, then proceeded to offer me exactly that amount (8k under kbb trade in value) and then asked 6k higher than advertised for the new truck. I went in thinking I would add 4-5k to my loan amount based on an appraisal from another dealership the day before and their advertised price. Their initial offer would have added 20k to my loan amount and bumped the interest rate. They blamed autotrader for advertising the wrong price on 2 identical trucks and couldn't explain the discrepancy. The salesmen were VERY friendly and nice; however, the 15k discrepancy was insulting and a waste of my time. More

Gaggle xxxx This situation I'm currently in is ridiculous. First off, when I went into the dealership end of July, I came in already preapproved from my bank. Sal This situation I'm currently in is ridiculous. First off, when I went into the dealership end of July, I came in already preapproved from my bank. Sales rep handed me a credit app, I said I'm already financed and I don't want my credit ran, he said they have to have it on record they won't run it.. 4 hrs later what do you know "I need a co-signer.. etc." dealt with that and reminded him again about how he didn't listen to what I made very clear... Was on speaker phone with bank while at dealership, handled everything on my end for my trade in vehicle and paper work for my new truck. Waited 2 1/2 months and still no truck payment populated. I called bank they said that the loan expired because the dealership never sent a request for funds. So I then applied for the same loan again, but hey couldn't honor it cause of the dealership dropping the ball, so now the dealership won't contact me back ( the GM, nor Brett Harkins). So today gonna go drop off the truck. More

DO NOT GO TO FRANKLIN CHEVROLET IN STATESBORO Friday, March 25, I went to Franklin Chevrolet in Statesboro to have some minor cosmetic touch ups done on my 2015 Impala, which I recently purchased Friday, March 25, I went to Franklin Chevrolet in Statesboro to have some minor cosmetic touch ups done on my 2015 Impala, which I recently purchased from them. While I was at the dealership, a finance manager, Chris, stopped me to say he had some things he needed to go over with me. Chris went on to say that I owed Franklin Chevrolet $1000 as a down payment. I was confused by this seeing as I had bought my car almost a month ago and my paperwork had been processed that day with an agreement of no money down as well as Franklin Chevrolet telling me that I had been approved by a lender the day of my purchase. Not having $1000 just lying around to give to them, I said I didn’t know what they wanted me to do. It almost came down to them just taking the car back even though they approved and processed my paper work for the initial agreement the day I came and bought the car. They said they didn’t have any more options for me other than I had to pay the $1000. We asked Chris why we weren’t notified about the charge earlier, since I had bought the car almost a month ago, and he said it was because of a loss in the family, but I have to believe that Chris isn’t the only finance manager available at the dealership and that they just let my account slip between the cracks. If a recent car buyer needs to be notified of a change with their bank or paperwork, they should be notified in a timely manner, and not just in passing on a Friday evening. This was my first car buying experience; needless to say I was a little timid to finance but trusted what Chris had told me when I had initially financed that day. After going through a whirlwind of emotions Friday afternoon I can honestly say I will never do business with Franklin Chevrolet of Statesboro ever again. They were shady, and uncaring of my particular situation. They also did not want to take responsibility for their mistake and wanted to make it my fault. If I had known that a down payment was required, I would have been happy to take care of it the day I bought the car. Don’t do business with Franklin Chevrolet. They take advantage of their customers, they don’t take responsibility for their actions, and they don’t give straightforward answers to legitimate questions. This all leads me to believe that Franklin Chevrolet doesn’t care about their customers. More

Bought 2 vehicles at Franklin Chevrolet in 28 days I had a 2009 Saturn Aura that was rear ended and it was classified as a total loss. I also owned a 2014 Ford FX2 Crew Cab I purchased in late Novembe I had a 2009 Saturn Aura that was rear ended and it was classified as a total loss. I also owned a 2014 Ford FX2 Crew Cab I purchased in late November 2014. But with all the service support issues with the Ford. I knew a Chevy was going to be bought to replace the Saturn. I went to Franklin Chevrolet, since the Salesman who sold me the Saturn 5 years ago worked there. He was pleasant to work with and we made a great deal with the Saturn in 2010. This time he dealt with me in the same pleasant professional way on Oct 2 and we made a cash deal on a 2015 Malibu 2 lt. My wife and I love the car. It had an electronics issue on the first drive and Franklin scheduled it into the service center and repaired it to my satisfaction. 4000 miles later and it is a great car. Due to all the "customer is to blame" issues I had on the Ford FX2, I was fed up with the truck after 11 months. After getting the truck back from the South Carolina Ford dealer on Oct 30, I drove it straight to Franklin Chevrolet and traded it for a 2015 GMC Sierra SLT Crew Cab. It was a pleasant straight forward deal with financing that we made. I felt I got the best deal for the 11 month old truck. The GMC is such a smooth riding truck compared to the trade in. We have put 3000 miles on the truck with no issues arising. Great truck, Great Salesman and Great dealership. ps: you can see my 1 star reviews on JC Lewis and OC Welch on this site and yp.com More