Frank Krause Automotive

Frank Krause Automotive responded

This review is a rant by an angry, disturbed person, it is entirely and utterly inconsistent with the experience had by the overwhelming majority of people here, it is a defamatory, libelous, personal attack, fraught with lies and untruths, issued by a miserable person who is not in fact a customer. I am hearing impaired, so I admit to being loud, I don't need to be mocked as a result of a disability as Tamela does. Tamela incorrectly states I only talked about myself, yet she fails to mention that we had a discussion about her former career as an enforcement agent for the DEP, which is likely where her propensity and mission to find fault with everything, even when there is none, stems from. I have earned a five star rating from 100 actual customers, which means there is likely ten times that number of customers who would concur, since only about ten percent leave a review. I can say I am the best at what I do in my area because I am a specialist in used Toyotas and Hondas, the only one around, and I choose to be in this business and I work tirelessly to be the best at it, offering simple and honest dealings with customers who choose not to deal with anyone who isn't the best for them as well. I have owned my Spring Lake location for nearly 24 years, and Tamela tells another lie when she says my lot is 30x30 grass. My property is 70x180 with a garage building and an office building and a paved drive and lot with two additional gravel areas and I can hold 27 cars. Local ordinance prohibits parking on grass, One gravel area is bordered with belgium block that is SIX INCHES high, and I park 4 wheel drive vehicles there in three lanes of two each with plenty of room between for access, contrary to the lies that Tamela tells of them being "crammed". I am a mechanic and expert driver and I ease them over this curbing as needed and these vehicles have plenty of ground clearance and suspension articulation to permit this, One does not need a lifted monster truck to navigate this minor obstacle as Tamela suggests. Check google earth for a satellite overhead photo of my lot layout, and you will see what a liar Tamela is. Tamela says I talked about "a bunch of people and what they drive, as if we care or it would make a difference" This is a further display of her utter ignorance a she opted to test drive a particular Toyota SUV and I told her of all the family members and neighbors to whom I sold Toyota products powered by the same engine as the vehicle she was testing and all the mileage those customers put on those vehicles with great success, some of which are nearing 300,000 miles, yet all this ignorant person heard was me talking "about myself" It is good business to follow up with shoppers so, yes, I did call Tamela three times, but she is fails to mention that her voicemail was full the first two times I called, which makes the calls useless. Finally on the third attempt, I was able to leave a follow up message. If you don't like a business, don't go back. Don't post a review that mocks someone's disability and proceed to issue a personally defamatory and libelous attack, fraught with outright lies and blatant displays of your ignorance, the evidence of a truly miserable person who has nothing better to do with their time but to attack honest hardworking people.

Frank Krause Automotive responded

Bob, no one strong-armed you into paying a price "higher than we wanted to pay and higher than KBB and NADA suggested". as a matter of fact, you fail to mention that I sold the truck to you for $1000 less that the advertised price and yet you came from over an hour away for this truck, evidence of the unavailability elsewhere of this 13 year old Ford Ranger with only 76000 careful miles. If there is so much of this product available elsewhere at prices that KBB and NADA suggest, you would not have bothered to come all this way for it. Bob, you are very good at taking my previous statements out of context for your own grandstanding purposes. You state I "diagnose mental illness". A man's own father told me his son had anger management issues, so that's not my diagnosis, it was that of another and I would trust in a father's judgement of his son. You state that I believe that "steering systems are accessories". Once again, not my belief, as this statement was taken out of context, for I referred to another customer's steering fluid leak as an accessory to his engine and powertrain, not his car. He had a powertrain only warrantee, and his steering system was not covered as an accesory to it, and you made it seem as though I likened the steering system to his stereo system. Bob, I told you that I deal with a title company and could have the title delivered to me in 24 hours and I in fact did. You were no owed any title until all checks including the one from your loan company cleared, but I provided you the title when you picked up the truck. Many New Jersey buyers still wait for their titles due to the fact that the DMV here just opened a week ago and delays are long due to closure because of the Chinese virus. Bob, we did our deal in the parking lot, and I do have a nice office in one of my buildings. In these times of the Chinese virus, safety for all and common sense overrides the appearance of professionalism, and as much as possible, health-minded people prefer the outdoors whenever possible and practical, so excuse me for preferring to remain healthy and minimize my exposure to potential germs strangers such as yourself may be carrying by conducting business with you outdoors. Bob, you contradict yourself yet again saying that the truck let out a grinding noise when you shifted into 4WD and "would not drive" Obviously the truck would drive because you "turned around and took it back to the lot". I don't know how fast you were going when you shifted into 4WD, Bob, but just because the owners manual says you can do it at any speed doesn't make it a wise choice to engage it at any speed, nonetheless, I agreed of course, to replace any parts needed to have the 4WD engage as per the owners manual operation. I never would have "insisted it would be fixed the next day" because I do not manufacture or stock the parts needed to make all repairs and I have to rely on my mechanic who works for me as well as other dealers to have the time to make those repairs, which leaves the time promised outside of my control. My mechanic replaced one component for the 4WD and then, discovered that it needed a second component and there was a weekend involved, so yes, it took one week to complete, but the repair to the 4WD actuation was completed correctly. Bob, I, you, and my mechanic drove this truck and none of us heard any noise from a front wheel bearing, it was NOT apparent at the time of sale and it manifested itself after.. You state that you "began to hear" the wheel bearing noise on the way home. You failed to alert me to this, or I would have made that repair, and those parts are readily available. "Top tier dealers?" Bob, do you really think you are buying a new truck from the Ford dealer, with a courtesy full tank of gas, a breakfast bar in the waiting room, and complimentary loaner cars? You bought a 13 year old truck, a good one at that, with a glitch in the 4wd actuation, that I repaired, from a small local dealer

Bob responded

It took you over a week to repair the issue and you refused to refund my money after I asked just a day after the purchase. Feels like bad faith to me.