Frank Kent Cadillac

I did not expect the car buying experience to be so easy. Brian did an outstanding job of letting the car sell itself and he couldn't have been better. I am very pleased with all of his work. Richard Brian did an outstanding job of letting the car sell itself and he couldn't have been better. I am very pleased with all of his work. Richard Brandenburg More

very good experience. Love your service department. They have been very good to me over the years. will continue to get service here. Randy is exceptional! have been very good to me over the years. will continue to get service here. Randy is exceptional! More

Brian Herrera was the only sales person out of the four Cadillac dealers I contacted who really worked hard to find the CTS model my wife wanted. He was exceptional helpful and it was our pleasure to buy a Cadillac dealers I contacted who really worked hard to find the CTS model my wife wanted. He was exceptional helpful and it was our pleasure to buy a car from him. More

I purchased a vehicle from Frank Kent Cadillac from another state. The process was very easy and I negotiated everything online from the sales price to my trade-in. Once I arrived we test drove the car another state. The process was very easy and I negotiated everything online from the sales price to my trade-in. Once I arrived we test drove the car, they looked at my trade-in, and we signed some papers. The entire process took less than 1 hour. I highly recommend! More

Service was unpresidented.... Salesman was polite and courteous. They even picked us up from the airport!!!! Will definitely be using this dealership in the future. courteous. They even picked us up from the airport!!!! Will definitely be using this dealership in the future. More

Brian Herrera went above and beyond our expectations in meeting my wife and I half-way between Fort Worth and Flower Mound, TX to show us a 2011 Escalade that we soon afterward purchased. He also brought meeting my wife and I half-way between Fort Worth and Flower Mound, TX to show us a 2011 Escalade that we soon afterward purchased. He also brought the car and paperwork with him to meet us again (in Grapevine, TX) to deliver the car and pick up our cash payment and sign the credit papers. I forwarded requests to several dealerships in the DFW Metroplex and Brian was the first of three that responded. Brian was the only Internet Manager that worked harder in developing a relationship than just selling the vehicle--which is important to my wife and me when we are purchasing a car. There were dealerships closer to our location, however, Brian's attitude and "second mile" willingness to bring the car closer to us to view and eventually purchase made the difference in where we purchased the car. His prior experience as a Sales Manager for a different dealership gave us confidence that he knew what he was talking about. If anyone wants to contact my wife or me regarding the professionalism of Brian Herrera, they may contact me at 972.874.8044 or jgk@ceri-net.com. Jim and Karen Koeninger More

Outstanding customer service. Brain was very helpful and prompt with all correspondence. Very knowledge about vehicles in question. Answered all questions and provided all info that was requested. Fair prompt with all correspondence. Very knowledge about vehicles in question. Answered all questions and provided all info that was requested. Fair price for new vehicle and trade-in. Danny assisted with the completion of paperwork in a timely manner and provide answers to all questions asked. More

Brian was great! We had a wonderful experience learning about and finally deciding to lease our new CTS! Frank Kent is an upstanding dealership and we will return!!! about and finally deciding to lease our new CTS! Frank Kent is an upstanding dealership and we will return!!! More

Great buying experience! No pressure, answers to all my questions. Brian did great, easy to deal with, knowledgeable, experienced and well trained. Our SRX was and is perfect. This is our fourth vehicle questions. Brian did great, easy to deal with, knowledgeable, experienced and well trained. Our SRX was and is perfect. This is our fourth vehicle from Frank Kent. I always want more for my trade-in and less for the new vehicle (like everybody else). Had a small post-sale problem (caps for tire valve stems were gone), Brian fixed that immediately. Frank Kent is a great dealership, with great sales and mechanical folks. Thanks also to Adam for sealing the deal. I was in/out with new SRX in just a few hours, no multiple visits/hard ball negoiating. Am again very pleased with Frank Kent dealership and it was a pleasure to work with Brian. More

Brian was stellar! He even drove the car we purchased for my elderly mom from Fort Worth to Terrell to deliver it! He took the time to explain all the features of the car & did the paperwork on the spot for my elderly mom from Fort Worth to Terrell to deliver it! He took the time to explain all the features of the car & did the paperwork on the spot. The initial deal was accomplished on the phone & my mom got exactly the car she was looking for - even made an offer for the trade-in site unseen. This was an outstanding car buying experience from the beginning to the end! Thank you Brian! More