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Frank Kent Cadillac

Fort Worth, TX

4.9
699 Reviews

3500 W Loop 820 S

Fort Worth, TX

76116

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Showing 699 reviews

January 09, 2012

Couldn't ask for friendlier, more knowledgeable folks to deal with. We have had a great experience with Frant Kent with the last three automobiles we have purchased. We also like to commend Debbie in serv More

by carl.pam.manning
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Herrera
January 04, 2012

Frank Kent went above and beyond to help me get the vehicle I really wanted at a fair and reasonable price. Brian Herrera ordered the exact SRX with all the options I desired and kept me totally inform More

by Choctaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Herrera
January 04, 2012

Brian Herrera is by far the best car dealer I have ever worked with. Shopping for our 2012 Cadillac SRX was a perfect experience. Adam, the sales manager, was welcoming and genuine and everyone was More

by TroyTKelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Herrera
January 03, 2012

Brian represents the Frank Kent Cadillac dealership with professionalism, warmth and class. We were referred to Brian through our Costco store in West Plano. We called, spoke with Brian, he found exactly More

by RicSullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Herrera
January 03, 2012

Brian provided excellent service for my car buying experience. I am very happy with my purchase. I will be sure to recommend Frank Kent to anyone looking to purchase a new car. More

by leahpdahlen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Herrera
December 28, 2011

This was my second excellent car buying experience at Frank Kent Cadillac! Just leased a new CTS-V and the experience could not have been better. Debbie Wilson was my sales consultant and she answered More

by Jeff_Haltom_City
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Wilson
December 24, 2011

The sales and finance crew stayed late on a Friday night to get the job done. I am satisfied with my purchase. The customer follow up has been great but maybe not as many phone calls or emails. I already ge More

by Trl0927
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie
December 21, 2011

I was first contacted by Brian Herrera to have my 2010 SRX traded in for a newer model, unfortunately I turned down the offer they gave me just because they didn't have the color I wanted instock (they st More

by CYN385
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Herrera
December 16, 2011

Brian contacted me after being alerted to my web search for an SRX. From the beginning, he was knowledgeable and courteous. We had several meetings with my husband and me, over a period of several days. More

by joanvinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Herrera
December 09, 2011

Excellent working with Brian, i still donot understand why it doesn't come with a spare tire and why if you get one the cost is so high. I enjoyed buy the SRX from Brian and plan to my more in the future. More

by M R Lammert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Herrera