Frank Leta Honda

Our 2005 Honda CRV required its 90,000-mile service and the service was completed on time, as promised, within four hours of the time we dropped off the car. The dealer called during the service and update the service was completed on time, as promised, within four hours of the time we dropped off the car. The dealer called during the service and updated us on status of the repair. So the work was done on time and on the price told to us when we dropped off the car. More

We purchased our 2007 Accord from Frank Leta and have since had all service done there. It is a great dealership from purchase to service. The service department is great at letting me know what issues since had all service done there. It is a great dealership from purchase to service. The service department is great at letting me know what issues will be coming up i.e. tires, brakes, without a hard sell to have the work done right then. More

I have purchased two vehicles from Frank Leta Honda, a 2008 Honda Accord EX in February 2008, and a 2011 Honda Pilot EX-L in August, 2010, and have had both vehicles serviced a Frank Leta Honda. My experi 2008 Honda Accord EX in February 2008, and a 2011 Honda Pilot EX-L in August, 2010, and have had both vehicles serviced a Frank Leta Honda. My experience with both the Sales reps and Services reps have been excellent. More

I made my appointment over the phone at the last minute and they worked me right in. On arrival, I was greeted immediately in a very clean bay. After doing a little paperwork, I got a free drink and walk and they worked me right in. On arrival, I was greeted immediately in a very clean bay. After doing a little paperwork, I got a free drink and walked the showroom and then waited on a very comfortable couch and read my book. I could have watched the flat screen tv if I chose to. The service writer personally came and got me to tell me a few recommendations about my vehicle and then again came and got me when the vehicle was complete. The car was washed and brought right up to the side door for me; what more could you ask from a service visit! More

I stopped in over my lunch hour to have my Pilot serviced with an oil change and have the tires rotated. My car was serviced, tires rotated and washed in less than one hour. The staff was friendly and helpfu with an oil change and have the tires rotated. My car was serviced, tires rotated and washed in less than one hour. The staff was friendly and helpful. The waiting area is clean, offers free beverages and snacks. The price was about the same as a quick oil change station. More

The service I receive at Frank Leta is second to none. Every individual I work with from sales to service talk with me to thoroughly understand my needs. They ask questions of me to make certain we have Every individual I work with from sales to service talk with me to thoroughly understand my needs. They ask questions of me to make certain we have a connection in thought. The service provided is always timely, and the result of the service is consistently of top level quality. When I purchased my car the sales personnel went out of their way to identify the elements of the car I wanted. They also help me understand the trade offs between options and pricing. When working with the service personnel they present the service options that are available to me. I have complete confidence in the Frank Leta team to guide me in my decisions. More

I purchased a used car from this dealer a couple of years ago and this review is based on multiple visits to them for various services on that vehicle. Excellent Customer Service and Quality of work perfo ago and this review is based on multiple visits to them for various services on that vehicle. Excellent Customer Service and Quality of work performed. They will make suggestions for additional work, but never push if you decline. Always keep you informed as to the status of the work being performed. Always contacts you for approval prior to doing any additional work that may be needed. The waiting area is comfortable and well stocked with refreshments. More

Stay away from Frank Leta! I did all of my research(except I was not aware of this website-I know better now). I thought Frank Leta may have changed from the bad experience I had when I went research(except I was not aware of this website-I know better now). I thought Frank Leta may have changed from the bad experience I had when I went to their old location in 2005 to purchase my Honda Accord. They had not. At that time, they told me they could provide the Accord at an agreed upon price, as the 1.9% financing. When I got there, the story had changed. I walked out, and bought my car at Stephen Vincel(Sue Doyle). Fast forward to July, 2010 and I want to buy a 2010 CRV. The lowest Internet quote was from Frank Leta, and I made arrangements to see the sales person(Ed Vinton) on July 31,2010. Remembering my prior experience(in 2005), I was skeptical, yet thought I would give Frank Leta a chance, after repeated assurances from Mr. Vinton. I will never make that mistake again! I arrived at 8:55 a.m. expecting to sign papers for the car, at the agreed upon price. Instead, I was told they did not have the car, would try to get it from another dealer, it would involve more money as I would have to pay to get it from another dealer, there may be add-on's that I would have to pay for, and on and on. I kept asking for the price, was never told what the final cost would be. I was left sitting by myself waiting to find out about the car, for at least twenty five minutes. I had enough(it was now 10:17 a.m.), I told the receptionist that I could not wait any longer and went out the door. As I approached my car, Mr. Vinton rushed out, telling me he wanted to sell me a car. I told him that I needed to go as my mother is on Hospice and I wanted to go see her-I just want to know a price. I was not about to go back into the dealership-I was in tears, could not take it anymore and anxious to see my mom. He said he would call me. I said that would be fine. I left there, waited for him to call thinking that it would be within a few minutes(he did call on Aug 2-too late). When he didn't call me(7/31), I called for Sue Doyle at Bommarito Honda. I left a voice mail and she called me back within an hour. She was great! Told me that she did not have the car in stock but would be getting one shipped within a week. She took my down payment over the telephone and told me that she would be in contact when the car arrived. The next Friday, I got an email(from Sue), that the car was out of production. I received a phone call from Sue on August 9, and picked up the car that evening. What more could you ask for? A dealer(Bommarito) that delivers that car that you want at the price they had told you it would cost? Everything went so well with Bommarito(Sue Doyle)-it helped to erase the nightmare memories of my Frank Leta experiences. Needless to say, there will be no more Frank Leta experiences for me-it doesn't matter what price they offer you on the Internet. I'm not going to put myself through it, when there are dealerships like Bommarito(Sue Doyle) where buying a car is exciting and fun. More

I was looking for a service center who could complete a safety and emissions inspection on my vehicle so I could renew my tags. I had called several shops near me to see if they could do it, but they coul safety and emissions inspection on my vehicle so I could renew my tags. I had called several shops near me to see if they could do it, but they could not set up an appointment at a time that was convenient for me. However, I was relieved when I called Frank Leta Honda and was told they could set up an appointment for me first thing Saturday morning. I arrived at my scheduled time, was promptly greeted, had the inspections completed to my satisfaction, and they even washed and vacuumed my car. I was thrilled with their service and would definitely recommend them to anyone. More

Don't be fooled by the great reviews. I just bought a car from this dealership, everything was great til I signed the deal. Found out later after I brought it home that the motor mounts were broken. I lived from this dealership, everything was great til I signed the deal. Found out later after I brought it home that the motor mounts were broken. I lived up to my bargain, bought it at asking price, paid on the purchase and didnt give it the once over at another dealer. I called after the sale (two days) and told them what I found out. After getting the run around I was told "as is Buddy" and "we already cashed the check" also "I sold it too low, we didnt make enough off of the sale to fix it" He did not care in the slightest whether I buy a car in the future or anyone else I know either. He offered to let me bring it back and give me my money back and I said "yes, then you'll sell it for more now that you know what its worth right" and he laughed and said "Hell yes!" He was rather insistant. He wanted it back!! Did'nt care whether I was happy or not, told me so. This is the general Manager. I understand used cars. I accept the scratches, the broken vents, the missing antenna that I have to buy. I do expect that I'm not buying my car from uncle Bubbas used car lot and the car should have been inspected and sold in good condition, Unfortunately it was'nt the case. This is not an isolated incident, just found out a friend tried to deal with them and it was a mess. I'm livid. I'm going to end up spending the additional cash to fix it but its just not right, I asked if anything was wrong with the car and was told no. Just because I came out ahead for once doesnt mean they can take advantage of a customer. All they had to do was make it right. More