Frankfort Toyota

Frankfort Toyota responded

Roy, We dealt in good faith with you when you were here buying the vehicle. At the end of everything, you shook Dan's hand in agreement of the numbers and proceeded with the transaction and paperwork. You signed everything yourself, including the title paperwork on your vehicle. Yes, we didn't catch that your deceased wife was listed on the title. But on your part, you said you brought the paperwork regarding your wife but didn't offer it to anyone here. You were never under any pressure or duress to do anything you didn't want to do, and you seemed happy and satisfied throughout the delivery process and when you left. And then you get home and decided to trash our employees, including a new salesperson who was doing her very best in working with you. To her credit she got a more experienced salesperson to come and show you the technology until you were satisfied. You accused us of gouging you. You are accusing us of making too much profit when, as of this writing, we haven't even finished doing the service work and reconditioning process on the vehicle. We could not remove the cross bars, because the wrong caps to cover the holes were in the vehicle from Toyota. Had we left the holes exposed, rain water would have soaked the interior of your vehicle. We ordered the correct caps and had those shipped straight to your home. And yes, the owner did call you upset when you demanded a check be cut back to you in exchange for the paperwork necessary because of your deceased wife. Such demands can be construed as blackmail in a court of law. Keep in mind, you signed the Buyer Order, and Provision #9 does state "Purchaser warrants that the trade-in vehicle is his property free and clear of all liens and encumbrances except otherwise noted on the title and that he will deliver a certificate of title thereto promptly." The title clearly has an encumbrance, and you are not being cooperative at all in fulfilling your contractual obligations to the deal you agreed to and signed. We would prefer you fulfill your contractual obligation to this agreement and provide what we need to transfer the title out of your name. But if you continue to be uncooperative and demanding things that were never part of the agreement, then we will pursue all legal remedies available to us.

Frankfort Toyota responded

Thank you for the wonderful feedback! We're glad to hear you had an excellent experience and that our team’s follow-up and attention made a difference. We truly appreciate your support and look forward to serving you again in the future!

Frankfort Toyota responded

Thank you so much for your continued trust and loyalty over the years! It truly means a lot to us to serve you and your family. We're especially glad to hear that Greg Woods has provided honest, pressure-free guidance and made your buying experience a positive one. We look forward to continuing to assist you whenever you need us!

Frankfort Toyota responded

Thank you for your kind words! We’re glad Danny Robert’s took great care of you. We appreciate your trust and look forward to seeing you again!

Frankfort Toyota responded

Thank you, Ralph, for the kind words! We appreciate your business and hope you enjoy your new vehicle! If there’s anything else we can assist you with down the road, don’t hesitate to reach out.

Frankfort Toyota responded

Thank you for sharing your experience! We’re thrilled to hear that Greg Woods provided you with the best car-buying experience you’ve ever had. We truly appreciate your recommendation and your willingness to send family and friends our way—it means a lot. We’ll be sure to pass along your kind words to Greg! Enjoy your new vehicle, and please let us know if there’s anything we can assist you with in the future.

Frankfort Toyota responded

Thank you, Mike, for your continued trust and loyalty! We’re honored that you’ve chosen us for both of your vehicle purchases and that your experiences have been enjoyable each time. It’s great to hear that our service department took excellent care of your first vehicle—we’ll be sure to share your kind words with the team. We look forward to providing you with the same high level of service for your new vehicle as well. If there’s ever anything you need, please don’t hesitate to reach out. Enjoy your new ride, and thanks again for being part of our dealership family!

Frankfort Toyota responded

Thank you for your wonderful review! We’re so glad to hear that Chris provided such an amazing experience while helping with your daughter’s Camry purchase. Your recommendation means a lot to us, and we truly appreciate your trust in our dealership.

Frankfort Toyota responded

We’re thrilled to hear that you love your new Camry. Chris will be especially happy to know he made your experience a great one. We truly appreciate your support and hope you enjoy every mile in your new car!