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Frankfort Toyota - Service Center

Frankfort, KY

4.7
395 Reviews

395 Reviews of Frankfort Toyota - Service Center

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October 11, 2019

5000 mile service The service department was great. They had me checked in and the service complete in a timely manner. They went over the inspection report and showed More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Fields
Oct 14, 2019 -

Frankfort Toyota responded

Thank you for your business Gary. We appreciate your business and trust in us.

October 11, 2019

Custom Service Beth is great and only want her to take care of me when I am there. If I schedule an appointment and don’t see her when I get there I ask for her! More

by Blue11cor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2019 -

Frankfort Toyota responded

Thank you for your business and feed back.

October 10, 2019

friendly confidence in the Service manager, and the dervice writers to fully understand the reason for the visit. a waste of time to say I wanted an oil chan More

by rawhide
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Oct 10, 2019 -

Frankfort Toyota responded

Thank you for choosing to service with us, we appreciate your business and look forward to seeing you again in the future.

October 10, 2019

Great service Got me in and out quicker than I was told. Great service!! Very friendly!! I would recommend Toyota of Frankfort to anyone. Thanks for your service!!! More

by Steve Anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Frankfort Toyota responded

You are very welcome sir, Thank you for your business and feed back.

October 10, 2019

Always like the efficiency and respect that is given me at Frankfort Toyota Service Department by Beth. The whole process was handled professionally by Beth More

by Susan
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Frankfort Toyota responded

Thank you for coming in Susan. Beth has been with us for so many years she is family at this point. It is wonderful to hear about your experience with her. We appreciate your business.

October 08, 2019

Very courteous and apply themselves to the customer Greg Woods is a great salesman he doesn’t pressure you. Darrell Cornish is a Is ver knowledable More

by C B
Recommend Dealer
Yes
Employees Worked With
Greg Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl Cornish, Judy Hensley
Oct 09, 2019 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota. From Sales to Parts to Service our focus is always on the customer.

October 08, 2019

Pet-friendly, Fixed my brakes on a busy Saturday.. I stopped in Frankfort Toyota on my way from North Dakota to South Carolina due to a rear brake issue. The Service Dept. (Jessica K. & Johnny C.) fixe More

by Gary H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Kaiser
Oct 09, 2019 -

Frankfort Toyota responded

Sorry to hear this happened to you on a road trip, we are glad we could be of assistance and get you back on the road. Thank you for your business and please let us know anytime we can be of assistance.

October 07, 2019

Great customer service. Always does an excellent job. Reviews the multi inspection to ensure us what's been done. Beth is super. She us always helpful. More

by Ron and Sandy
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Frankfort Toyota responded

We appreciate your faith in us. Thank you for choosing to service with Frankfort Toyota.

October 05, 2019

Friendly, Courteous, efficient and thorough. I have brought my Highlander there since 2004, and have had nothing but excellent service every time. I have worked with Beth Kaiser for the past 10+ More

by SusieQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Frankfort Toyota responded

It is our pleasure, thank you for entrusting us with the care of your Highlander for all these years. We appreciate your business and please let us know whenever we can be of help.

October 05, 2019

Super quick service and fantastic customer service with Beth! :) she has taken care of us several times and is always a pleasure to work with. More

by WAkers19
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Frankfort Toyota responded

Thank you for coming back to Frankfort Toyota for your service needs. We appreciate your business and please let Beth know anytime you are in need of assistance.

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