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Frankfort Toyota - Service Center

Frankfort, KY

4.7
395 Reviews

395 Reviews of Frankfort Toyota - Service Center

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November 13, 2019

I just left Frankfort Toyota after having regular servicing on our third personal vehicle in 8 days. I have always gotten excellent service here and have felt comfortable asking questions about my ve More

by Masethephotographer
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Frankfort Toyota responded

Thank you so much for always coming back to our service department again and again. If we can ever be of help or answer any questions please do not hesitate.

November 12, 2019

Fast and friendly service. Service reps are always courteous. Very clean and comfortable service area and customer waiting areas with snacks for their guests. Highly recommended. More

by Estamps
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

Frankfort Toyota responded

We are thrilled to hear that! Thank you very much for your business and recommendation.

November 12, 2019

The Frankfort Toyota Service Department is unequalled for high quality service and friendly personnel. Georgie Ricketts is my service writer and I always look forward to seeing her. More

by riveruner5
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

Frankfort Toyota responded

Fantastic! Thank you so very much for your business and faith in Frankfort Toyota. Please let us know anytime we can be of help to you.

November 12, 2019

I have used this Toyota Dealership through it’s various names and owners since 1977. This group of service folks is by far the best and most sincere to date. In particular I have nothing but the highest an More

by Bill Burger
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

Frankfort Toyota responded

Frankfort Toyota is so appreciative of your patronage Mr. Burger. It is always a pleasure to see you and again, thank you for your business and recommendation.

November 12, 2019

I had my truck serviced at Frankfort Toyota on Nov. 8 th I was very pleased with the service and the friendly service advisor . I would highly recommend Frankfort Toyota To anyone More

by brojames
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

Frankfort Toyota responded

Thank you very much, we appreciate your business and recommendation. Should you have any questions or concerns please never hesitate to contact us.

November 12, 2019

I have been going to this dealership for service for several years. I have not had a bad experience there. Everyone is friendly and helpful and willing to take time to answer my questions, and I do have More

by Masethephotographer
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Nov 13, 2019 -

Frankfort Toyota responded

It is always our pleasure to help answer any questions that you might have. Thank you for choosing us for your service needs.

November 12, 2019

Unfortunately this is the second rodent damage to a wire harness on this truck. I have read where the insulation on wires is soy based and potential to attract rodents. From what I read Toyota and others More

by kmccart4kuma
Recommend Dealer
No
Employees Worked With
Jessica
Nov 13, 2019 -

Frankfort Toyota responded

Frankfort Toyota thanks you for your business and we apologize for the frustration for repeated repairs of your vehicles. Please feel free to contact Toyota directly on their Customer Experience hotline at 1-800-331-4331.

November 12, 2019

Frankfort Toyota has always helped me take good care of my 2015 Prius they were fast efficient and I left feeling happy as usual. I would recommend them to anyone looking to buy a new Toyota or have their More

by swindmd
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Hensley
Nov 13, 2019 -

Frankfort Toyota responded

Its our pleasure to assist you. Thank you for your business and feed back.

October 31, 2019

Professional friendly service. Great dealership, helpful and everything done efficiently and right. My service was accomplished very quickly. I was in and out in no time. Extra s More

by Janie403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2019 -

Frankfort Toyota responded

We appreciate you servicing with us, thank you for your business. Should you have any questions or concerns please do not hesitate to let us know.

October 30, 2019

Excellent I felt like I was in good hands. Excellent service in a timely manner I look forward to the waiting room which has good coffee and excellent goodies More

by Dona drake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

Frankfort Toyota responded

Fantastic, Thank you for sharing your experience . We appreciate your business.

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