Frank Leta Honda

Staff was friendly, not pushy. Worked with what I wanted. I’m enjoying my new car. Worked with what I wanted. I’m enjoying my new car. More

I had a great experience at Frank Leta, and I want to give a special shoutout to my sales consultant, Tracy. From the moment I walked in, she made the entire process smooth, stress‑free, and genuinely en give a special shoutout to my sales consultant, Tracy. From the moment I walked in, she made the entire process smooth, stress‑free, and genuinely enjoyable. She listened to what I needed, answered every question clearly, and never made me feel pressured or rushed. What stood out most was how patient, knowledgeable, and down‑to‑earth she was. She treated me like a real person, not just a sale, and that made all the difference. Tracy went above and beyond to make sure I left confident in my decision, and I truly appreciate her professionalism and kindness. If you’re shopping for a vehicle, ask for Tracy. She’s the reason my experience was so positive. More

My experience at Frank Leta Honda was truly top tier from start to finish. From the moment I walked in, I was greeted warmly, and it was immediately clear how much pride they take in their dealership. The sp start to finish. From the moment I walked in, I was greeted warmly, and it was immediately clear how much pride they take in their dealership. The space was spotless and thoughtfully set up to create a great customer experience. My sales associate, Cody, was exceptional. He was easy to talk to, incredibly patient, and thorough in answering all of my questions. One thing that really stood out was the way he took the time to visually explain the difference between buying and leasing…something that can feel overwhelming. He broke it down in a way that actually made sense, and I never once felt pressured. Instead, it genuinely felt like he had my best interests in mind. There was none of the typical sales pitch energy that can make car buying stressful, which I truly appreciated. Cody also went above and beyond by moving a vehicle indoors so I could look it over comfortably despite the freezing temperatures and high winds. He made sure I fully understood the deal and then walked me through the vehicle so I felt confident using everything before leaving. I also want to recognize Tito and Ray in the finance department. They made that part of the process incredibly smooth, taking the time to explain each form clearly and walking me through everything step by step. Their attention to detail was impressive. Overall, this was unlike any car-buying experience I’ve had before. I never felt rushed or treated like just another number. Every associate I worked with, from sales to finance, clearly cared about delivering exceptional service. I can’t recommend Frank Leta Honda enough. More

The staff was very friendly and efficient. I enjoyed that they worked with my desired lender and that I personally met most of the management staff. I enjoyed that they worked with my desired lender and that I personally met most of the management staff. More

Avoid this dealership! !! This is my second car I’ve bought from this dealership and will be the last. There were certain details that were extremely important that w !! This is my second car I’ve bought from this dealership and will be the last. There were certain details that were extremely important that we needed for our next car. Our sales staff talked about the details, found us a car that they said would fit those needs, and we made an agreement to purchase. Once we were contractual tied to purchasing the car, the details that were important to us all of the sudden change. Sales Management was able to listen to our phone calls and read the texts and confirmed to us that the sales staff made a mistake and their inattention caused the details to slip through. Management apologized and offered peanuts(free oil change) to rectify the situation. It was a pretty big mess up and management complained to me that they couldn’t do anything else for me because they didn’t want to lose money on the sale. Oookay. Day comes that our car is ready. We communicate that we have little kids so likely going to get a baby sitter. We understand it’ll take time but don’t need to sit around all day. Staff has us set up an appointment saying that’s the best way to go or finance may be busy with other customers. No problem. Get there and the car has a broken part - not the dealerships fault, manufacture error. They agree to order a part to replace it for free. Great! Next step was working with finance and our appointment. We waited almost 2 hours after our appointment time until finally being met. No clue what even the purpose of the appointment was since it didn’t matter to them. Other customers were complaining loudly about all of us sitting around and them wasting our time. We meet finance and tell them we are a bit frustrated and have a baby sitter so let’s get moving and be time aware. We declined all the extra warranties, we didn’t feel they fit our needs and with how everything else was going - it was a no. Thought we were all done and set… nope, next had to wait for management to come in. They come in and wanted us to tell them why we didn’t add on any additional warranties aka $$$$. They said no one ever does that, people always get warranties so want to know why. He tries to sell it again, but finally takes no for an answer. 3 hours after the initial appointment, we finally leave with our car. Icing on the cake is the part they promised to replace took them 4+ weeks to do so because they forgot to order it. There’s that Frank Leta customer support they try to sell you on. After all of this, it is clear this dealership does not care about their customers and they are only after your money. More

Charged over $700 for refurbished alternator plus labor of course. (Total was over $1100) Found it at 3 legit part stores for average of $350. We’ve been with Leta for years and have referred many friends of course. (Total was over $1100) Found it at 3 legit part stores for average of $350. We’ve been with Leta for years and have referred many friends and family to them but I can’t justify continuing to take my business to them if they are literally going to double the cost of parts. Do a better job Leta or you will continue to lose customers. We were going to buy a new car after September. We still are but it won’t be from Leta Honda More