Frank Krause Automotive
Spring Lake, NJ
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Got my dream vehicle at a great price. Frank is a straight talking guy, knows his stuff, no hard sell, answered all my questions. Took care of the title, tax, plates. Made it easy. Frank is a straight talking guy, knows his stuff, no hard sell, answered all my questions. Took care of the title, tax, plates. Made it easy. More
we went to his Spring Lake location on Rt. 71. Frank is loud , overbearing & obnoxious , he kept talking about how he has a 5 star rating & that he is the best in the business and telling us a 71. Frank is loud , overbearing & obnoxious , he kept talking about how he has a 5 star rating & that he is the best in the business and telling us about a bunch of people & what they drive, as if we care or it would make a difference. over & over again he talked about himself, did not care about what I tried to say or what we wanted, he just kept talking over me. we took a car for a test ride, ( in which he had an arrogant attitude the entire time that even my son was annoyed with) that even if we liked it, I would never buy, because his " car lot" is an approx. 30' by 30' square of "grass" right up to a building that the cars & trucks are all crammed into. he drives them up & down over the belgium block curbing ! these are cars and are not meant to be driven over high curbing! when we got back & he jammed it back up & over the belgium block I knew there was NO way I was buying a car from him. when we were leaving he did not even have the common decency to shake hands with us. I told him I wasn't promising him anything, but he called at least 3 times the next day. when I texted him back saying thanks for his time but we are still looking, his only reply was " I just have a 5 star rating I don't why I can't help you" (EYE ROLL) , that sealed the deal that I would never recommend him to anyone More
Frank is a wonderful dealer! I would recommend him to anyone looking for a quality auto and a completely honest and knowledgeable dealer! I would recommend him to anyone looking for a quality auto and a completely honest and knowledgeable dealer! More
I purchased a 2011 Mazda MX-5 from Frank and I am super happy with everything! The owner was incredibly kind and the vehicle was super clean and running great upon pick up! I would highly recommend buying happy with everything! The owner was incredibly kind and the vehicle was super clean and running great upon pick up! I would highly recommend buying from this dealership! More
This is a one person shop. There was no haggling over price, hard sell, or adding additional costs to the purchase price. I was looking for a 2012 - 2013 Toyota Camry. I found what i was looking for price, hard sell, or adding additional costs to the purchase price. I was looking for a 2012 - 2013 Toyota Camry. I found what i was looking for at this dealership. The car was in good condition, and I purchased it on the spot. My interactions with Mr. Krause were straightforward and fair. I paid for the price of the car, transfer of the title, registration and taxes. I was pleased with my transaction with Mr. Krause and would consider purchasing another used vehicle from him. More
I recommend Frank Krause to anyone who wants to buy a car. Firstly, his understanding of what you want and openness to work with you to achieve what you want. Nice communication and willingness to make t car. Firstly, his understanding of what you want and openness to work with you to achieve what you want. Nice communication and willingness to make this happen 🥰 More
Where to start While searching for a solid pickup truck for my 19 year old daughter to ferry her things back and forth from college in Rhode Island, we found and wer While searching for a solid pickup truck for my 19 year old daughter to ferry her things back and forth from college in Rhode Island, we found and were smitten by the 2007 Ford Ranger offered for sale on Cars.com by Frank Krause Automotive. The truck looked great, and this blinded us to the mechanical issues that we should have seen before buying. However, the truck looked good, was exactly what we were looking for, and we agreed on a price, albeit higher than we wanted to pay and higher than KBB and NADA suggested. Frank is an interesting man. Just reading other reviews about him, he diagnoses mental illness, thinks that steering systems are "accessories", and personally attacks anyone who submits a negative review. I can't wait to see his response to this review. He doesn't stop talking and won't let you get a word in edgewise. DON'T LET THIS DISTRACT YOU FROM THE VEHICLE! That was our mistake. When we went to pickup the truck, we concluded the deal in the parking lot. Now, I know these are odd times, with COVID-19 and all, but it seemed a little unprofessional to me. I should have taken that as a queue for me to walk away. Also, the fact that he did not yet have the title to this vehicle should have also been a warning flag. MY BAD, I trusted Frank. As I was driving off the parking lot, I figured I'd better try the 4WD, and to my dismay, the truck let out a God-awful grinding/whining noise and would not drive. I immediately turned around and took it back to the lot. After arguing with Frank about how shifting into 4WD should work and sound (he suggested that the vehicle should be stopped, but the owner's manual says it can be shifted at ANY SPEED, and suggested that "older vehicles make noises"), Frank assured me that he'd get it fixed in a day. Fast-forward 7 days, and the truck was still not fixed. I asked for my money back, but he would not agree to that, and insisted it would be fixed the next day. Finally, 8 days after giving him our money, the truck was repaired and I finally got a title. On the way home (an hour plus drive), I began to hear a nasty grinding noise coming from the front wheel. When I got home, I discovered a VERY bad right front wheel bearing, which I had to get fixed at my local shop for $400. I subsequently had the left one done as it, too, was making a bad noise, for another $400. Additionally, some small things that top tier dealers do that Frank Krause did differently: 1. Delivered the truck with a practically empty tank of gas. Not a big deal, but for the price we paid, I would think he could have thrown in a few bucks for gas. 2. When we arrived to pickup the truck, Frank didn't even get up off the floor where he was working on another vehicle to thank me for my business and my patience in waiting over a week to get the truck repaired. Very unprofessional. 3. The truck wasn't even on the lot! It was parked on the street a half a block around the corner out of sight. We couldn't find it for a couple of minutes, and Frank offered no help. WHY? He knew we were coming. 4. Gave me a notice of a safety recall needed on the airbags. He had the vehicle for over a week after I purchased it (and God knows for how long before that) where he could have gotten the recall taken care of for free, but now I have to deal with it. Again, not a big deal, but most other reputable dealerships would not sell a vehicle with an active safety recall like this. 5. Frank trusts his mechanic waaaay too much. What kind of mechanic misses 2 bad wheel bearings AND a faulty 4WD shift actuator? I was very disappointed with the service he provided and the vehicle he sold us. I would be wary of any vehicle offered by Frank Krause, and if you do decide to do business with him, make sure to get an independent mechanic to look the vehicle over before purchasing. Also make sure you don't let him talk his way out of anything, he's good at that! More
From a rough ride to smooth sailing! Our experience with buying a car started with quit a difficulty. We were looking for a dependable efficient car within our budget. After finding Frank Our experience with buying a car started with quit a difficulty. We were looking for a dependable efficient car within our budget. After finding Frank Krause automotive not only did we find a great dependable car with low mileage but we also found Frank. Frank was honest upfront and not pushy. Additionally, we met up with some issues which Frank resolved and made sure that our car buying experience ended up with the best outcome. Frank is honest reputable very knowledgeable about cars and sales. We have and will recommend him to family and friends searching for great used cars. More