Frank Leta Acura of Springfield

Friendly and Professional We have purchased several vehicles from this dealership and have always enjoyed working with the sales and finance staff and the service department is We have purchased several vehicles from this dealership and have always enjoyed working with the sales and finance staff and the service department is excellent! We came in to help our son with his first vehicle purchase and was very pleased with how he was treated. I'm glad he got the opportunity to see how customer service should be! More

Great service associates My girlfriend wanted to get a service done on my car for a present and after telling her to go to the Acura dealer it was a pleasure as always to deal My girlfriend wanted to get a service done on my car for a present and after telling her to go to the Acura dealer it was a pleasure as always to deal with. She was worked right in and was able to relax while waiting in the lounge. When an issue was found they were able to call me for the approval and worked with us to get everything fixed and keep my car rollling. I've always had a good expierience here. More

Professionl and simple, as it should be. The dealership made the purchase enjoyable by avoding "working"the deal; rather the sales associate "Aaron" took his time to allow the deal to come to The dealership made the purchase enjoyable by avoding "working"the deal; rather the sales associate "Aaron" took his time to allow the deal to come together on my time frame. He knew the buying signs but never over pursued. Of particular interest was how efficient he was in helping me come to a buying decision. I was never TO'd to management, which I expected to happen but instead Aaron worked the deal beginning to end, never losing focus of what my needs were including how I would finance. I began by looking at five cars (Genesis, Honda Accord Touring, E Class Benz, TLX and RLX). Aaron allowed me to look and drive both models and never made me feel there might be any underlying dealer inicentive. His manager (BJ) took a few minutes to introduce himself and we began a conversation about the cars. After a few questions, he appropriately suggested the RLX (for all the right reasons) and within 30 minutes, the price was established, the financing was in place and the deal was complete. Of particular interest to me was their patience in making certain I had landed on the right car before we began any significant negotiations. The RLX was far and above the better value when compared to any other brand and the technology interface (GUI) is the best I have seen--learning curve is short. BJ actually made a statement that made my decision easy (Aaron actually made the same statement later when we discussed the value proposition), and that was that the engine and car was a luxury Honda....when it comes to considering a $60,000 purchase, reliability and retention of value is at the very top...that said, I felt more like a peer to peer transaction had taken place than any other dealership initially in the mix. Lastluy, Aaron was terrific at the delivery when we discussed all of the features on this car and from a buyer perspective, even though very technology literate, it saved about 9 hours of reading all 400 pages in the owners manual! Excllent experience from both working with Aaron, BJ and the management team. More

above average My spare tire was quoted incorrectly at 400 and they tried to charge me for 644. They said that the 400 dollars was just parts not the 2 hour labor (i My spare tire was quoted incorrectly at 400 and they tried to charge me for 644. They said that the 400 dollars was just parts not the 2 hour labor (if acura is really charging 2 hr labor to install a spare in a trunk which takes less then 10 min, than they are ripping people off). but ended up charging me only 400 and change. And threw in an oil change which was nice. However when i got in the car there was grease from an employees cloths all over my front interior which they did end up cleaning up most of it. We were there for a total of about 2 hours which seemed a little long however the reason im giving 4-5 stars is because the people were very nice and threw in a oil change and worked with me on the price that was through no fault of my own quoted incorrectly. That was nice of them. A smile and a discount can go a heck of a long way to impress a customer. Kenny Gibson did a great job and made me feel like a valued customer. This employee gets a 5 star in my book. More

Maintenance experience Great customer service, prices and people. Better prices than Honda and Volkswagen. Complimentary Coffee, smoothies and snacks sweeten the deal and ke Great customer service, prices and people. Better prices than Honda and Volkswagen. Complimentary Coffee, smoothies and snacks sweeten the deal and keep me coming back. Would recommend to everyone. More

Awesome experience I wasn't sure which car I wanted to buy and Aaron was patient enough with me to take the time give me all the details that I needed. Finance was an e I wasn't sure which car I wanted to buy and Aaron was patient enough with me to take the time give me all the details that I needed. Finance was an enjoyable experience as well. I would recommend this dealership. More

excellent Tyler was awesome for his first sale. Everyone even Abby wad friendly . I could not ask for a better experience I hated cutting the tie. Tyler was awesome for his first sale. Everyone even Abby wad friendly . I could not ask for a better experience I hated cutting the tie. More

Great place to buy a car Great product(Acura) Great helpful people in all departments I will always use Acura of Springfield Wade in sales was very friendly and listened t Great product(Acura) Great helpful people in all departments I will always use Acura of Springfield Wade in sales was very friendly and listened to my thoughts instead of trying to only"make a sale" Lucas gave me a great deal $$ More

Great. Everything was excellent. Best I've had at an Acura. Efficient and delivered on time with the job done correctly. I would highly recommend this dealer Everything was excellent. Best I've had at an Acura. Efficient and delivered on time with the job done correctly. I would highly recommend this dealership. More

Service Excellent Service Department. Acura Service Department has always completed any necessary maintenance on my 2002 Acura MDX. I appreciate the honesty Excellent Service Department. Acura Service Department has always completed any necessary maintenance on my 2002 Acura MDX. I appreciate the honesty that I receive from the technicians. I recently had a safety inspection at another business, due to availability on a Saturday. This particular business gave me a list of things that I needed on my vehicle, although it passed inspection. I was given a list and prices for rear brakes and new tires, as this other establishment noted that I needed new back brakes immediately and new tires by the Fall, 2015 (my current Michelin tires only have 37,000 miles on them and they are 65,000 miles tires that Acura put on). As I have kept all my records for Acura, I was surprised by their evaluation. My father has also been a mechanic for over 60 years and he was sure that they were incorrect. My husband decided to go ahead and rotate my tires (when he was doing his own vehicle), and unfortunately when the business that gave me the safety inspection (not Acura) pulled my tires, they cross-threaded a lug nut and it broke the stud when we tried to remove it. My dad was going to come up and fix my problem, but I told him that I trusted Acura, and my father is 80 years old, so I didn't want him to have to crawl under my car. Acura fixed the broken lug nut stud that was caused by the other business. Acura also inspected the brakes and tires and they are all in good working condition (nothing needed replaced any time in the near future) I really appreciate the honesty and professionalism of the employess in the Acura Service Department. More