Frank Kent Cadillac

Brian Herrera was very easy to work with, professional, friendly and took the time to acquaint me with my new car features. In addition, all the other people we spoke with that worked for the dealership we friendly and took the time to acquaint me with my new car features. In addition, all the other people we spoke with that worked for the dealership were very helpful and courteous. I would feel very comfortable recommending other people to Frank Kent Cadillac. More

Service was friendly and efficient. Brian took care of us, we got in and out with no hassle. I would definitely recommend this dealership and Brian and would return again for another vehicle in the future us, we got in and out with no hassle. I would definitely recommend this dealership and Brian and would return again for another vehicle in the future! More

My husband and I had a wonderful experience at Frank Kent Cadillac. Brian Herrera was very professional and knowlegeable. We bought a 2012 SRX and he explained every aspect of our vehicle. He offered assista Cadillac. Brian Herrera was very professional and knowlegeable. We bought a 2012 SRX and he explained every aspect of our vehicle. He offered assistance anytime we need anything explained or any questions please feel free to call him. More

Brian is the consummate sales professional. We live in Dallas but chose to work with Brian. He is extremely knowledgable and customer service oriented. I highly recommend both the dealership and Brian. Dallas but chose to work with Brian. He is extremely knowledgable and customer service oriented. I highly recommend both the dealership and Brian. More

Clean up of new car was not quality work. Plastic wrap on outside and inside as well as part of a grasshopper on dash. Disappointing. Sales person and staff great to work with. on outside and inside as well as part of a grasshopper on dash. Disappointing. Sales person and staff great to work with. More

I was told $800.00 to get H2 fixed for a pump on the phone. When I took it in and paid 120 for service call they called and told me $2,115.00 for the pump, wow that is a big jump. I also had 491.00 f phone. When I took it in and paid 120 for service call they called and told me $2,115.00 for the pump, wow that is a big jump. I also had 491.00 for module the service manager said, 443.00 for springs and some other charge for 4,200.00 after labor. I told them, "No", that is not what you told me, I would pick it up, that is way to high. When I went in to pick it up the man gave me his card and said leave it and he would make sure that it was done right. He said all the the things that needed to be fixed except the pump, that the service manager said was recommended. He told me 4200.00 was to get it fixed, not recommended. Then the exit paper said the air shocks also needed to be fixed., I said I just replaced the air shocks 6 months ago. He could not figure out what was going on. He was very nice. I left the car and then came back 2 hours later paranoid at how far off the prices and stories were. I picked up my Hummer, it looked fixed. He told me he would call me Monday, I got no call. What is real weird is when I picked it up it looked fixed. He told me they must have blown air in the line and it would go down by tomorrow. It has been 10 days and the service light is off and it is still working, I saved 4,200.00 and didn't get anything done. Yall are terrible for doing that to a teacher and I am going to get on every website and bash yall for the terrible customer service and trying to rip people off. It was bad and there are no excuses for all the different stories and not calling me like you said you would. Lance Standley More

I had gone online to cadillac.com and "built" I had gone online to cadillac.com and "built" the car that I wanted. I made an appointment with Brian and told him what I wanted. He knew that they I had gone online to cadillac.com and "built" the car that I wanted. I made an appointment with Brian and told him what I wanted. He knew that they had one and went to get it for review. We talked for a while, road tested the car and then we discussed of purchase/leaseing. I decided which way I perferred and signed the appropriate papers, and the deal was done. This was the most pleasent experience buying a new car that I have ever had. More

We met Brian Herrera at the dealership, Frank Kent Cadillac. He was most helpful, explained the pricing in detail, what he could offer in the way of price and continuing service. He answered our quest Cadillac. He was most helpful, explained the pricing in detail, what he could offer in the way of price and continuing service. He answered our questions fully and sincerely. There was no high pressure selling done. After the sale, he spent considerable amount of time explaining the systems on the car, an SRX, and setting them up for us. This, in all my years of purchasing cars (over 40 years and many cars) was the most enjoyable purchase I have ever made. I can't recommend Brian Herrera and Frank Kent Cadillac highly enough. It was a pleasure. Sincerely Robert Patrick A Happy Customer More

This purcvhase was the BEST buying experience EVER! Fast, Friendly and I felt like family! I will never buy another car from anyone else from this point forward. I can't think of anything that could have mad Friendly and I felt like family! I will never buy another car from anyone else from this point forward. I can't think of anything that could have made this a better experience, truly I can't. More

In the past my car shopping experiences have always been a little frustrating. I used the Frank Kent website to search for a car and found the one I wanted to check out, a 2011 CTS coupe. Dealing with Cra a little frustrating. I used the Frank Kent website to search for a car and found the one I wanted to check out, a 2011 CTS coupe. Dealing with Craig was very pleasant. No back and forth dealing. So far the service help I have received has been outstanding. Thanks. More