Frank Kent Cadillac

I would recommend Frank Kent Cadillac to everyone. They provide over and above service to there customers. They will go through the extra measures to get you the car you want at a reasonable price. For tho provide over and above service to there customers. They will go through the extra measures to get you the car you want at a reasonable price. For those with low credit scores, they actually try to assist in every way possible to get you financed at a reasonable intrest rate and keep you from having a high car note. Bill Engelhardt went above and beyond great service over the phone for me before i even went to the dealership. He made sure i was approved for my car before even having me drive to the dealership. He is very honest and will go to great measures to ensure you a great deal. All you intern have to do is your part and they will take care of the rest. I thank Bill and the entire dealership for the excellent service the provide!!!! More

It was a pleasure working with Craig on the purchase of our Cadillac STS. He was extremely helpful, curtious, knowledgable and patient. We will not hesitate to refer our friends, or any others who ask, to our Cadillac STS. He was extremely helpful, curtious, knowledgable and patient. We will not hesitate to refer our friends, or any others who ask, to Frank Kent Cadillac and to Craig in particular. An overall painfree and enjoyable buying experience. More

For most, the vehicle purchasing experience typically For most, the vehicle purchasing experience typically lends itself to an unwanted chore that usually ends up wasting time and energy. Most of our buy For most, the vehicle purchasing experience typically lends itself to an unwanted chore that usually ends up wasting time and energy. Most of our buying experiences have been descent, but most result in the typical run around, disappointment. My wife and I decided it was time to get into another vehicle. After searching local dealerships and even requesting a dealer locate for the vehicle that met our needs, we were still empty handed. We began an out of town search and came upon a Cadillac SRX which was being offered at Frank Kent Cadillac Fort Worth. The vehicle had all the options and amenities we were searching for. Hesitating, because we never bought a vehicle out of town, we mustered up enough courage to contact the dealership. We emailed Frank Kent Cadillac and within minutes we were greeted by Bill Englehardt who was their internet sales consultant. He graciously forwarded all the information we requested and walked us through all the details of purchasing the vehicle. Negotiations was painless and pleasant. Knowing we were trading up, surely there would be some bumpy roads ahead. Not so with these guys. We were pleased with the numbers agreed to. After all the business was completed, Bill stuck with us and spent time insuring we were comfortable with the features our new vehicle. Overall, this was one of the most pleasant experiences we have experienced. I am convinced out of town buying is not the hassle, I had always thought it would be. Frank Kent Cadillac proved customer value is a priority and made a special point to insure we were satisfied. Thanks to the hard work of Bill Englehardt and the staff at Frank Kent Cadillac, we are now proud owners of a Cadillac SRX. Sincerly, The Chapmans More

I did not expect the car buying experience to be so easy. Brian did an outstanding job of letting the car sell itself and he couldn't have been better. I am very pleased with all of his work. Richard Brian did an outstanding job of letting the car sell itself and he couldn't have been better. I am very pleased with all of his work. Richard Brandenburg More

very good experience. Love your service department. They have been very good to me over the years. will continue to get service here. Randy is exceptional! have been very good to me over the years. will continue to get service here. Randy is exceptional! More

Brian Herrera was the only sales person out of the four Cadillac dealers I contacted who really worked hard to find the CTS model my wife wanted. He was exceptional helpful and it was our pleasure to buy a Cadillac dealers I contacted who really worked hard to find the CTS model my wife wanted. He was exceptional helpful and it was our pleasure to buy a car from him. More

I purchased a vehicle from Frank Kent Cadillac from another state. The process was very easy and I negotiated everything online from the sales price to my trade-in. Once I arrived we test drove the car another state. The process was very easy and I negotiated everything online from the sales price to my trade-in. Once I arrived we test drove the car, they looked at my trade-in, and we signed some papers. The entire process took less than 1 hour. I highly recommend! More

Service was unpresidented.... Salesman was polite and courteous. They even picked us up from the airport!!!! Will definitely be using this dealership in the future. courteous. They even picked us up from the airport!!!! Will definitely be using this dealership in the future. More

Brian Herrera went above and beyond our expectations in meeting my wife and I half-way between Fort Worth and Flower Mound, TX to show us a 2011 Escalade that we soon afterward purchased. He also brought meeting my wife and I half-way between Fort Worth and Flower Mound, TX to show us a 2011 Escalade that we soon afterward purchased. He also brought the car and paperwork with him to meet us again (in Grapevine, TX) to deliver the car and pick up our cash payment and sign the credit papers. I forwarded requests to several dealerships in the DFW Metroplex and Brian was the first of three that responded. Brian was the only Internet Manager that worked harder in developing a relationship than just selling the vehicle--which is important to my wife and me when we are purchasing a car. There were dealerships closer to our location, however, Brian's attitude and "second mile" willingness to bring the car closer to us to view and eventually purchase made the difference in where we purchased the car. His prior experience as a Sales Manager for a different dealership gave us confidence that he knew what he was talking about. If anyone wants to contact my wife or me regarding the professionalism of Brian Herrera, they may contact me at 972.874.8044 or jgk@ceri-net.com. Jim and Karen Koeninger More

Outstanding customer service. Brain was very helpful and prompt with all correspondence. Very knowledge about vehicles in question. Answered all questions and provided all info that was requested. Fair prompt with all correspondence. Very knowledge about vehicles in question. Answered all questions and provided all info that was requested. Fair price for new vehicle and trade-in. Danny assisted with the completion of paperwork in a timely manner and provide answers to all questions asked. More